
Set on 17-hectare grounds, this upscale resort is 9 km from Majorelle Garden, 8 km from Bahia Palace and 11 km from the buzzing Jemaa el-Fnaa square.
FindHotel.net
FindHotel.net
Bluepillow.com
Bluepillow.com
FindHotel.net
Bluepillow.com




Google
GoogleDear Raja,
Thank you very much for your kind feedback.
We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
GoogleDear {$USER_NAME),
Thank you for your review.
We are pleased that you had a positive check-in experience.
We hope to see you again in the future.
Kind regards,
Maha Abdelfettah, Guest Experience Manager
GoogleDear M.Gerald,
Thank you very much for your kind feedback.
We take pride in the exceptional service our team members deliver so it's really rewarding to receive your positive feedback and equally we are thrilled that your dining experience met your expectations. Thank you for your recommendation.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Greta Lauria,
Thank you for your positive feedback.
Maha Abdelfettah, Guest Experience Manager
GoogleDear Guest,
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.
cordially
Maha Abdelfettah, Guest Experience Manager
GoogleDear M.John,
Thank you very much for your kind feedback.
We are pleased to know that you had a wonderful stay with us, and appreciate your kind comments about our team.
Furthermore, it is rewarding to know that your dining experience met your expectations.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Belcian,
Thank you for taking the time to share your feedback.
We are sorry and concerned to read of your disappointment with our bar service and would like to extend our sincere apologies to you. We have taken your comments on board and will address these issues with our bar manager and carry out corrective training.
We hope that you may experience the improvement first hand when you visit us again.
Kind regards,
Maha Abdelfettah, Guest Experience Manager
Google
GoogleDear Mariana,
We are sorry to learn that your dining experience did not meet your expectations on this occasion. Our Executive Chefs follow a two-week menu rotation that includes a wide range of both local and international delicacies to cater to all dietary requirements and please the most demanding palates. We regret that we could not satisfy your preferences and will be addressing your comments with our team.
We look forward to the pleasure of welcoming you back on future occasions.
Best regards.
GENERAL DIRECTION
GoogleDear Guest ,
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.
Best regards
Maha Abdelfettah, Guest Experience Manager
GoogleDear M.Karim Issa,
Thank you for taking the time to share your feedback.
We would like to apologize for any disturbance during your stay, please be assured that we have personally addressed this with our housekeeping team in order to avoid such issues in the future.
However, please rest assured that our team is comprised of honest hard-working individuals who value our guests and who strive to deliver the best service at all times.
We hope that you will return in the future for a more enjoyable stay.
Kindest regards,
Maha Abdelfettah, Guest Experience Manager
GoogleDear M. Richard,
Thank you very much for your kind feedback.
We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.
We look forward to welcoming you back for another memorable experience.
Best wishes.
Karima Laassibi, Guest Experience
GoogleDear Charles,
Thank you very much for your kind feedback.
We look forward to welcoming you back for another memorable experience.
Best wishes.
Karima Laassibi, Guest Experience
GoogleDear Guest,
Thank you very much for your kind feedback.
The satisfaction of our guests during their stay among us is very rewarding. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Google
GoogleDear Wojciech,
Thank you for taking the time to share your feedback.
We have taken good note of your remarks on the dining experiences and are sorry to learn that we fell short of your culinary expectations on this occasion. We would like to take this opportunity to confirm that our Executive Chefs follow a two-week menu rotation that includes a wide range of both local and international delicacies to cater to all dietary requirements and please the most demanding palates. We regret that we could not satisfy your preferences and hope to provide you with a more satisfactory experience in the future. We are also sorry that the temperature of the food items didn't meet your expectations and have noted your comments.
Kind regards,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Guest,
Thank you for taking the time to share your feedback.
We are very disappointed to hear that you found our food and services to be below the standards expected of us. This is an opportunity for us to question ourselves and to look for ways to make improvements, and we greatly appreciate your candid feedback. We hope that you will give us the chance to make it up to you in the future.
We hope you will return for an improved experience in the future.
Kind regards,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Carlos,
We appreciate that you took the time to share your experience with us.
We regret that our location wasn't ideal for you in some aspects, however, our team are very happy to give advice on the best way to visit the area.
We are, nevertheless, pleased that you had an enjoyable stay with us.
We are grateful for your approval of the decor that is aimed at guaranteeing a memorable stay in our hotel.
Likewise, we are pleased that you made the most of our terrace and the views it offers.
We look forward to the pleasure of welcoming you back on future occasions.
Best regards,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Gonçalo,
Thank you very much for your kind feedback.
We are delighted that everything met your expectations, and really appreciate your comments about our location and the welcoming atmosphere of our hotel.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Achraf,
Thank you very much for your kind feedback.
We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Ricky,
We regret that our location wasn't ideal for you in some aspects.
We are pleased that, nevertheless, you had an enjoyable stay with us.
Your enthusiasm for our team is very much appreciated and will be a great source of motivation, we will certainly not hesitate to convey your compliments to all of them.
We hope to welcome you back in the future.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Andrew,
Thank you for taking the time to share your feedback.We are known for having guest-oriented personnel who are welcoming at all times and are fully aware that their interactions with our guests have an enormous impact on the overall holiday experience in our hotels. Therefore we are very sorry to read your comments on the service you received and commit to addressing any situation that does not follow this goal of making sure our guests feel welcome and looked after at all times.
We were also sorry to learn of your disappointment with your dining experience; at Barceló we know that meals are an important aspect of our guests' overall holiday experience and, therefore, would be interested in learning more about what we could have done to improve your experience.
The whole team hope to have the pleasure of seeing you again.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Camille,
Thank you for taking the time to review your recent stay at our hotel.
We are sorry that the quiet atmosphere you had hoped to find was affected by the behaviour of certain guests. We try to make sure that the hotel atmosphere is respectful to all our guests. It is regretful that these measures were not enough on this occasion; if a similar situation occurs in the future, please do not hesitate to contact us so we may work towards making your stay more pleasant.
Nevertheless, we thank you for your wonderful comments on the service delivered which will be shared with the entire team. It is always a great source of motivation for our team to know that our guests appreciated their efforts and attention to detail.
We hope to be able to welcome you back for an improved stay.
Kind regards,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Manuel,
Thank you very much for your kind feedback.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
GoogleWe apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so our guests feel comfortable. We will forward your comment to the management team; customer feedback helps us to improve, and we will keep it in mind for future improvements. However, we are delighted that you were able to make the most of your time by the pool. Moreover, we thank you for your wonderful comments on the service delivered which will be shared with the entire team. It is always a great source of motivation for our team to know that our guests appreciated their efforts and attention to detail.
Maha Abdelfettah, Guest Experience Manager
GoogleDear Reda,
Thank you very much for your kind feedback.
We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Virin,
Please accept our sincere thanks for this kind review.
We are proud of the exceptional service our team members deliver so it's really rewarding to receive your positive feedback and equally we are thrilled that your dining experience met with your expectations.
We all look forward to the pleasure of seeing you again in the future.
Kind regards,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Mr Amine,
Thank you for your review.
We are glad to hear that you received such a friendly and professional service from our team members. However, we are sorry that you were not entirely satisfied with our location. Although we are not located directly in the city center, we are close to public transport that can quickly take you there. Please don't hesitate to ask our reception team for more information next time.
We are pleased you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day.
We hope to welcome you again in the future.
Best regards,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Guest,
Thank you for taking the time to review your stay.
We are pleased that you had an enjoyable stay with us. Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.
We look forward to welcoming you back on a future occasion.
Best wishes.
Karima Laassibi, Guest Experience
GoogleDear Jehramae,
Thank you for taking the time to review your recent stay at our hotel.
We are very sorry our hotel didn't live up to your expectations. We believe we provide comfortable amenities at a reasonable price but are of course open to any suggestions you may have.
We regret that you did not inform us of your concerns with the room and water temperature at the time, as our team members are always on hand to assist with any adjustments.
Moreover, please accept our sincere apologies for the incidents with housekeeping and rest assured that we will be reviewing this matter and the procedures to follow with our team to ensure the privacy of our guests.
We hope to see you again in the future.
Kind regards,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Petra,
Thank you for your positive feedback.
Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.
We look forward to welcoming you back on a future occasion.
Best regards,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Joseph,
Thank you very much for your kind feedback.
We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Guest,
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Yasmine Douifir
Guest Experience Manager
GoogleDear Alexandre,
Thank you for this review about your recent stay.
We are sorry if the category of our hotel that regulates our facilities and services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit.
We are equally disappointed to learn your night's rest was not as comfortable as we would have liked and regret that you didn't inform our team members at the time as it would have been a pleasure to find a solution.
At Barceló, we strive to always deliver high standards and are sorry that on this occasion we didn't meet your expectations. We are fully aware that this is an essential aspect in these current times and can assure you that these are not the standards we uphold. We will be reviewing in detail with our housekeeping department what may have occurred during your stay. We also encourage you on a future occasion to inform our team of any issues or concerns so that we may intervene immediately.
We do try our best to ensure that the information online is accurate and up to date and apologize for any oversights. We will follow up with the reservation portals to ensure that they update the hotel's information.
Thank you for highlighting the sports facilities at our hotel. Barceló believes that sports are an essential part of the services our hotels provide. For this reason, we have a conventional gym, equipped with towels, fruit and modern equipment for our athletic-minded guests.
We regret that our buffet didn´t meet your expectations, we consider the quality and the diversity of our culinary offer as one of our strengths. We take your comments very seriously as our objective is that our cuisine is a memorable part of our guests' stay.
Please rest assured that we have also taken good note of your remarks concerning the prices in our restaurant.
We are grateful for your mention of our fast and reliable internet service as we are fully aware that it is a must in this day and age.
Thank you for your lovely comments regarding the service you received from our team members, we will be sure to share your kind words as we know it will mean a great deal.
The whole team hope to have the pleasure of seeing you again.
Best wishes,
Yasmine Douifir, Guest Experience Manager
GoogleDear Hanane.
Thank you very much for sharing your positive review.
We are delighted you had such a wonderful dining experience. We aim to provide a personal service to all our customers so it's really rewarding to receive your positive feedback.
We look forward to welcoming you back on a future occasion.
Best regards,
Yasmine Douifir, Guest Experience Manager
GoogleDear Saad ,
Thank you very much for your kind feedback.
Thank you for your kind comments regarding your overall stay, and especially towards our dedicated team members. We aim to always uphold our high service standards and ensure that every guest has a comfortable experience, so this feedback is very rewarding.
Thank you again; we look forward to welcoming you back in the future.
Kind regards,
Yasmine Douifir, Guest Experience Manager
Google
GoogleDear Patrice,
Thank you for this kind review.
We are glad we were able to contribute to making your weekend break memorable. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.
We would be delighted to welcome you back on another occasion.
All the best,
Maha Abdelfettah, Guest Experience Manager
Google
Google
Google
Google
Google
GoogleDear Guest,
Thank you for taking the time to review your stay.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back on a future occasion.
Best regards,
Maha Abdelfettah, Guest Experience Manager
Google
Google
Google
Google
Google
Google
Google
GoogleDear Mrs. Thorley,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
We appreciate your positive feedbacks about our pools, breakfast, free shuttle as well as our incredible WIFI.
We are glad to read that you liked the way our réception team greeted you on arrival and that you were promptly checked in with our fresh mint tea.
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
Yasmine Douifir
Guest Experience Manager
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
GoogleDear Mr. Gujral,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.
We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Yasmine Douifir
Guest Experience Manager
GoogleDear Super,
Thank you for your review.
We are delighted that you appreciated the efforts of our chefs as we strive to satisfy the many culinary wishes of our guests by offering tasty international and local dishes, even if the variety was not fully satisfying.
Moreover, we are very pleased to know that you appreciated the room we accommodated you in and that you found it to be comfortable with our high standards upheld.
Thorough cleaning is an absolute must for Barceló and we thank you for highlighting the high standards of our hotel; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.
We appreciate your positive feedback on our entertainment activities; it is our aim to create fun moments for all ages.
We hope to welcome you again in the future.
Best regards,
Maha Abdelfettah, Guest Experience Manager
Google
Google
Google
Google
Google
Google
GoogleDear Abdelilah,
Thank you very much for your kind feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Google
Google
Google
Google
GoogleDear Guest,
Thank you for taking the time to review your stay.
Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.
We look forward to seeing you again soon,
Kind regards,
Yasmine Douifir, Guest Experience Manager
Google(Translated by Google) Dear Itcr,
Thank you for your excellent appreciation on your stay at our Barceló Palmeraie. The satisfaction of our guests is our main goal and nothing is more rewarding than to read that we have been able to live up to it.
We are delighted with this successful experience and that our facilities were appreciated by the family.
We look forward to seeing you again,
Yasmine Douifir, Guest Experience Manager
(Original)
Cher Itcr,
Merci pour votre excellente appréciation sur votre séjour auprès de notre Barceló Palmeraie. La satisfaction de nos hôtes est notre objectif principal et rien n'est plus gratifiant que de lire que nous avons su être à la hauteur.
Nous sommes ravis de cette expérience réussie et que nos équipements aient été appréciés par la famille.
Au plaisir de vous revoir parmi nous,
Yasmine Douifir, Guest Experience Manager
Google
Google
GoogleDear Mr Bouzerda,
Thank you for the time you spent to share your feedback on your recent stay at our Barceló Palmeraie , to be considered as one of the best hotels you stayed at is certainly high praise. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Khalid ISSIG
General Manager
GoogleDear Mrs. Nguyen,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
We look forward to serving you again in the future.
Yasmine Douifir
Guest Experience Manager
GoogleDear Abi,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.
It is true that our Resort is a little paradise, located among the palms trees, amazing gardens where the only noise you can hear is the birds songs !
We really hope to welcome you again at Barcelo Palmeraie !
Kind regards,
Khalid Issig
Google
Google
Google
Google
Google
Google
Google
Google(Translated by Google) Dear host,
We would like to thank you for posting this review of your recent stay at our Barceló Palmeraie hotel. We are happy to read that you have fully enjoyed your vacation and can only agree with you on the impact that interactions with our staff can have on the overall experience at home. The entire team works tirelessly to ensure a flawless service and a memorable experience within our hotels.
Thank you again for your kind appreciation, it was a pleasure to have you here and we hope to have the opportunity to welcome you again soon.
Khalid ISSIG
General manager
(Original)
Cher hôte,
Nous tenons à vous remercier pour avoir publié cette appréciation sur votre récent séjour au sein de notre hotel Barceló Palmeraie. Nous sommes heureux de lire que vous avez pleinement profité de vos vacances et ne pouvons qu'être d'accord avec vous sur l'impact que les interactions avec notre personnel peuvent avoir sur l'expérience générale vécue chez nous. Toute l'équipe travaille sans relâche afin de garantir un impeccable service et une expérience mémorable au sein de nos hotels.
Merci encore pour votre généreuse appréciation, ce fut un plaisir de vous avoir parmi nous et nous espérons avoir l'opportunité de vous accueillir à nouveau prochaienment.
Khalid ISSIG
Directeur Général
Google
GoogleDear Guest, Thank you for taking the time to review your stay.
We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Mr Siraji ,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.
Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
Khalid ISSIG
General Manager
Google
GoogleDear Guest,
Thank you very much for your kind feedback.
We are pleased that you had an enjoyable stay with us.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Google
GoogleDear Mr. Salmi,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Yasmine Douifir
Guest Experience Manager
GoogleDear Mrs.Gracila,
Thank you for sharing a review of Barceló Palmeraie. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.
Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Marrakech.
Yasmine Douifir
Guest Experience Manager
GoogleDear Mrs. Miller,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Yasmine Douifir
Guest Experience Manager
Google
Google
GoogleDear Mr. Petrulis,
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced.
Thank you once again for making us your choice hotel and for your constructive critics.
Yasmine Douifir
Guest Experience Manager
Google
GoogleDear Mr Thompson,
Firstly we would like to thank you for choosing our Barceló Palmeraie hotel for your holidays in Marrakech and for the review you shared on google , all of your kind words about your stay with us are great to hear . we look forward to your next visit.
Khalid ISSIG
Directeur Général
Google
Google
GoogleDear Mohamed,
Thank you very much for your kind feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Google
GoogleDear Mr. Harry,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Yasmine Douifir
Guest Experience Manager
Google
Google
Google
Google
Google(Translated by Google) Dear Harmon,
Thank you for sharing your opinion on your recent stay with us. Our primary goal is to ensure that we provide memorable experiences for our customers, and your feedback is essential to that end. That's why we appreciate your feedback.
It is a real pleasure to discover that you had an excellent stay with us.
Thank you again for choosing our hotel for your vacation and we hope to welcome you back and have the opportunity to exceed your expectations on a future occasion.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Harmo,
Nous vous remercions d'avoir partagé votre opinion sur votre récent séjour parmi nous. Notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet. C'est pourquoi nous apprécions votre retour.
C'est un vrai plaisir de découvrir que vous avez passé un excellent séjour parmi nous.
Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Google
Google
GoogleDear Mr Davies ,
Thank you for sharing your feedback on your recent holiday experience among us as well as your lovely comments regarding the service you received from Kamal, we will make sure to share your kind words .
We are thrilled you enjoyed your recent stay with us.
Yasmine Douifir
Guest Experience Manager
Google
Google
Google
Google
Google
GoogleDear Mr. Hee Kim,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Yasmine Douifir
Guest Experience Manager
Google
Google
GoogleDear Yousra,
It was a pleasure to receive this great review.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to the pleasure of welcoming you back.
Many thanks again,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Fhhcg,
Thank you very much for your kind feedback.
Karima Laassibi, Guest Experience
GoogleDear Mr. Mazzel,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
I am truly happy to know that I have personally managed to exceed your expectations in regards to hospitality.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Yasmine Douifir
Guest Experience Manager
Google
Google
Google
Google
Google
Google
Google
Google
Google
GoogleDear Najib,
We look forward to welcoming you back for another memorable experience.
Best wishes.
Guest Experience, Direction Générale
Google
Google
Google
GoogleDear Bryan,
Thank you very much for your kind feedback.
We are delighted to know you made the most of your time with us.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Mrs. Rani,
First of all, we would like to thank you for choosing our establishment for your visit to Marrakech and for your recommendation to the travel community.
We hope to have the pleasure of welcoming you again soon.
Cordially.
Karima Laassibi, Guest Experience
(Original)
Chère Mme. Rani,
En premier lieu nous souhaitons vous remercier pour avoir choisi notre établissement pour votre visite à Marrakech et pour votre recommandation auprès de la communauté de voyageurs.
Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.
Cordialement.
Karima Laassibi, Guest Experience
GoogleDear Mr. El Akkad,
We would like to thank you for the praising review you shared following your recent visit to our Barcelo Palmeraie hotel and are delighted to read that we were able to match your expectations.
Yasmine Douifir
Guest Experience Manager
Google
GoogleDear MS. Malika,
Thank you for your positive feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back on a future occasion.
Best regards,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Murat,
Thank you for sharing your opinion of your stay with us.
We're glad you had a good stay, overall.
We feel that we provide a good selection of quality dishes at our breakfast buffet to satisfy a variety of tastes, however, we are always trying to improve the variety and quality of food items that we offer so we would welcome any suggestions on your next trip.
We hope to welcome you again in the future.
Best regards,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Maryline,
Thank you for your positive feedback.
We look forward to welcoming you back on a future occasion.
Best regards.
Guest Experience, Direction Générale
GoogleDear Elisabeth,
Thank you for your positive feedback.
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear host,
First of all, we would like to thank you for your complimentary review of your recent stay at our Barceló Palmeraie hotel and we are delighted to read that we have met your expectations. Thank you again for choosing our hotel for your vacation and we hope to welcome you again and have the opportunity to exceed your expectations at a future occasion.
Khalid ISSIG
General manager
(Original)
Cher hôte ,
Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre hôtel Barceló Palmeraie et sommes ravis de lire que nous avons su satisfaire vos attentes. Encore merci pour avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d'excéder vos attentes lors d'une prochaine occasion.
Khalid ISSIG
Directeur Général
Google
Google
Google
GoogleDear Driss,
Thank you very much for your kind feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear James,
We hope to have the pleasure of welcoming you again soon.
Cordially.
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher James,
Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.
Cordialement.
Maha Abdelfettah, Guest Experience Manager
GoogleDear Mrs Churchman,
We sincerely appreciate the time you spent to share your comments following your visit to our Barceló hotel, our guest's feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.
Khalid ISSIG
General Manager
Google
Google
Google
GoogleDear Brahim Brahim,
Thank you very much for your kind feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Mcm,
Thank you very much for your kind feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
Maha Abdelfettah, Guest Experience Manager
Google
Google
Google
Google
Google
Google
GoogleDear Mr. Zaman,
Thank you for reviewing your recent stay in our Barceló Palmeraie. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.
Yasmine Douifir
Guest Experience Manager
Google
Google
GoogleDear Mr Ftich,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Palmeraie hotel with us . Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Khalid ISSIG
General Manager
GoogleDear Mr Kemp,
Thank you for reviewing your recent stay in our Barceló Palmeraie.
It is wonderful to hear we were able to make your stay enjoyable from the moment you arrived until the moment you departed.
Yasmin Douifir
Guest Experience Manager
Google
GoogleDear Guest,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie . We are thrilled that you have enjoyed your stay among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
khalid ISSIG
General Manager
Google
Google(Translated by Google) Dear guest,
We are delighted to read that you had a great stay with us. We hope to have the pleasure of welcoming you again in the near future.
Khalid ISSIG
General director
(Original)
Cher hôte,
Nous sommes ravis de lire que vous avez passé un très bon séjour Parmi nous . Nous souhaitons avoir le plaisir de vous accueillir à nouveau dans un futur proche .
Khalid ISSIG
Directeur Général
Google(Translated by Google) Dear Adil,
We greatly appreciate the time you have taken to share your recent experience at our Barceló Palmeraie and thank you for your kind recommendation.
It is a real pleasure to discover that you had an excellent stay with us.
Thank you again for choosing our hotel for your vacation and we hope to welcome you back and have the opportunity to exceed your expectations on a future occasion.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Adil,
Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Palmeraie et vous remercions pour votre aimable recommandation.
C'est un vrai plaisir de découvrir que vous avez passé un excellent séjour parmi nous.
Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Google
Google
GoogleDear Guest,
Thank you for the time you spent to share your feedback on your recent stay at our Barceló Palmeraie.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Yasmine Douifir
Guest Experience Manager
Google
Google
GoogleDear Mohamed,
Thank you very much for your kind feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Safaa,
Thank you very much for your kind feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Google
GoogleDear Guest,
We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.
Yasmine Douifir
Guest Experience Manager
Google
GoogleDear Jihane,
Thank you for positively reviewing your stay.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back on a future occasion.
Best regards,
Maha Abdelfettah, Guest Experience Manager
Google
Google
Google(Translated by Google) Dear Mr Nciri,
We are sincerely disappointed to read your experience during your stay with us and although we are aware that an apology will not change your feelings, we send them to you with all sincerity.
We would like to have more details about your stay and especially about your disappointment in order to detect areas for improvement. Please contact us at palmeraie.gem@barcelo.com
We sincerely hope that you will give us another opportunity to show you the real level of our services and our interest in serving you flawlessly in the near future.
Yasmine Douifir
Guest Experience Manager
(Original)
Cher Monsieur Nciri,
Nous sommes sincèrement déçus de lire votre expérience pendant votre séjour parmi nous et bien que nous soyons conscients que des excuses ne changeront pas votre ressenti, nous vous les faisons parvenir avec toute sincérité.
Nous aimerions bien avoir plus de détails par rapport à votre séjour et surtout par rapport à votre déception afin détecter les points à améliorer. Nous vous prions de nous contacter sur palmeraie.gem@barcelo.com
Nous espérons sincèrement que vous nous donnerez une ultérieure opportunité de vous démontrer le réel niveau de nos prestations et notre intérêt à vous servir de façon irréprochable dans un futur proche.
Yasmine Douifir
Guest Experience Manager
Google(Translated by Google) Valued customer,
Thank you for your comment following your stay with us.
It is a great satisfaction to know that you thoroughly enjoyed your stay. A big thank you again for mentioning our strengths.
I hope to have the honor of welcoming you back to the hotel,
Yours,
Maha Abdelfettah
Guest Experience Manager
(Original)
Cher Client,
Je vous remercie de votre commentaire suite à votre séjour parmi nous.
C’est une très belle satisfaction de savoir que vous avez apprécié en tous points votre séjour. Un grand merci encore de mentionner nos atouts.
J’espère avoir l’honneur de vous recevoir à nouveau au sein de l’hôtel,
Bien à vous,
Maha Abdelfettah
Guest Experience Manager
Google
Google
GoogleDear Mehdi,
Thank you for your kind feedback about your recent visit.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back on a future occasion.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
GoogleDear Mrs. Navita,
We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.
Yasmine Douifir
Guest Experience Manager
Google
Google
GoogleDear Mr Yacine,
We would like to thank you for the praising review you shared following your recent visit to our XXX hotel and are delighted to read that we were able to match your expectations.
Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.
Yasmine Douifir
Guest Experience Manager
Google
GoogleDear Laila,
Thanks for sharing the experience of your enjoyable stay.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We hope to see you again soon,
Kind regards,
Maha Abdelfettah, Guest Experience Manager
Google
Google
Google(Translated by Google) Dear Mr. Belghemi,
We would like to thank you for posting this review of your recent stay at our Barceló Palmeraie hotel. We are happy to read that you have fully enjoyed your vacation.
Again thank you for your wonderful appreciation, we hope to have the pleasure of welcoming you again in the near future.
Khalid ISSIG
General manager
(Original)
Cher Monsieur Belghemi,
Nous tenons à vous remercier pour avoir publié cette appréciation sur votre récent séjour au sein de notre hôtel Barceló Palmeraie . Nous sommes heureux de lire que vous avez pleinement profité de vos vacances.
Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche.
Khalid ISSIG
Directeur Général
GoogleDear Mr. Ifquirane,
We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.
Yasmine Douifir
Guest Experience Manager
Google
Google(Translated by Google) Dear Madam Dali,
We would like to thank you for your wonderful appreciation following your visit to our hotel Barceló Palmeraie and are delighted to read that we have been able to meet your expectations on this occasion.
Yasmine Douifir
Guest Experience Manager
(Original)
Chère Madame Dali,
Nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hotel Barceló Palmeraie et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion.
Yasmine Douifir
Guest Experience Manager
Google(Translated by Google) Dear Mr Marian,
We would like to thank you for your positive review published following your recent stay at our Barceló Palmeraie hotel and are delighted to read that we were able to meet your expectations.
Yasmine Douifir
Guest Experience Manager
(Original)
Cher Monsieur Marian,
Nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre hotel Barceló Palmeraie et sommes ravis de lire que nous avons su satisfaire vos attentes.
Yasmine Douifir
Guest Experience Manager
Google
Google
Google(Translated by Google) Dear Mrs Alia,
Thank you for your review of your stay at our Barceló Palmeraie hotel. It is wonderful to read that we have made your stay special from the moment you arrive until you leave.
Yasmine Douifir
Guest Experience Manager
(Original)
Chère madame Alia,
Merci pour votre appréciation sur votre séjour au sein de notre hôtel Barceló Palmeraie. Il est merveilleux de lire que nous avons su rendre votre séjour spécial depuis votre arrivée jusqu'à votre départ.
Yasmine Douifir
Guest Experience Manager
Google
Google(Translated by Google) Dear Mr Soufiane,
We would like to thank you for your positive review published following your recent stay at our Barceló Palmeraie hotel and are delighted to read that we were able to meet your expectations.
Yasmine Douifir
Guest Experience Manager
(Original)
Cher Monsieur Soufiane,
Nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre hôtel Barceló Palmeraie et sommes ravis de lire que nous avons su satisfaire vos attentes.
Yasmine Douifir
Guest Experience Manager
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google
Google(Translated by Google) Dear Mr Rachid,
Thank you for your review of your stay at our Barceló Palmeraie hotel. It is wonderful to read that we were able to make your stay special from your arrival until your departure. We are delighted to read that you fully enjoyed your stay with us. Thank you for choosing our hotel for your visit to Marrakech. We hope to have the pleasure of welcoming you again in the near future.
Khalid ISSIG
General director
(Original)
Cher Monsieur Rachid,
Merci pour votre appréciation sur votre séjour au sein de notre hôtel Barceló Palmeraie Il est merveilleux de lire que nous avons su rendre votre séjour spécial depuis votre arrivée jusqu'à votre départ. Nous sommes ravis de lire que vous avez pleinement profité de votre séjour parmi nous. Merci pour avoir choisi notre hôtel pour votre visite à Marrakech. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche.
Khalid ISSIG
Directeur Général
Google
GoogleDear Mrs Hamarras,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
Khalid ISSIG
General Manager
Google
Google(Translated by Google) Dear Mr. Abdellatif,
We would like to thank you for your wonderful appreciation following your visit to our hotel Barceló Palmeraie and are delighted to read that we have been able to meet your expectations on this occasion.
Yasmine Douifir
Guest Experience Manager
(Original)
Cher Monsieur Abdellatif,
Nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hotel Barceló Palmeraie et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion.
Yasmine Douifir
Guest Experience Manager
Google(Translated by Google) Dear Host,
We would like to thank you for your wonderful appreciation following your visit to our hotel Barceló Palmeraie.
Yasmine Douifir
Guest Experience Manager
(Original)
Cher Hôte,
Nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hotel Barceló Palmeraie.
Yasmine Douifir
Guest Experience Manager
GoogleDear Mr. Moussali,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience.
Yasmine Douifir
Guest Experience Manager
Google
Google(Translated by Google) Dear Mrs Aboulhorma,
Thank you for sharing these wonderful reviews on Google, we are delighted to know that you have thoroughly enjoyed your stay with us. Thank you again for your wonderful review, we hope to have the pleasure of welcoming you again in the near future.
Khalid ISSIG
General director
(Original)
Chère Madame Aboulhorma,
Merci pour avoir partagé ces merveilleux commentaires sur Google, nous sommes ravis de savoir que vous avez pleinement profité de votre séjour parmi nous. Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche.
Khalid ISSIG
Directeur Général
Google
Google
Google
Google
Google(Translated by Google) Dear host,
We thank you for sharing your thoughts on your recent stay with us, our main goal being to ensure that we deliver memorable experiences to our customers. Again thank you for your kind appreciation of our hotel, we hope to see you soon again among us.
Khalid ISSIG
General manager
(Original)
Cher hôte ,
Nous vous remercions pour avoir partagé votre opinion sur votre récent séjour parmi nous, notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients. Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.
Khalid ISSIG
Directeur Général
Google(Translated by Google) dear host,
First of all we would like to thank you for your complimentary comment published following your recent stay at our Barceló Palmeraie hotel. Again thank you for your kind appreciation of our hotel, we hope to see you soon again among us.
Khalid ISSIG
General manager
(Original)
cher hôte,
Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre hôtel Barceló Palmeraie . Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.
Khalid ISSIG
Directeur Général
Google(Translated by Google) Dear Mrs. El Hilali,
First of all we would like to thank you for your comment published following your recent stay at our Barceló Palmeraie hotel. We hope to welcome you again and to have the opportunity to exceed your expectations at a future occasion.
Khalid ISSIG
General manager
(Original)
Chère Madame El hilali,
Tout d'abord nous tenons à vous remercier pour votre commentaire publié suite à votre récent séjour auprès de notre hôtel Barceló Palmeraie . Nous espérons vous accueillir à nouveau et d'avoir l'opportunité d'excéder vos attentes lors d'une prochaine occasion.
Khalid ISSIG
Directeur Général
Google(Translated by Google) Dear Mr. Chagdali,
Thank you for your appreciation for your stay at our Barceló Palmeraie hotel. It is wonderful to read that we have made your stay special from arrival to departure. Again thank you for your wonderful appreciation, we hope to have the pleasure of welcoming you again in the near future.
Khalid ISSIG
General manager
(Original)
Cher Monsieur Chagdali ,
Merci pour votre appréciation sur votre séjour au sein de notre hôtel Barceló Palmeraie. Il est merveilleux de lire que nous avons su rendre votre séjour spécial depuis votre arrivée jusqu'à votre départ. Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche.
Khalid ISSIG
Directeur Général
GoogleDear Mr Aityaaza,
we are glad to read that you found our hotel amazing . Thank you again for making us your choice hotel , we look forward to serving you again in the near future.
khalid ISSIG
Directeur Général
Google
Google
Google(Translated by Google) Dear host,
First of all, we would like to thank you for your complimentary review of your recent stay at our Barceló Palmeraie hotel and we are delighted to read that we have met your expectations. Thank you again for your kind appreciation, it was a pleasure to have you here and we hope to have the opportunity to welcome you again soon.
Khalid ISSIG
General manager
(Original)
Cher hôte,
Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre hôtel Barceló Palmeraie et sommes ravis de lire que nous avons su satisfaire vos attentes. Merci encore pour votre généreuse appréciation, ce fut un plaisir de vous avoir parmi nous et nous espérons avoir l'opportunité de vous accueillir à nouveau prochainement.
Khalid ISSIG
Directeur Général
Google
GoogleDear Mr Qorchi ,
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
Khalid ISSIG
Genral Manager
GoogleDear Mr. Richard,
We would like to thank you for your preference in selecting our Barceló Palmeraie hotel for your holidays in Marrakech, as well as for taking the time to tell us about your recent experience among us.
Yasmine Douifir
Guest Experience Manager
Google
Google(Translated by Google) Dear host,
We thank you for sharing your thoughts on your recent stay with us, our main goal being to ensure that we deliver memorable experiences to our customers. Again thank you for your kind appreciation of our hotel, we hope to see you soon again among us.
Khalid ISSIG
General manager
(Original)
Cher hôte ,
Nous vous remercions pour avoir partagé votre opinion sur votre récent séjour parmi nous, notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients. Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.
Khalid ISSIG
Directeur Général
Google(Translated by Google) Dear Mrs. Hamon,
It is always a great pleasure for us to read that our guests are returning home with such fond memories of their holidays and we would like to thank you for the time you have spent to post your opinion. Thanks again for your kind appreciation of our hotel, we hope to have the pleasure of serving you again in the near future.
Khalid ISSIG
General manager
(Original)
Chère Madame Hamon,
C'est toujours un grand plaisir pour nous de lire que nos clients rentrent chez eux avec de si bons souvenirs de leurs vacances et nous tenons à vous remercier pour le temps que vous avez consacré à Publié votre avis . Merci encore pour votre aimable appréciation sur notre hôtel, nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche.
Khalid ISSIG
Directeur Général
Google
GoogleDear Mrs Ait Ifraden,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Khalid ISSIG
General Manager
Google
Google
Google
Google
Google
Google
Google
GoogleDear Mr. Ghait,
Thank you for reviewing your recent stay in our Barceló Palmeraie. It is wonderful to hear we were able to make your stay special.
Yasmine Douifir
Guest Experience Manager
GoogleDear Mr. Taylor,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Khalid ISSIG
General Manager
Google
GoogleDear Mr. Lamghari,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay.
Yasmine Douifir
Guest Experience Manager
Google
Google
Google
Google
Google
Google
Google
Google
Google
GoogleDear Ghaliln,
Thank you very much for your kind feedback.
We look forward to welcoming you back for another memorable experience.
Best wishes.
Karima Laassibi, Guest Experience
Google(Translated by Google) Dear Mr Amine,
Thank you for letting us know your opinion.
As for the cleanliness of your room, we offer our sincere apologies as it appears that our quality standards have not been met on this occasion. We inform you that a meeting has been organized with the department responsible for the service, in which your review was taken as an example. In this way we want to ensure that this kind of situation does not occur again in the future. We thank you for keeping us informed.
We are very happy to read that you have been able to appreciate the beauty of our rooms, which have been designed and furnished to ensure unforgettable stays in our hotel.
We thank you for pointing out the kindness of our staff. Their genuine courtesy is one of our best assets. We will congratulate them for contributing to your well-being during your holidays with us.
We invite you to come back to our structure, we will certainly be able to offer a stay more in line with your expectations and up to our possibilities.
We send you our cordial greetings.
Maha Abdelfettah, Guest Experience Manager
(Original)
Gentile Mr Amine,
Grazie per averci fatto conoscere la sua opinione.
Per quanto riguarda la pulizia della sua stanza, le porgiamo le nostre scuse più sincere perché sembra che i nostri standard qualitativi non siano stati rispettati in questa occasione. La informiamo che è stata organizzata una riunione con il dipartimento responsabile del servizio, nella quale è stata presa come esempio proprio la sua recensione. In questo modo vogliamo garantire che questo genere di situazioni non si verifichi più nel futuro. La ringraziamo per averci tenuti informati.
Siamo molto felici di leggere che abbia potuto apprezzare la bellezza delle nostre stanze, le quali sono state pensate e arredate in modo da garantire indimenticabili soggiorni nel nostro hotel.
La ringraziamo per aver sottolineato la gentilezza del nostro personale. La loro autentica cortesia è una delle nostre migliori risorse. Faremo loro i nostri complimenti per aver contributo al suo benessere durante le sue vacanze da noi.
La invitiamo a tornare nella nostra struttura, saremo sicuramente in grado di offrire un soggiorno più in linea con le sue aspettative e all'altezza delle nostre possibilità.
Le porgiamo i nostri cordiali saluti.
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Annabelle,
We greatly appreciate the time you have taken to share your appreciation of your recent stay at our Barceló Palmeraie hotel. We strive to exceed our customers' expectations and your feedback will help us in this process.
Looking forward to seeing you again soon for a new experience with us.
Cordially.
GENERAL DIRECTION.
(Original)
Chère Annabelle,
Nous apprécions énormément le temps que vous avez consacré à partager votre appréciation sur votre récent séjour au sein de notre hôtel Barceló Palmeraie. Nous nous efforçons de dépasser les attentes de nos clients et vos commentaires nous aideront dans cette démarche.
Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous.
Cordialement.
DIRECTION GÉNÉRAL.
Google(Translated by Google) Dear Host,
We would like to thank you for the time you have taken to share your comments on your recent stay at our Barceló Palmeraie hotel. Your appreciation will help us maintain and improve the quality of the services we offer to our customers.
We are sorry that the size of the gym did not suit you. This remains appreciated by our guests to refresh themselves.
However, we are happy that you enjoyed your stay.
Thank you again for your kind appreciation of our hotel, we hope to have you again soon among us.
Cordially
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Hôte,
Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hôtel Barceló Palmeraie. Votre appréciation nous aidera à maintenir et améliorer la qualité des services que nous proposons à notre clientèle.
Nous sommes navrés que la taille de la salle de sport ne vous ait pas convenu. Cela reste apprécié de nos hôtes pour se rafraîchir.
Nous sommes heureux cependant que vous ayez apprécié votre séjour.
Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.
Cordialement
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) hello mr aron can we have the date of your stay and the name with which the reservation was made
Thanks
Palmeraie.gem@barcelo.com
(Original)
Bonjour mr aron peut on avoir la date de votre séjour et le nom avec lequel la réservation a ete faites
Merci
Palmeraie.gem@barcelo.com
Google(Translated by Google) Dear Almo,
We greatly appreciate the time you have taken to share your recent experience at our Barceló Palmeraie and thank you for your kind recommendation.
Cordially.
Guest Experience, General Management
(Original)
Cher Almo,
Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Palmeraie et vous remercions pour votre aimable recommandation.
Cordialement.
Guest Experience, Direction Générale
Google(Translated by Google) Dear Khadija,
First of all, thank you for the advice following your recent stay with us. We are continually seeking to improve our services and your feedback is essential in this regard.
We are delighted that you had a pleasant stay in our establishment.
We have taken note of your comment and thank you for it.
Thank you for your positive feedback regarding the service and cleanliness of our hotel.
Looking forward to seeing you again soon for a new experience with us.
Good for you,
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère Khadija,
Merci avant tout pour les conseils suite à votre récent séjour parmi nous. Nous recherchons continuellement l'amélioration de nos services et vos commentaires sont essentiels à ce propos.
Nous nous réjouissons que vous ayez passé un agréable séjour dans notre établissement.
Nous avons pris note de votre remarque et vous en remercions.
Merci pour vos retours positifs concernant le service et la propreté de notre hôtel.
Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous.
Bien à vous,
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Host,
We would like to thank you for the time you have taken to share your comments on your recent stay at our Barceló Palmeraie hotel. Your appreciation will help us maintain and improve the quality of the services we offer to our customers.
Cordially.
Executive management
(Original)
Cher Hôte,
Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hôtel Barceló Palmeraie. Votre appréciation nous aidera à maintenir et améliorer la qualité des services que nous proposons à notre clientèle.
Cordialement.
Direction Générale
Google(Translated by Google) Dear Mr. Youss,
Although we are sincerely sorry to read your disappointment, We have taken good note of your remarks and are sorry to learn that the reception was not up to par. Hospitality is a key value of our establishment. We will not fail to redo the point with our team.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher M.Youss,
Bien que nous soyons sincèrement désolés de lire votre déception, Nous avons pris bonne note de vos remarques et sommes désolés d'apprendre que l'accueil n'a pas été à la hauteur, L'hospitalité est une valeur primordiale de notre établissement. Nous ne manquerons pas de refaire le point avec notre équipe.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Anais,
Thank you for your excellent review of your stay at our Barceló Palmeraie. The satisfaction of our guests is our main objective and nothing is more gratifying than to read that we have been able to live up to it.
We are delighted that you had a pleasant time with us and particularly appreciated the professionalism and kindness of our team to whom we pass on your compliment.
Your satisfaction is our greatest reward.
Thank you again for your wonderful review, we hope to have the pleasure of welcoming you again in the near future.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère Anais,
Merci pour votre excellente appréciation sur votre séjour auprès de notre Barceló Palmeraie. La satisfaction de nos hôtes est notre objectif principal et rien n'est plus gratifiant que de lire que nous avons su être à la hauteur.
Nous sommes ravis que vous ayez passé un agréable moment parmi nous et particulièrement apprécié le professionnalisme et la gentillesse de notre équipe à qui nous faisons passer votre compliment.
Votre satisfaction est notre plus belle récompense.
Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Audrey,
We are sorry to hear that the reception did not give you complete satisfaction and we offer you our most sincere apologies. A reminder will be sent to the teams about the importance of maintaining the quality of service that usually makes our reputation.
Cordially.
Executive management
(Original)
Chère Audrey,
Nous sommes navrés d’apprendre que l'accueil ne vous a pas donné entière satisfaction et nous vous présentons nos plus sincères excuses. Un rappel sera fait aux équipes quant à l'importance de maintenir la qualité de service qui fait habituellement notre réputation.
cordialement.
Direction Générale
Google(Translated by Google) Dear Anthony,
We greatly appreciate the time you have taken to share your recent experience at our Barceló Palmeraie and thank you for your kind recommendation.
We are delighted that you enjoyed your stay.
The whole team is proud to receive your compliments on the team and the service offered during your stay.
We hope to have the pleasure of welcoming you again soon.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Anthony,
Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Palmeraie et vous remercions pour votre aimable recommandation.
Nous sommes ravis que vous ayez apprécié votre séjour.
Toute l'équipe est fière de recevoir vos compliments sur l'équipe et le service offert pendant votre séjour.
Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Mr. Halima,
We would like to thank you for sending us such a positive summary of your stay.
We are delighted to read that you enjoyed our cuisine and the setting of our restaurant!
We would be delighted to welcome you again very soon. Good for you,
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère M.Halima,
Nous voulons vous remercier de ce résumé si positif de votre séjour que vous nous avez fait parvenir.
Nous sommes ravis de lire que vous avez apprécié notre cuisine ainsi que le cadre de notre restaurant !
Nous serions ravis de vous recevoir une nouvelle fois très prochainement. Bien à vous,
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Gold,
Thank you for choosing our Barceló Palmeraie hotel for this occasion and for your very kind recommendation to the travel community.
It is a pleasure to read that you appreciated the quality of our establishment. Thank you for highlighting our location in an enchanting and relaxing setting. Thank you for your recommendation.
We hope to have the pleasure of welcoming you again soon.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Or,
Merci de votre préférence envers notre hôtel Barceló Palmeraie pour cette occasion et pour votre très aimable recommandation auprès de la communauté de voyageurs.
C'est un plaisir de lire que vous avez apprécié la qualité de notre établissement. Merci de souligner notre localisation dans un cadre enchanteur et reposant. Merci pour votre recommandation.
Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Host,
We would like to thank you for the time you have taken to share your comments on your recent stay at our Barceló Palmeraie hotel. Your appreciation will help us maintain and improve the quality of the services we offer to our customers.
We have taken good note of your comment on our breakfast and thank you for it.
A follow-up with the team concerned is in progress.
We would also like to point out that our breakfasts offer healthy food, which today has become a way of life and better travel.
We seek to offer our guests a new experience by introducing local, natural, organic, vegetable and seasonal products.
We regret your disappointment with the dimensions of the room we have reserved for you. We wanted to inform you on this occasion that we have different categories of rooms available and all of them are described online. We encourage you for a future occasion to inquire and our agents will be able to offer you a personalized reservation service so that you choose the room category that best suits your wishes and needs.
We regret that you did not find our beds comfortable, because at Barceló we are fully aware that the fundamental function of any hotel is to ensure a comfortable and satisfying sleep for our guests. This is why we pay the greatest attention to the choice of mattresses for the beds.
We are sorry that our location did not suit you completely, but we are delighted that you nevertheless had a very good and peaceful stay and that you appreciated our beautiful environment.
At Barceló, we know that meals are one of the most important moments for the overall experience of our guests. That's why our team of chefs prepares a variety of delicious dishes for each service to satisfy all diets and the most demanding palates. We are therefore delighted to read that we were able to satisfy yours.
We are delighted to know that you have benefited from the personalized treatment from our employees, as this is one of our most important pillars. Your words confirm that we are doing a good job and encourage us to continue our efforts.
We are delighted that you appreciated the moments spent by our swimming pool as well as the daily efforts of our technical team to offer our guests facilities that are always clean and in good condition.
We are really happy to read that you enjoyed the beauty of our resort.
Our goal is to offer attractive and impeccable facilities so that our guests can fully enjoy their holidays with us and keep an excellent memory.
Thank you again for your kind appreciation of our hotel, we hope to have you again soon among us.
Cordially
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Hôte,
Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hôtel Barceló Palmeraie. Votre appréciation nous aidera à maintenir et améliorer la qualité des services que nous proposons à notre clientèle.
Nous avons pris bonne note de votre remarque sur notre petit déjeuner et vous en remercions.
Un suivi auprès de l'équipe concernée est en cours.
Nous tenons par ailleurs à préciser que nos petits-déjeuners proposent une alimentation saine, ce qui, aujourd'hui, est devenu une manière de vivre et de mieux voyager.
Nous cherchons à offrir à nos hôtes une nouvelle expérience en introduisant des produits locaux, naturels, biologiques, végétaux et de saison.
Nous regrettons votre déception concernant les dimensions de la chambre que nous vous avons réservée. Nous souhaitions vous informer à cette occasion que nous avons différentes catégories de chambres disponibles et que toutes sont décrites en ligne. Nous vous encourageons pour une prochaine occasion à vous renseigner et nos agents pourront vous offrir un service de réservation personnalisé afin que vous choisissiez la catégorie de chambre qui s'adapte le mieux à vos souhaits et besoins.
Nous regrettons que vous n'ayez pas trouvé nos lits confortables car, chez Barceló, nous sommes pleinement conscients que la fonction fondamentale de tout hôtel est d'assurer un sommeil confortable et satisfaisant à nos clients. C'est pourquoi nous accordons la plus grande attention au choix des matelas des lits.
Nous sommes désolés que notre emplacement ne vous ait pas totalement convenu mais sommes ravis que vous ayez toutefois passé un très bon séjour au calme et que vous avez apprécié notre bel environnement.
Chez Barceló, nous savons que les repas sont un des moments les plus importants pour l'expérience générale de nos hôtes. C'est pourquoi notre équipe de chefs prépare pour chaque service une variété de délicieux plats afin de satisfaire tous les régimes ainsi que les palais les plus exigeants. Nous sommes donc enchantés de lire que nous avons su satisfaire le vôtre.
Nous nous réjouissons de savoir que vous avez profité du traitement personnalisé de la part de nos employés étant donné que c'est l'un de nos piliers les plus importants. Vos mots confirment que nous faisons du bon travail et nous encouragent à poursuivre nos efforts.
Nous sommes enchantés que vous ayez apprécié les moments passés au bord de notre piscine ainsi que les efforts quotidiens de notre équipe technique pour proposer à nos hôtes des installations toujours propres et en bon état.
Nous sommes vraiment ravis de lire que vous avez apprécié la beauté de notre complexe.
Notre objectif est de proposer d'attrayantes et impeccables installations pour que nos hôtes profitent pleinement de leurs vacances parmi nous et en gardent un excellent souvenir.
Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.
Cordialement
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Chloe,
First of all, thank you for the advice following your recent stay with us. We are continually seeking to improve our services and your feedback is essential in this regard.
We are delighted that you had a good stay with us and to read that you appreciated the size of the room we have reserved for you. Our rooms are designed to guarantee unforgettable stays in our hotel.
Also, we are delighted to read that you appreciated the work of our chefs, as we strive to meet the culinary expectations of our guests by guaranteeing delicious local and international dishes at every meal. Thank you for highlighting our generous breakfast.
Our staff welcome each guest with the Barceló spirit and strive to provide quality assistance at all times to ensure that everyone enjoys their vacation to the full. It is very gratifying to read that you have been able to appreciate his genuine kindness throughout your stay with us.
We thank you for your positive comments on our leisure offer, because it is our mission to create fun times for all ages.
Finally, it is a pleasure to read that you appreciated the gardens, the tranquility of the place and the shuttle available.
Looking forward to seeing you again soon for a new experience with us.
Good for you,
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère Chloé,
Merci avant tout pour les conseils suite à votre récent séjour parmi nous. Nous recherchons continuellement l'amélioration de nos services et vos commentaires sont essentiels à ce propos.
Nous nous réjouissons que vous ayez passé un bon séjour parmi nous et de lire que vous avez apprécié la taille de la chambre que nous vous avons réservée. Nos chambres sont dessinées de façon à garantir d'inoubliables séjours au sein de notre hôtel.
Également, nous sommes ravis de lire que vous avez apprécié le travail de nos chefs, car nous nous efforçons de satisfaire les attentes culinaires de nos hôtes en garantissant de délicieux plats locaux et internationaux à chaque repas. Merci d'avoir mis en avant notre généreux petit déjeuner.
Notre personnel accueille chaque hôte avec l'esprit Barceló et s'efforce d'assurer une assistance de qualité à chaque instant afin de garantir que chacun profite pleinement de ses vacances. Il est très gratifiant de lire que vous avez pu apprécier son authentique gentillesse tout au long de votre séjour parmi nous.
Nous vous remercions pour vos commentaires si positifs quant à notre offre de loisir, car c'est notre mission que de créer des moments d'amusement pour tous les âges.
Enfin, c'est un plaisir de lire que vous avez apprécié les jardins, la tranquillité des lieux et la navette à disposition.
Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous.
Bien à vous,
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Cedric,
Thank you for contacting us to inform us of your concerns about your stay at our Barceló Palmeraie hotel. We send you our sincere apologies for the inconveniences you have reported to us. We have read your review with all our attention and have taken note of your constructive criticism.
We are sorry that your stay with us did not take place in the best conditions and we offer you our most sincere apologies.
It is essential for our establishment to satisfy our friendly customers.
We are all the more surprised by the content of your comment, very far from the usual feedback from our guests and the standards that we impose on ourselves.
Nevertheless, we hope to see you again with us.
Cordially.
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Cédric,
Merci d'avoir pris contact avec nous afin de nous signaler vos inquiétudes sur votre séjour au sein de notre hôtel Barceló Palmeraie. Nous vous faisons parvenir nos sincères excuses pour les inconvénients que vous nous signalez. Nous avons lu votre appréciation avec toute notre attention et avons bien pris note de vos critiques constructives.
Nous sommes désolés que votre séjour parmi nous ne se soit pas déroulé dans les meilleures conditions et nous vous présentons nos plus sincères excuses.
Il est primordial pour notre établissement de satisfaire notre aimable clientèle.
Nous sommes d'autant plus surpris de la teneur de votre commentaire, très éloigné des retours habituels de nos hôtes et des standards que nous nous imposons.
Nous espérons néanmoins vous revoir chez nous.
Cordialement.
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Nicholas,
We greatly appreciate the time you have taken to share your recent experience at our Barceló Palmeraie and thank you for your kind recommendation.
.
Thank you again for choosing our hotel for your vacation and we hope to welcome you back and have the opportunity to exceed your expectations on a future occasion.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Nicholay,
Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Palmeraie et vous remercions pour votre aimable recommandation.
.
Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Ms Lyly,
Thank you for contacting us to inform us of your concerns about your stay at our Barceló Palmeraie hotel.
We are sincerely sorry to read that you did not fully enjoy your vacation with us and for the inconveniences you report to us, as we strive to deliver unforgettable experiences to our customers. Know that our management team as well as the various department heads have reviewed your comments in detail and that they will all be taken into consideration in order to pursue our policy of continuous improvement.
Nevertheless, we hope to see you again with us.
Cordially.
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère Mme Lyly,
Merci d'avoir pris contact avec nous afin de nous signaler vos inquiétudes sur votre séjour au sein de notre hôtel Barceló Palmeraie.
Nous sommes sincèrement désolés de lire que vous n'avez pas pleinement profité de vos vacances parmi nous et pour les inconvénients que vous nous signalez, car nous nous efforçons de délivrer d'inoubliables expériences à nos clients. Sachez que notre équipe de Direction ainsi que les différents chefs de département ont révisé vos commentaires en détail et qu'ils seront tous pris en considération afin de poursuivre notre politique d'amélioration continue.
Nous espérons néanmoins vous revoir chez nous.
Cordialement.
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Host,
We would like to thank you for the time you have taken to share your comments on your recent stay at our Barceló Palmeraie hotel. Your comment will help us to improve the quality of the services we provide to our customers.
Cordially
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Hôte,
Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hôtel Barceló Palmeraie. Votre commentaire nous aiderons à améliorer la qualité des services que nous proposons à notre clientèle.
Cordialement
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Mr. Hamza,
We greatly appreciate the time you have taken to share your recent experience at our Barceló Palmeraie and thank you for your kind recommendation.
We hope to welcome you again and to have the opportunity to exceed your expectations on a future occasion.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher M. Hamza,
Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Palmeraie et vous remercions pour votre aimable recommandation.
Nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder à vos attentes lors d'une prochaine occasion.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Host,
We would like to thank you for the time you have taken to share your comments on your recent stay at our Barceló Palmeraie hotel. Your appreciation will help us maintain and improve the quality of the services we offer to our customers.
Cordially
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Hôte,
Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hôtel Barceló Palmeraie. Votre appréciation nous aidera à maintenir et améliorer la qualité des services que nous proposons à notre clientèle.
Cordialement
Maha Abdelfettah, Guest Experience Manager
Google
GoogleDear Carmen,
We look forward to welcoming you back on a future occasion.
Best regards.
Direction Générale
Google(Translated by Google) Dear Host,
We would like to thank you for the time you have taken to share your comments on your recent stay at our Barceló Palmeraie hotel. Your appreciation will help us maintain and improve the quality of the services we offer to our customers.
We are happy that you had a pleasant, peaceful stay with us and that the friendliness and professionalism of our team contributed to its success.
We also take good note of your comment about the swimming pool and thank you for it.
It is a pleasure to read that the comfort of your room and the quality of our breakfast fully met your expectations.
Thank you again for your kind appreciation of our hotel, we hope to have you again soon among us.
Cordially
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Hôte,
Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hôtel Barceló Palmeraie. Votre appréciation nous aidera à maintenir et améliorer la qualité des services que nous proposons à notre clientèle.
Nous sommes heureux que vous ayez passé un agréable séjour, au calme, parmi nous et que la sympathie et le professionnalisme de notre équipe aient contribué à sa réussite.
Nous prenons par ailleurs bonne note de votre observation à propos de la piscine et vous en remercions.
C'est un plaisir de lire que le confort de votre chambre et la qualité de notre petit-déjeuner ont pleinement répondu à vos attentes.
Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.
Cordialement
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Mr. Dada,
We are sincerely sorry to read that you did not fully enjoy your vacation with us, as we strive to deliver unforgettable experiences to our guests. Please be aware that our management team and the various department heads have reviewed your comments in detail and that they will all be taken into consideration in order to pursue our policy of continuous improvement.
Looking forward to seeing you again soon for a new experience with us.
Good for you,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher M. Dada,
Nous sommes sincèrement desolés de lire que vous n'avez pas pleinement profité de vos vacances parmi nous, car nous nous efforcons de délivrer d'inoubliables expériences à nos clients. Sachez que notre équipe de Direction ainsi que les différents chefs de département ont revisé vos commentaires en détail et qu'ils seront tous pris en considération afin de poursuivre notre politique d'amélioration continue.
Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous.
Bien à vous,
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Nuha,
First of all, thank you for the advice following your recent stay with us. We are continually seeking to improve our services and your feedback is essential in this regard.
We thank you for your loyalty and are delighted that you had a pleasant stay with us. We are happy that you appreciated the quality of the breakfast as well as the professionalism of the team. However, we are sorry for the inconvenience caused by indelicate hosts. In the event of noise pollution, we invite you to contact our team on site so that they can intervene.
Looking forward to seeing you again soon for a new experience with us.
Good for you,
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère Nouha,
Merci avant tout pour les conseils suite à votre récent séjour parmi nous. Nous recherchons continuellement l'amélioration de nos services et vos commentaires sont essentiels à ce propos.
Nous vous remercions pour votre fidélité et sommes ravis que vous ayez passé un séjour agréable parmi nous. Nous sommes heureux que vous ayez apprécié la qualité du petit-déjeuner ainsi que le professionnalisme de l'équipe. Nous sommes en revanche navrés pour la gêne provoquée par des hôtes indélicats. En cas de nuisances sonores, nous vous invitons à vous rapprocher de notre équipe sur place afin qu'elle puisse intervenir.
Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous.
Bien à vous,
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Jacob,
First of all, we would like to thank you for your wonderful appreciation following your visit to our Barceló Palmeraie.
We are delighted to read that our hotel met all your expectations and that you appreciated the comfort of your room and the quality of the service.
It is with great pleasure that we pass on your compliments to our team.
Your satisfaction is ours.
Thank you again for choosing our hotel for your vacation and we hope to welcome you back and have the opportunity to exceed your expectations on a future occasion.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Jacob,
En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Barceló Palmeraie.
Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le confort de votre chambre et la qualité du service.
C'est avec grand plaisir que nous transmettons vos compliments à notre équipe.
Votre satisfaction est la nôtre.
Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Host,
We are sincerely sorry to read that you did not fully enjoy your vacation with us, as we strive to deliver unforgettable experiences to our guests. Know that our management team as well as the various department heads have reviewed your comments in detail and that they will all be taken into consideration in order to pursue our policy of continuous improvement.
Good for you
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Hôte,
Nous sommes sincèrement désolés de lire que vous n'avez pas pleinement profité de vos vacances parmi nous, car nous nous efforçons de délivrer d'inoubliables expériences à nos clients. Sachez que notre équipe de Direction ainsi que les différents chefs de département ont révisé vos commentaires en détail et qu'ils seront tous pris en considération afin de poursuivre notre politique d'amélioration continue.
Bien à vous
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Omar,
We would like to express our gratitude for your comments on your recent visit, these allow us to understand the feelings of our customers in relation to our services. Our main goal is to guarantee the total satisfaction of our customers and we are delighted to read that your holidays at our Barceló Palmeraie have been so pleasant.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Omar,
Nous tenons à vous exprimer notre gratitude pour vos commentaires sur votre récente visite, ceux-ci nous permettent de comprendre le ressenti de nos clients par rapport à nos services. Notre but principal est de garantir la totale satisfaction de notre clientèle et nous sommes ravis de lire que vos vacances au sein de notre Barceló Palmeraie ont été si agréables.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Google
Google(Translated by Google) Dear Madam,
First of all, thank you for the advice following your recent stay with us. We are continually seeking to improve our services and your feedback is essential in this regard.
It is with particular concern that we read your comments about our team for their professionalism and we thank you for taking the trouble to inform us. Your remark has been shared with the heads of department for review and necessary action.
Looking forward to seeing you again soon for a new experience with us.
Good for you,
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère Madame,
Merci avant tout pour les conseils suite à votre récent séjour parmi nous. Nous recherchons continuellement l'amélioration de nos services et vos commentaires sont essentiels à ce propos.
C'est avec particulière inquiétude que nous lisons vos commentaires concernant notre équipe pour leur professionnalisme et Nous vous remercions pour avoir pris la peine de nous informer. Votre remarque a été partagée avec les chef de département pour révision et action nécessaire.
Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous.
Bien à vous,
Maha Abdelfettah, Guest Experience Manager
Google
Google(Translated by Google) Dear Host,
We would like to thank you for the time you have taken to share your comments on your recent stay at our Barceló Palmeraie hotel. Your appreciation will help us maintain and improve the quality of the services we offer to our customers, however we take note of the points shared and will be transmitted to our management.
Cordially
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Hôte,
Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hôtel Barceló Palmeraie. Votre appréciation nous aidera à maintenir et améliorer la qualité des services que nous proposons à notre clientèle néanmoins nous prenons note des point partager et seront transmis à notre direction.
Cordialement
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear Ms Jamila,
Thank you for contacting us to inform us of your concerns about your stay at our Barceló Palmeraie hotel.
We are sincerely sorry to read that you did not fully enjoy your vacation with us and for the inconveniences you report to us, as we strive to deliver unforgettable experiences to our customers. Know that our management team as well as the various department heads have reviewed your comments in detail and that they will all be taken into consideration in order to pursue our policy of continuous improvement.
Nevertheless, we hope to see you again with us.
Cordially.
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère Mme Jamila,
Merci d'avoir pris contact avec nous afin de nous signaler vos inquiétudes sur votre séjour au sein de notre hôtel Barceló Palmeraie.
Nous sommes sincèrement désolés de lire que vous n'avez pas pleinement profité de vos vacances parmi nous et pour les inconvénients que vous nous signalez, car nous nous efforçons de délivrer d'inoubliables expériences à nos clients. Sachez que notre équipe de Direction ainsi que les différents chefs de département ont révisé vos commentaires en détail et qu'ils seront tous pris en considération afin de poursuivre notre politique d'amélioration continue.
Nous espérons néanmoins vous revoir chez nous.
Cordialement.
Maha Abdelfettah, Guest Experience Manager
Google
Google(Translated by Google) Dear Mouna,
First of all, we would like to thank you for your preference for our Barceló Palmeraie hotel for your holidays, it is always a pleasure for us to welcome our most loyal customers from year to year.
We are delighted that you had a wonderful time with us and appreciated the comfort of your room as well as our generous breakfast.
Thank you for emphasizing the friendliness of our team, always available for our guests.
Thank you again for your kind appreciation of our hotel, we hope to have you again soon among us.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère Mouna,
Nous souhaitons tout d'abord vous remercier pour votre préférence envers notre hôtel Barceló Palmeraie pour vos vacances , c'est pour nous toujours un plaisir d'accueillir nos clients les plus loyaux d'année en année.
Nous sommes enchantés que vous ayez passé un superbe moment parmi nous et apprécié le confort de votre chambre ainsi que notre généreux petit-déjeuner.
Merci de souligner l'amabilité de notre équipe toujours disponible pour nos hôtes.
Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Google(Translated by Google) Dear guest,
Although we are sincerely sorry to read your disappointment with your stay at our Barceló Raval hotel, we thank you for your comments which help us to identify the aspects on which we must work to improve the experience of our future guests.
We are deeply sorry that your stay did not take place in the best conditions.
Our guests generally appreciate our welcome and we take your comment very seriously because it is very far from the standards that we impose on ourselves.
A reminder will be made about the importance of maintaining the quality of service that usually makes our reputation.
We offer you our most sincere apologies.
Best regards,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher hôte,
Bien que nous soyons sincèrement désolés de lire votre déception sur votre séjour au sein de notre hôtel Barceló Raval, nous vous remercions pour vos commentaires qui nous aident à identifier les aspects sur lesquels nous devons travailler pour améliorer l'expérience de nos futurs hôtes.
Nous sommes profondément désolés que votre séjour ne se soit pas déroulé dans les meilleurs conditions.
Nos hôtes apprécient généralement notre accueil et nous prenons très au sérieux votre commentaire car cela est très éloigné des standards que nous nous imposons.
Un rappel sera fait quant à l'importance de maintenir la qualité de service qui fait habituellement notre réputation.
Nous vous présentons nos plus sincères excuses.
Bien cordialement,
Maha Abdelfettah, Guest Experience Manager

Set on 17-hectare grounds, this upscale resort is 9 km from Majorelle Garden, 8 km from Bahia Palace and 11 km from the buzzing Jemaa el-Fnaa square. …
Featuring terraces or balconies, the relaxed rooms and suites offer free Wi-Fi, flat-screen TVs, and tea and coffeemaking facilities. Some have Nespresso machines, separate living areas and/or pull-out sofas. Room service is available.
Amenities include 3 restaurants, 3 bars and a tennis court, plus a gym, an outdoor pool and a spa. There's also play areas, mini-golf, and meeting and event space. Breakfast, parking and organized activities are available.