Barceló Palmeraie
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About this hotel
Set on 17-hectare grounds, this upscale resort is 9 km from Majorelle Garden, 8 km from Bahia Palace and 11 km from the buzzing Jemaa el-Fnaa square.
Popular amenities
- Pool
- Spa
- All inclusive available
- Wi-Fifree
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Ratings by traveler type
Families3.8/5Rooms 2.0- Some guests commented cleanliness & maintenance could be improved
- Some guests noted the beds could be improved
- Some guests mentioned the bathrooms could be improved
Location 4.0- Sightseeing nearby
Service 3.8- Guests appreciated the friendly staff
- Guests spoke highly of the reception staff
- Childcare
Couples3.9/5Rooms 1.9- Some guests commented cleanliness & maintenance could be improved
- Some guests mentioned the bathrooms could be improved
- Some guests noted the beds could be improved
Location 4.1- Sightseeing nearby
Service 2.8- Guests appreciated the friendly staff
- Guests enjoyed the pool
- Guests spoke highly of the reception staff
Solo3.5/5Rooms 1.9Location 4.0Service 3.8- Guests appreciated the friendly staff
- Guests spoke highly of the reception staff
Business3.8/5Rooms 2.4Service 3.8
Reviews
People often mention
ali Walker4 weeks ago on 
Google
Raja Skogland4 months ago on GoogleDear Raja,
Thank you very much for your kind feedback.
We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Ron Faulds4 months ago on GoogleDear {$USER_NAME),
Thank you for your review.
We are pleased that you had a positive check-in experience.
We hope to see you again in the future.
Kind regards,
Maha Abdelfettah, Guest Experience Manager
Gerald Wright2 months ago on GoogleThere are 2 ample and clean pools with comfortable chairs and lounge couches and large umbrellas: a family pool and an adults only. We very much enjoyed both.
We stayed in a spacious spotless deluxe suite with comfortable bedding, high quality towels and in room Nespresso machine.
The recommendable all inclusive services are listed on the Barceló hotel web page.
The food and beverages served in the hotel are of the highest quality.
The staff is welcoming and friendly. Amine (reception), Abdel (golf cart driver) and Rashida (restaurant) among other team members went the extra mile to make our stay memorable.
Dear M.Gerald,
Thank you very much for your kind feedback.
We take pride in the exceptional service our team members deliver so it's really rewarding to receive your positive feedback and equally we are thrilled that your dining experience met your expectations. Thank you for your recommendation.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Greta Lauria4 weeks ago on GoogleThe food was really good with lots of tipical option!
Dear Greta Lauria,
Thank you for your positive feedback.
Maha Abdelfettah, Guest Experience Manager
Amira Hameda month ago on GoogleI'll start with the positives - comfortable bed & good AC.
Negatives - food is quite average. Staff is totally unreliable. They pop into the room regardless of the 'Do Not Disturb' sign. Room service picks up on the 5th try. The hotel restaurants do not pick up at all. And the final straw was when we arranged for a taxi back to the hotel after a wedding we attended that was 10 min away from the hotel. Driver never arrived. Calling the hotel proved to be useless as they eventually stopped picking up. After waiting for 2 hours, we basically hitched a ride with the staff leaving from the wedding.
We got back to the hotel & shared our terrible experience with the reception. Turns out the driver went to an incorrect address & just returned back to the hotel with 0 communication. We were redirected to speak to the manager & settled on a resolution. The next morning while checking out, it was as if the whole resolution conversation never happened. They refused to remove the charges we agreed on.
Overall I wouldn't recommend this hotel. They need a whole service revamp & proper customer service course.
Dear Guest,
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.
cordially
Maha Abdelfettah, Guest Experience Manager
john adesanya2 months ago on GoogleFrom Mr.Khalid( Director General ) a very accommodating gentleman, Mr. Ibrahim ( …
From Mr.Khalid( Director General ) a very accommodating gentleman, Mr. Ibrahim ( General Manager), and my new hospitality friend Ibrahim in the restaurant, who made the stay to be home away from home.
Thanks to the entire staff.
Kind regards
John Adesanya and entire family members
Dear M.John,
Thank you very much for your kind feedback.
We are pleased to know that you had a wonderful stay with us, and appreciate your kind comments about our team.
Furthermore, it is rewarding to know that your dining experience met your expectations.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Belcian Rajanayagam3 months ago on GoogleDear Belcian,
Thank you for taking the time to share your feedback.
We are sorry and concerned to read of your disappointment with our bar service and would like to extend our sincere apologies to you. We have taken your comments on board and will address these issues with our bar manager and carry out corrective training.
We hope that you may experience the improvement first hand when you visit us again.
Kind regards,
Maha Abdelfettah, Guest Experience Manager
Laila Ouhammou5 days ago on Google
Mariana Almeida3 weeks ago on GoogleHonestly food and beverage was the worse part for me as a vegetarian the options were really reduced as I had salads and veggies, missing some protein. The …
Honestly food and beverage was the worse part for me as a vegetarian the options were really reduced as I had salads and veggies, missing some protein. The breakfast was good though.
The hotel has two pools, however in the adults one the all inclusive could not use, so you would have to go all the way to the other pool to get a drink. Really bad! Also poor quality for most of the drinks, including beer.
Was a lot to improve!
Dear Mariana,
We are sorry to learn that your dining experience did not meet your expectations on this occasion. Our Executive Chefs follow a two-week menu rotation that includes a wide range of both local and international delicacies to cater to all dietary requirements and please the most demanding palates. We regret that we could not satisfy your preferences and will be addressing your comments with our team.
We look forward to the pleasure of welcoming you back on future occasions.
Best regards.
GENERAL DIRECTION
Vasil Klimkoa month ago on GoogleHotel can make much more money from guests if their staff service staff would be able to collect tips. For example, staff around the pools should be going to guests askkng if they need anything but instead, they are hanging around the bar waiting on guests to come to them to order something.
Location of this hotel is not great. There is nothing around.
Dear Guest ,
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.
Best regards
Maha Abdelfettah, Guest Experience Manager
Karim Issaa month ago on GoogleDear M.Karim Issa,
Thank you for taking the time to share your feedback.
We would like to apologize for any disturbance during your stay, please be assured that we have personally addressed this with our housekeeping team in order to avoid such issues in the future.
However, please rest assured that our team is comprised of honest hard-working individuals who value our guests and who strive to deliver the best service at all times.
We hope that you will return in the future for a more enjoyable stay.
Kindest regards,
Maha Abdelfettah, Guest Experience Manager
Richard Brandona week ago on GoogleDear M. Richard,
Thank you very much for your kind feedback.
We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.
We look forward to welcoming you back for another memorable experience.
Best wishes.
Karima Laassibi, Guest Experience
Charles Ababio Kumaha week ago on GoogleDear Charles,
Thank you very much for your kind feedback.
We look forward to welcoming you back for another memorable experience.
Best wishes.
Karima Laassibi, Guest Experience
Rubel Haquea month ago on GoogleDear Guest,
Thank you very much for your kind feedback.
The satisfaction of our guests during their stay among us is very rewarding. Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Nadia Al-Nahi7 months ago on GoogleMy only criticism is that the architecture and landscaping is amazing, but the interior doesnt match very well with the architecture. Also it is quite far from the city centre.
Wojciech Kudla6 months ago on GoogleThey closed the main restaurant for a few days and moved all meals to their garden section which for this time of year is not ideal if you have little kids. It's just too cold to eat outside and the indoors space fits only a couple of tables. Many food options become available only half hour after the restaurant opens simply because there is no staff at the stations.
No cutlery at the tables. By the time you get some, your meal is cold. Understaffed so you can wait for a very long time to get a chance to order a beverage with your meal. Some food options (last night it was deserts) are not replaced when depleted so if you're in an hour after the opening time you won't have much choice. The garden "restaurant" is way too small to accommodate the number of guests they have so it gets really crowded and you have to squeeze between other people and the food on their plates. All this with children running around creates a recipe for a disaster.
Only around 20% of staff speaks English.
The good things were great WiFi, very nice premises, friendly staff, comfy beds, really good recommendation for an external company organising excursions.
Dear Wojciech,
Thank you for taking the time to share your feedback.
We have taken good note of your remarks on the dining experiences and are sorry to learn that we fell short of your culinary expectations on this occasion. We would like to take this opportunity to confirm that our Executive Chefs follow a two-week menu rotation that includes a wide range of both local and international delicacies to cater to all dietary requirements and please the most demanding palates. We regret that we could not satisfy your preferences and hope to provide you with a more satisfactory experience in the future. We are also sorry that the temperature of the food items didn't meet your expectations and have noted your comments.
Kind regards,
Maha Abdelfettah, Guest Experience Manager
A D5 months ago on GoogleDear Guest,
Thank you for taking the time to share your feedback.
We are very disappointed to hear that you found our food and services to be below the standards expected of us. This is an opportunity for us to question ourselves and to look for ways to make improvements, and we greatly appreciate your candid feedback. We hope that you will give us the chance to make it up to you in the future.
We hope you will return for an improved experience in the future.
Kind regards,
Maha Abdelfettah, Guest Experience Manager
Carlos Oliveira4 months ago on GoogleApart from that, the hotel is huge and fantastic, you can even have a very pleasant walk around it during the night.
Dear Carlos,
We appreciate that you took the time to share your experience with us.
We regret that our location wasn't ideal for you in some aspects, however, our team are very happy to give advice on the best way to visit the area.
We are, nevertheless, pleased that you had an enjoyable stay with us.
We are grateful for your approval of the decor that is aimed at guaranteeing a memorable stay in our hotel.
Likewise, we are pleased that you made the most of our terrace and the views it offers.
We look forward to the pleasure of welcoming you back on future occasions.
Best regards,
Maha Abdelfettah, Guest Experience Manager
Gonçalo Ramos5 months ago on GoogleDear Gonçalo,
Thank you very much for your kind feedback.
We are delighted that everything met your expectations, and really appreciate your comments about our location and the welcoming atmosphere of our hotel.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Achraf Oudini3 months ago on GoogleDear Achraf,
Thank you very much for your kind feedback.
We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
ricky kothari7 months ago on GoogleOver all it is 5*****
Dear Ricky,
We regret that our location wasn't ideal for you in some aspects.
We are pleased that, nevertheless, you had an enjoyable stay with us.
Your enthusiasm for our team is very much appreciated and will be a great source of motivation, we will certainly not hesitate to convey your compliments to all of them.
We hope to welcome you back in the future.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Andrew Liddle6 months ago on GoogleDear Andrew,
Thank you for taking the time to share your feedback.We are known for having guest-oriented personnel who are welcoming at all times and are fully aware that their interactions with our guests have an enormous impact on the overall holiday experience in our hotels. Therefore we are very sorry to read your comments on the service you received and commit to addressing any situation that does not follow this goal of making sure our guests feel welcome and looked after at all times.
We were also sorry to learn of your disappointment with your dining experience; at Barceló we know that meals are an important aspect of our guests' overall holiday experience and, therefore, would be interested in learning more about what we could have done to improve your experience.
The whole team hope to have the pleasure of seeing you again.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Camille FALGUIERE6 months ago on GoogleDear Camille,
Thank you for taking the time to review your recent stay at our hotel.
We are sorry that the quiet atmosphere you had hoped to find was affected by the behaviour of certain guests. We try to make sure that the hotel atmosphere is respectful to all our guests. It is regretful that these measures were not enough on this occasion; if a similar situation occurs in the future, please do not hesitate to contact us so we may work towards making your stay more pleasant.
Nevertheless, we thank you for your wonderful comments on the service delivered which will be shared with the entire team. It is always a great source of motivation for our team to know that our guests appreciated their efforts and attention to detail.
We hope to be able to welcome you back for an improved stay.
Kind regards,
Maha Abdelfettah, Guest Experience Manager
Manuel Barrientos3 months ago on GoogleDear Manuel,
Thank you very much for your kind feedback.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Amrik Thethi6 months ago on GoogleWe apologise if the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so our guests feel comfortable. We will forward your comment to the management team; customer feedback helps us to improve, and we will keep it in mind for future improvements. However, we are delighted that you were able to make the most of your time by the pool. Moreover, we thank you for your wonderful comments on the service delivered which will be shared with the entire team. It is always a great source of motivation for our team to know that our guests appreciated their efforts and attention to detail.
Maha Abdelfettah, Guest Experience Manager
Rjaoui Dima4 months ago on GoogleAnd a remarkable moments
All the staff are friendly and helpful …
And a remarkable moments
All the staff are friendly and helpful
We’ll Come back for sure
Dear Reda,
Thank you very much for your kind feedback.
We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
virin smitha year ago on GoogleWe were there 2 times already.
First time when it was 2018 before the pandemic hits, back then the hotel was runs by Pullman team : the foods and staff was good , we had a wonderful time with all inclusive offer and we were always thinking about this place and would love to go back.
So this year after the pandemic (almost ends hopefully)we make it happens again, we went back to this place for celebrating our birthday on October and the hotel has changed the name to Barcelo: I’m not really sure if they have changed the team or not but I have to say this team is even more BETTER if I could compare to my first time experience: THIS TIME OUR EXPERIENCE IS THE BEST! the staff was lovely and friendly with warm welcome, everywhere we go in the hotel we will see them with smileys face and always willing to assist us with great service, the foods is phenomenal! We still dreaming about those foods every single days after this holiday 🥲 (for meat lover this place is heaven! me and my friends we used to hate lamb but this place had changes our mind! And also the Moroccan donuts from breakfast time is so so good! Omg! This was one of the reason why we cane back again for the second time and many more I believe ) the staff in the canteen team they’re all very good and helpful and friendly (every time I ask for one piece of meat they wanted me to have more and more lol)
they provided us with the great service as always indeed!
I would love to say I Love them so much! For their service.
The bar team and pool team was good with friendly service and providing us a lot of drinks and great snacks!
(Sandwiches/pizza/crepes are so yummy)
The room was clean and the cleaning team was very lovely, they are very polite and do their job very well and quick (after we had breakfast room already done)
Facilities of the hotel was excellent : apart from the basic facilities this hotel has smart TV which I didn’t expect that at the beginning , it makes our life even better since we cannot speak their language so we can enjoy our TV program.
I know I have wrote so much on this review but this is what I really want to share to everyone who interested in this place that I highly recommended!
but the most importantly I would like to pass this message to make a complement to all staff team of this hotel that you are doing the great job and deserve this good review from me.
I hope you will keep doing this great job and I hope to see you all soon again for the third time or many more.
Well done!
Dear Virin,
Please accept our sincere thanks for this kind review.
We are proud of the exceptional service our team members deliver so it's really rewarding to receive your positive feedback and equally we are thrilled that your dining experience met with your expectations.
We all look forward to the pleasure of seeing you again in the future.
Kind regards,
Maha Abdelfettah, Guest Experience Manager
amine hajir5 months ago on GoogleDear Mr Amine,
Thank you for your review.
We are glad to hear that you received such a friendly and professional service from our team members. However, we are sorry that you were not entirely satisfied with our location. Although we are not located directly in the city center, we are close to public transport that can quickly take you there. Please don't hesitate to ask our reception team for more information next time.
We are pleased you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day.
We hope to welcome you again in the future.
Best regards,
Maha Abdelfettah, Guest Experience Manager
Rajen N6 days ago on GoogleDear Guest,
Thank you for taking the time to review your stay.
We are pleased that you had an enjoyable stay with us. Thank you for your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times.
We look forward to welcoming you back on a future occasion.
Best wishes.
Karima Laassibi, Guest Experience
Jehramae7 months ago on GoogleDear Jehramae,
Thank you for taking the time to review your recent stay at our hotel.
We are very sorry our hotel didn't live up to your expectations. We believe we provide comfortable amenities at a reasonable price but are of course open to any suggestions you may have.
We regret that you did not inform us of your concerns with the room and water temperature at the time, as our team members are always on hand to assist with any adjustments.
Moreover, please accept our sincere apologies for the incidents with housekeeping and rest assured that we will be reviewing this matter and the procedures to follow with our team to ensure the privacy of our guests.
We hope to see you again in the future.
Kind regards,
Maha Abdelfettah, Guest Experience Manager
Petra Taylor3 months ago on GoogleDear Petra,
Thank you for your positive feedback.
Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.
We look forward to welcoming you back on a future occasion.
Best regards,
Maha Abdelfettah, Guest Experience Manager
Joseph Omunyidde Otte4 months ago on GoogleThe rooms and room service is amazing
The scenary is great
Dear Joseph,
Thank you very much for your kind feedback.
We are delighted to hear that you enjoyed your stay and appreciate your kind comments about your dining experience. We understand that meals are an important part of our guests' holidays.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Yaye Ba2 years ago on GoogleDear Guest,
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
Yasmine Douifir
Guest Experience Manager
Alexandre Ste-Mariea year ago on GoogleLet me start with the fact I'm a big fan of Barceló hotels, been to quite a few and stay 20+ night per year in them so I'll try to offer a balanced review so you can make up your mind about whether you want to come here.
The positives: the room upgrade was appreciated at check in, the check in staff seems to try their best to make every guest's stay enjoyable. The grounds are well manicured and pools are gorgeous. The wifi speed was really fast in the room and across the grounds. The shuttle driver was courteous, on time and safe.
However, there are quite a few negatives which are unacceptable at a so-called 5 star level:
- the bed is rock hard and impossible to get comfortable on. The pool loungers are more comfortable to give you an idea...
- the cleaning staff missed so many items in the room every day including basics like removing trash, vacuuming dust piles or adding toiletteries that it makes you wonder how clean anything is
- restaurants are closed without being listed as such on the app or website. So don't rely on this to make your stay enjoyable. For instance, the Moroccan restaurant was closed the entire time but the mediocrely expensive Asian one was open.
- everything is 3 times the price of outside for vastly inferior quality so factor that in if you're doing a bed and breakfast plan. Think of it as 13€ club sandwich where you can get a 10€ rooftop authentic 2 course meal on a rooftop central Marrakech. The price isn't the issue, it's about the quality and the available offering.
- the fitness room is a joke. Only two dumbbells are available, so I hope you enjoy lifting 3kg or 5kg otherwise you're SOL.
- the food quality is much inferior to any barceló I've been to, including ones in Morocco. Limited breakfast selection, sushi without wasabi (and the "chef" not knowing what that is), noodles that are basically instant noodles, coffee that tastes like dishwater and no cappuccino or Batista coffee available. Maybe that sounds trivial, but this is supposed to be a 5 star and barceló is renowned for its food.
Dear Alexandre,
Thank you for this review about your recent stay.
We are sorry if the category of our hotel that regulates our facilities and services did not match your expectations. We will continue to work towards modifying this perception through our efforts and service-minded spirit.
We are equally disappointed to learn your night's rest was not as comfortable as we would have liked and regret that you didn't inform our team members at the time as it would have been a pleasure to find a solution.
At Barceló, we strive to always deliver high standards and are sorry that on this occasion we didn't meet your expectations. We are fully aware that this is an essential aspect in these current times and can assure you that these are not the standards we uphold. We will be reviewing in detail with our housekeeping department what may have occurred during your stay. We also encourage you on a future occasion to inform our team of any issues or concerns so that we may intervene immediately.
We do try our best to ensure that the information online is accurate and up to date and apologize for any oversights. We will follow up with the reservation portals to ensure that they update the hotel's information.
Thank you for highlighting the sports facilities at our hotel. Barceló believes that sports are an essential part of the services our hotels provide. For this reason, we have a conventional gym, equipped with towels, fruit and modern equipment for our athletic-minded guests.
We regret that our buffet didn´t meet your expectations, we consider the quality and the diversity of our culinary offer as one of our strengths. We take your comments very seriously as our objective is that our cuisine is a memorable part of our guests' stay.
Please rest assured that we have also taken good note of your remarks concerning the prices in our restaurant.
We are grateful for your mention of our fast and reliable internet service as we are fully aware that it is a must in this day and age.
Thank you for your lovely comments regarding the service you received from our team members, we will be sure to share your kind words as we know it will mean a great deal.
The whole team hope to have the pleasure of seeing you again.
Best wishes,
Yasmine Douifir, Guest Experience Manager
Hanane Sbaia year ago on GoogleI can’t wait to go back again to Barcelo Palmeraie.
Dear Hanane.
Thank you very much for sharing your positive review.
We are delighted you had such a wonderful dining experience. We aim to provide a personal service to all our customers so it's really rewarding to receive your positive feedback.
We look forward to welcoming you back on a future occasion.
Best regards,
Yasmine Douifir, Guest Experience Manager
Saad Ouchkira year ago on GoogleDear Saad ,
Thank you very much for your kind feedback.
Thank you for your kind comments regarding your overall stay, and especially towards our dedicated team members. We aim to always uphold our high service standards and ensure that every guest has a comfortable experience, so this feedback is very rewarding.
Thank you again; we look forward to welcoming you back in the future.
Kind regards,
Yasmine Douifir, Guest Experience Manager
Kimberly Wright3 years ago on GoogleThe rooms are amazing and look exactly as they are in the pictures, the grounds are beautiful. There is not much choice in terms of food in the evenings however they do have a shuttle service that takes you to the square (I did not go to the square using this service however I did pass it whilst on an excursion, very busy and manic so maybe go with a guide)
They have really nice restaurants and a relaxing bar, they have a pool table, shisha and board games in the chill zone.
I thoroughly enjoyed my stay at this hotel and will definitely be coming back x
Minol Patricea year ago on GoogleThe hotel is fantastic and quite big, we appreciated the « adult only » area with the pool and the numbers of activities available, I would definitely recommend the All Inclusive to have the best experience.
The people working at the hotel are great and always there to help, there is a free shuttle service to go in town which is quite flexible. The rooms are great and we always slept well in a Barcelo.
If you are looking to visit Marrakech, you must stay at Barcelo !
Dear Patrice,
Thank you for this kind review.
We are glad we were able to contribute to making your weekend break memorable. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.
We would be delighted to welcome you back on another occasion.
All the best,
Maha Abdelfettah, Guest Experience Manager
Zareen Hasware4 years ago on GoogleThe resort grows their own vegetables,fruits and herbs. We were surrounded by olive and palm trees. We felt relaxed seeing the the nature around us.
The pools were amazing with the aqua aerobics being a plus point for keeping fit whilst I ate all the lovely food.
We opted for all inclusive and we do not regret this one bit as the variety of food was immaculate. Fresh food was made on the spot by the lovely chefs.Speacial thanks to Zineb who makes lovely khobz with a warm smile on her face.The waiters were kind and helpful.
I have saved the excellent bit for the last which was the highlight of this trip was the kids village which my daughters and ourselves loved it. The manager Abdal of kids village is a natural with kids. He is a very friendly guy and so are the rest of the team Titifa,Mimi,Zineb,Tariq,Mehdi,Sara,Rida,Abdul and Manal. Not even once we had to worry about our kids as they were in safe hands whilst we were relaxing in the pool.
There is room for improvement such as the pool side decks and mattresses for the family pool could do with a change as it’s the most used pool. The zen pool is perfect loved the floating seats!
Laura Clarke4 years ago on GoogleThroughout the stay, I have been impressed by the attentativeness of the staff. Although there are a number of guests at the hotel, the staff made an effort to get to know my sister, friend and I on a personal basis! Even the hotel manager was present on site several times and asked us, as well as other guests, for our views about the service.....this is impressive and illustrated the fact that he cares about his guests.
The food was amazing. The variety, quality and quantity. My sister, our friend and I were especially pleased that there was some authentic Moroccan food as well as international cuisine. It is very disappointing when you go abroad and do not get a taste of the authentic or local food, so we were delighted to eat the real harissa paste and variety of meat, fish and vegetables in tagines. The mint tea is just beautiful, so refreshing and good for the digestion.
The hotel caters to families, especially small children, groups of friends, people with disabilities, couples and people from all over the world. The hotel is very inclusive and welcoming to all.
The villas are cosy. They each have a small table with two chairs outside for people who want to smoke, outside the designated external bar area. The villas on the first floor each have a panoramic view of the city. The beds were extremely comfortable and the lovely products in the bathroom were a bonus.
There is a free shuttle bus that runs daily and takes guests to and from the city centre where guests can shop in the souks! There is a lot to see and experience and the concierge or staff will assist guests in booking a shuttle bus or booking excursions into the city, in neighbouring cities such as, Cassablanca and within the dessert.
The staff were very polite, attentive, accommodating and warm at all times. I truly felt welcome and valued.
This was my first, but certainly not my last visit to Morocco. I would highly recommend this hotel and would definitely return to it when I return to Marrakech.
I am grateful to the staff for making my first visit to Morocco a memorable one.
Charlotte Van der Auwermeulen4 years ago on GoogleDownside: they are too short on staff at the main restaurant, in the morning you …
Downside: they are too short on staff at the main restaurant, in the morning you have to wait so long to get your coffee that you're already finished with eating, same for lunch with drinks. For dinner it's all-inclusive but the staff has no time at all to come at every table to reserve your wine, so you get 1glass every half hour if you ask for it 3times...
Family pool is nice, here you have the bar with snacks and alcohol.
Zen pool is also nice because it's +16 but here they don't serve alcohol/snacks, only smoothies and other snacks that are not included in all-in. Also, not enough rules? Most of the people go at this pool too relax an read a book (on the wonderfull poolcouches), but very few don't understand this and for example jump in the pool, even if there are signs that this is forbidden. The staff doesn't say anything, so some hotel clients are mad becajse there books or e-readers are all wet.. I didn't appreciate the fact that the hotel staff doesn't say anything when rules are not followed.
So everything is great, just not a great management!
sharlene knight3 years ago on Google
Filiz Celik3 years ago on GoogleIn the afternoon hours between 12-14 o clock the staff in the lounge where Not friendly and a bit aggresive. Its an acceptable hotel for relaxing, But it is definetely not a 5 Star hotel. The spa is excellent also the women working there are all 5 Star employees, which the rest of the hotel could learn from.
Taniya B7 months ago on GoogleDear Guest,
Thank you for taking the time to review your stay.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back on a future occasion.
Best regards,
Maha Abdelfettah, Guest Experience Manager
Francis Thomson4 years ago on Google
J-J C4 years ago on Google
Manuel Schindler4 years ago on Google
Glynis Van Casteren4 years ago on GoogleTaking the all-in option was a great idea. The buffet at the main restaurant is enormous and delicious. As well for breakfast, lunch and dinner, everyone will find the perfect dish. The all-in option also offers free drinks at the bar, the kids pool, as well as snacks (pancakes, french fries, ...). Since the main restaurant was so good, we only went to the Japanese restaurant once. We didn't try the Libanese/Morrocan restaurant, since this, as well as the Japanese one, was more expensive. The sushi was very good, the other dishes were not my thing.
The people are unbelievably nice, they invest all their energy in offering you a great service. You can ask them everything, they will always help you the best way possible.
The rooms are pretty and comfortable. (Tip: we didn't have a smart TV which was a bit of a bummer. Netflix watchers, bring a laptop!). The bathroom was very luxurious, as well as the small terrace.
The hotel offers a free shuttle to the center of Marrakech a couple of times a day. If you desire another time to depart of return from the beautiful city center, you can always depend on taxis. (don't be fooled by the taxi drivers, always discuss a price before you get in!)
We enjoyed our stay and were extremely sad to leave this beautiful place!
Hope to come back soon! ❤️
Paula Clarke4 years ago on Google
Abdelali Marrakech tour guide3 years ago on Google
Dannie3 years ago on GoogleClean and staff was nice. Just not in the lounge where the reception was. They were really slow. Like we could wait for a shisha for about 45 minuts and it only …
Clean and staff was nice. Just not in the lounge where the reception was. They were really slow. Like we could wait for a shisha for about 45 minuts and it only takes 5 minutes to make. And they will say yes to your order and come with something else.
The hotels food was waaaay to expensive and didn't taste good. I would recommend that you take the free bus from the hotel and from there walk 10 minutes to L' Escapade where you can get a table full of really good food for half the price than Pullman.
Sam Thorley3 years ago on GoogleDear Mrs. Thorley,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
We appreciate your positive feedbacks about our pools, breakfast, free shuttle as well as our incredible WIFI.
We are glad to read that you liked the way our réception team greeted you on arrival and that you were promptly checked in with our fresh mint tea.
Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
Yasmine Douifir
Guest Experience Manager
Duarte Geraldino3 years ago on Google
A & E O.A.4 years ago on GoogleSuch a beautiful time I spend with my son for 10 days here in this beautiful clean and awesome Hotel 😍I am so proud to meet such beautiful friendly lovely helpful people with a best smile every day ❤️give me always a warm welcome and read my needing from the eyes🤲🏼😍thank u sooooo much specially thanks to Hassan, Simo, Mohamed from Pool and Sana at the restaurant at the Pool, Kamal the Animation and Sara & Mehdi from kids Club and in restaurant Ayoub.. will really miss u guys love ya and hope that Allah protect all of u🤲🏼❤️Thallay fraskom🤗 Noura & Baby Adam
Leslie Marie Albuerne2 years ago on Google
Sasa S.4 years ago on GoogleDefinitely, the strongest point of this hotel is the Kids Club managed by Adil. Adil has a rare ability in managing his club and great communication skills …
Definitely, the strongest point of this hotel is the Kids Club managed by Adil. Adil has a rare ability in managing his club and great communication skills with all the children. Very well assisted by Tarik and all the others.
Restaurant quality is quite fair. Moroccan food is delicious and various so it was easy to find suitable food for those who take care of their body health. Though, very easy to fall into greed with a large choice of pastries. Chef Said is the key person to contact is any question. He s very well mannered and take good care of people there.
Reception is ok, a bit slow though. Nevertheless, we found great assistance with Aziz who really took care of us and followed up an incident with our daughter there.
At the bar, Nadine is the quickest cat ever among, I must say, a quite slow service.
She is very nice and very professional.
To conclude, as a family with 3 children, I firmly recommend Pullman Marrakech for a family, mainly thanks to its great Kids Club.
Salim S.
Mohamed Chaara3 years ago on GoogleI spent 2 nights in the hotel. I called the front desk twice and went to them …
I spent 2 nights in the hotel. I called the front desk twice and went to them twice the first day and twice the second day to have the shower fixed. Did not happen. No room change was offered. Nothing. When I complained to the front desk officer he said the manager was on leave because it was a Sunday and my friend had to actually use a What if question before he called a supervisor that promised a follow up that didn't come.I come to Morocco a lot, and this hotel is definitely off my list just because of the service. It's a pity I paid in a travel agency, otherwise this review could have been somewhere else.
ManLykMO4 years ago on Google
Jan West6 years ago on Google
Lucy Piggin4 years ago on GoogleEnglish is well spoken by all staff. There is a small gym, you can even do some laps of the property and there’s some pull up bars around the grounds.
The rooms are large, a wonderful waterfall shower and argon oil toiletries. It’s a modern clean style with free water bottles each day. The WiFi is great and we could download, stream and surf easily. There is also an ATM, golf course, volley ball, lake lake activities, children’s area here as well.
There is three main restaurants- a Lebanese, an Asian; and varied main buffet style for breakfast lunch and dinner. All very high standard. The price seems about right for a five star hotel. There is a free shuttle bus to the Médina over the day. It’s about 15 min or so by road.
I can’t think one negative! I would recommend this hotel to people looking for a relaxing holiday as a base with the option of going into the main city easily available.
Laila Ben ammou4 years ago on Google
V B4 years ago on Google
Fortniter2 years ago on Google
Amit Gujral2 years ago on GoogleDear Mr. Gujral,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.
We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Yasmine Douifir
Guest Experience Manager
Super YeMeNi7 months ago on GoogleDear Super,
Thank you for your review.
We are delighted that you appreciated the efforts of our chefs as we strive to satisfy the many culinary wishes of our guests by offering tasty international and local dishes, even if the variety was not fully satisfying.
Moreover, we are very pleased to know that you appreciated the room we accommodated you in and that you found it to be comfortable with our high standards upheld.
Thorough cleaning is an absolute must for Barceló and we thank you for highlighting the high standards of our hotel; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.
We appreciate your positive feedback on our entertainment activities; it is our aim to create fun moments for all ages.
We hope to welcome you again in the future.
Best regards,
Maha Abdelfettah, Guest Experience Manager
diane chen4 years ago on GoogleThe food was exceptional with a varied amount of choices at each sitting
Overall I would especially recommend if you are looking for a peaceful relaxing stay...
Mark Leon Crosbee6 years ago on Google
Andrew Groocock6 years ago on Google
The Gary Amers Method4 years ago on GoogleCould be something special but unfortunately it is not due to poor leadership, …
Could be something special but unfortunately it is not due to poor leadership, lack off professionalism and lack of etiquette. If you are going for a luxurious 5 star holiday, think again - you will be disappointed
You spend more time trying to figure out what’s going on with the professionalism than you do being able to relax and be taken care of
The only person who made it an enjoyable stay was a lovely lady called Samira at the reception who made us feel very welcome as well as the lady from the pool staff
Don’t stay here! This is my first review on google and I had to write this out of principle
Tor Inge Skaar6 years ago on Google
Abdelilah Bousaadi3 years ago on GoogleSpecial thanks to Lyna and Jawad for your lovely hospitality.. Definitely coming …
Special thanks to Lyna and Jawad for your lovely hospitality.. Definitely coming back again.
Highly recommended xx
Abdelilah Amrani3 months ago on GoogleDear Abdelilah,
Thank you very much for your kind feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Saif Sikandar3 years ago on GoogleSTAY WELL AWAY!!
Souky Raefat3 years ago on GoogleDo not hesitate to take a vacation there, you wont regret it
Prabhakar Vanam2 years ago on Google
Chloe Benjamin4 years ago on Google
Radiyaha year ago on GoogleDear Guest,
Thank you for taking the time to review your stay.
Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.
We look forward to seeing you again soon,
Kind regards,
Yasmine Douifir, Guest Experience Manager
ITCR Centera year ago on Google(Translated by Google) Dear Itcr,
Thank you for your excellent appreciation on your stay at our Barceló Palmeraie. The satisfaction of our guests is our main goal and nothing is more rewarding than to read that we have been able to live up to it.
We are delighted with this successful experience and that our facilities were appreciated by the family.
We look forward to seeing you again,
Yasmine Douifir, Guest Experience Manager
(Original)
Cher Itcr,
Merci pour votre excellente appréciation sur votre séjour auprès de notre Barceló Palmeraie. La satisfaction de nos hôtes est notre objectif principal et rien n'est plus gratifiant que de lire que nous avons su être à la hauteur.
Nous sommes ravis de cette expérience réussie et que nos équipements aient été appréciés par la famille.
Au plaisir de vous revoir parmi nous,
Yasmine Douifir, Guest Experience Manager
Ben Merzouq4 years ago on Google
Aly-Khan Jamal5 years ago on Google
Anass Bouzerda3 years ago on Googleit was one of the best hotels we stayed in. Room was large with a sitting area . The room was very, very clean and modern. The staff at the front desk were very friendly, helpful and professional. The lobby was nice and clean. Breakfast area was large. There were several kitchen staff members constantly monitoring the breakfast items. There was plenty for everyone, including a lot of delicious and healthy food, I definitely would stay at this hotel Of course Marrakech is huge and full of great hotels and we were confused about which one to choose but after we stayed there and passed the first three days, we knew then we made the right choice and I recommend it to anyone who's there for business or pleasure, it will surely win your complete satisfaction.
Dear Mr Bouzerda,
Thank you for the time you spent to share your feedback on your recent stay at our Barceló Palmeraie , to be considered as one of the best hotels you stayed at is certainly high praise. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Khalid ISSIG
General Manager
Lau N.2 years ago on GoogleDear Mrs. Nguyen,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
We look forward to serving you again in the future.
Yasmine Douifir
Guest Experience Manager
Abbie Jarvis3 years ago on GoogleLovely rooms, great food and staff very nice and accomodating. Would highly recommend to people wanting a nice comfortable stay in Marrakech with easy access by free shuttle bus to the main medina/market.
Dear Abi,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.
It is true that our Resort is a little paradise, located among the palms trees, amazing gardens where the only noise you can hear is the birds songs !
We really hope to welcome you again at Barcelo Palmeraie !
Kind regards,
Khalid Issig
yacine ghachou4 years ago on GoogleWe definitly come back to the pullman.
Best place to enjoy Marrakech.
FaTiHa AtSoUkA3 years ago on GoogleRecommend it 100%
Hiten Parmar4 years ago on Google
Max Lette4 years ago on Google
Olbe4 years ago on Google
Guy Daniel BONI4 years ago on Google
Mohd Sharizan Nordin5 years ago on Google
Johan Oosthuizen3 years ago on Google(Translated by Google) Dear host,
We would like to thank you for posting this review of your recent stay at our Barceló Palmeraie hotel. We are happy to read that you have fully enjoyed your vacation and can only agree with you on the impact that interactions with our staff can have on the overall experience at home. The entire team works tirelessly to ensure a flawless service and a memorable experience within our hotels.
Thank you again for your kind appreciation, it was a pleasure to have you here and we hope to have the opportunity to welcome you again soon.
Khalid ISSIG
General manager
(Original)
Cher hôte,
Nous tenons à vous remercier pour avoir publié cette appréciation sur votre récent séjour au sein de notre hotel Barceló Palmeraie. Nous sommes heureux de lire que vous avez pleinement profité de vos vacances et ne pouvons qu'être d'accord avec vous sur l'impact que les interactions avec notre personnel peuvent avoir sur l'expérience générale vécue chez nous. Toute l'équipe travaille sans relâche afin de garantir un impeccable service et une expérience mémorable au sein de nos hotels.
Merci encore pour votre généreuse appréciation, ce fut un plaisir de vous avoir parmi nous et nous espérons avoir l'opportunité de vous accueillir à nouveau prochaienment.
Khalid ISSIG
Directeur Général
Stein Morten Lund4 years ago on Google
Jna6 months ago on GoogleDear Guest, Thank you for taking the time to review your stay.
We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Ayoub Siraji3 years ago on GoogleDear Mr Siraji ,
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.
Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
Khalid ISSIG
General Manager
Llia Derby4 years ago on GoogleGreat detox bar for daily detox …
Great detox bar for daily detox
Varied food choice
Great facilities for the kids
Lovely hamman experience
Great place to relax
I would certainly come back
Axel Yubaa month ago on GoogleDear Guest,
Thank you very much for your kind feedback.
We are pleased that you had an enjoyable stay with us.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
benlmalik hamza3 years ago on Google
Khalid Salmi3 years ago on GoogleDear Mr. Salmi,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Yasmine Douifir
Guest Experience Manager
Gracila Ucaga year ago on GoogleBreakfast food has no variety. Same food everyday. Disappointing for a 5 star hotel.
Not recommended.
Dear Mrs.Gracila,
Thank you for sharing a review of Barceló Palmeraie. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.
Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Marrakech.
Yasmine Douifir
Guest Experience Manager
Nancy Miller2 years ago on GoogleDear Mrs. Miller,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Yasmine Douifir
Guest Experience Manager
Opo Tellon4 years ago on Google
Doha Dabi2 years ago on Google
Petrulis2 years ago on GoogleDear Mr. Petrulis,
We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced.
Thank you once again for making us your choice hotel and for your constructive critics.
Yasmine Douifir
Guest Experience Manager
Steve D4 years ago on GoogleGood safe food. Great kids club. Good beds. What's not to like?
Liam Thompson3 years ago on GoogleDear Mr Thompson,
Firstly we would like to thank you for choosing our Barceló Palmeraie hotel for your holidays in Marrakech and for the review you shared on google , all of your kind words about your stay with us are great to hear . we look forward to your next visit.
Khalid ISSIG
Directeur Général
aresmouk fati3 years ago on GoogleA must visit, do not hesitate
Chris Hall4 years ago on Google
Mohamed “JR” Abida5 months ago on GoogleDear Mohamed,
Thank you very much for your kind feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Clare Cremin4 years ago on Google
Harry2 years ago on GoogleDear Mr. Harry,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Yasmine Douifir
Guest Experience Manager
sacha joseph6 years ago on Google
Courtney Pietersen3 years ago on Google
Ismail Essaidi3 years ago on Google
Abdullah Alsunaid4 years ago on Google
Harmo Harmo5 months ago on Google(Translated by Google) Dear Harmon,
Thank you for sharing your opinion on your recent stay with us. Our primary goal is to ensure that we provide memorable experiences for our customers, and your feedback is essential to that end. That's why we appreciate your feedback.
It is a real pleasure to discover that you had an excellent stay with us.
Thank you again for choosing our hotel for your vacation and we hope to welcome you back and have the opportunity to exceed your expectations on a future occasion.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Harmo,
Nous vous remercions d'avoir partagé votre opinion sur votre récent séjour parmi nous. Notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients, vos commentaires sont essentiels à cet effet. C'est pourquoi nous apprécions votre retour.
C'est un vrai plaisir de découvrir que vous avez passé un excellent séjour parmi nous.
Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Jan Bosmans4 years ago on Google
Nemanja L.3 years ago on Google
TIM DAVIES2 years ago on GoogleDear Mr Davies ,
Thank you for sharing your feedback on your recent holiday experience among us as well as your lovely comments regarding the service you received from Kamal, we will make sure to share your kind words .
We are thrilled you enjoyed your recent stay with us.
Yasmine Douifir
Guest Experience Manager
Roy Cox6 years ago on GoogleVery limited drinks selection on all inclusive option, would like to have seen a few more.
Imtiaz Hussain7 years ago on Google
PAKA PLIÉ4 years ago on Google- upon arrival the staff with the cowboy hats treated me as if I was invading the space …
- upon arrival the staff with the cowboy hats treated me as if I was invading the space
- room service AND housekeeping take forever
- food is barely eatable
- pool is overcrowded
- less than a 4 star experience, not to mention 5 stars
David Furlong4 years ago on Google- Minigolf
- Pool …
- Minigolf
- Pool
- Staff were nice
- Wifi coverage
Improvement possible:
- Expensive food
- Service at restaurant very slow at lunch time
- Irritating towel card system
- Vegetarian options limited
- Unexpectedly expensive airport pickup
- Juices and mixed drinks weren't good
- Shuttles to marrakech often full (but it was good that there were some)
Other:
- Far from marrakech center
yassine lamima3 years ago on Google
Eunhee Kim2 years ago on GoogleFriendly staff, great food choices, and nicely located.
Dear Mr. Hee Kim,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Yasmine Douifir
Guest Experience Manager
Floxy Nwa2 years ago on Google
brennig jones4 years ago on Google
Yousra ABROUD10 months ago on GoogleDear Yousra,
It was a pleasure to receive this great review.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to the pleasure of welcoming you back.
Many thanks again,
Maha Abdelfettah, Guest Experience Manager
Fhhcg Ghhhga week ago on GoogleDear Fhhcg,
Thank you very much for your kind feedback.
Karima Laassibi, Guest Experience
Mazzel Mohamed2 years ago on GoogleDear Mr. Mazzel,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
I am truly happy to know that I have personally managed to exceed your expectations in regards to hospitality.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Yasmine Douifir
Guest Experience Manager
Harsh Koppula4 years ago on Google
Rachel Austin2 years ago on Google
Monsif Belghemi4 years ago on GoogleHighly recommended
Rodrigo Mourão4 years ago on Google
Luis Williams4 years ago on Google
Izzaoia Aziz4 years ago on Google
26 Motard3 years ago on GoogleBig thanks to the reception for their efforts.
Simon Tutton3 years ago on Google
Said Bachki3 years ago on GoogleHighly recommended
Najib Skkali2 weeks ago on GoogleDear Najib,
We look forward to welcoming you back for another memorable experience.
Best wishes.
Guest Experience, Direction Générale
commie chu (Commiechu)4 years ago on Google
John Counsell3 years ago on Google
Tobias Kleehammer4 years ago on Google
Bryan Bahizia month ago on GoogleDear Bryan,
Thank you very much for your kind feedback.
We are delighted to know you made the most of your time with us.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Rani Kecha week ago on Google(Translated by Google) Dear Mrs. Rani,
First of all, we would like to thank you for choosing our establishment for your visit to Marrakech and for your recommendation to the travel community.
We hope to have the pleasure of welcoming you again soon.
Cordially.
Karima Laassibi, Guest Experience
(Original)
Chère Mme. Rani,
En premier lieu nous souhaitons vous remercier pour avoir choisi notre établissement pour votre visite à Marrakech et pour votre recommandation auprès de la communauté de voyageurs.
Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.
Cordialement.
Karima Laassibi, Guest Experience
Ali El akkada year ago on GoogleDear Mr. El Akkad,
We would like to thank you for the praising review you shared following your recent visit to our Barcelo Palmeraie hotel and are delighted to read that we were able to match your expectations.
Yasmine Douifir
Guest Experience Manager
Walid Chraibi6 years ago on Google
Malika El adnani2 months ago on GoogleDear MS. Malika,
Thank you for your positive feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back on a future occasion.
Best regards,
Maha Abdelfettah, Guest Experience Manager
Murat Kilic8 months ago on Google- breakfast
Dear Murat,
Thank you for sharing your opinion of your stay with us.
We're glad you had a good stay, overall.
We feel that we provide a good selection of quality dishes at our breakfast buffet to satisfy a variety of tastes, however, we are always trying to improve the variety and quality of food items that we offer so we would welcome any suggestions on your next trip.
We hope to welcome you again in the future.
Best regards,
Maha Abdelfettah, Guest Experience Manager
Maryline Moulin2 weeks ago on GoogleDear Maryline,
Thank you for your positive feedback.
We look forward to welcoming you back on a future occasion.
Best regards.
Guest Experience, Direction Générale
Elisabeth Pratt4 weeks ago on GoogleDear Elisabeth,
Thank you for your positive feedback.
Maha Abdelfettah, Guest Experience Manager
ORIFLAME Rahma Igueder3 years ago on Google(Translated by Google) Dear host,
First of all, we would like to thank you for your complimentary review of your recent stay at our Barceló Palmeraie hotel and we are delighted to read that we have met your expectations. Thank you again for choosing our hotel for your vacation and we hope to welcome you again and have the opportunity to exceed your expectations at a future occasion.
Khalid ISSIG
General manager
(Original)
Cher hôte ,
Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre hôtel Barceló Palmeraie et sommes ravis de lire que nous avons su satisfaire vos attentes. Encore merci pour avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d'excéder vos attentes lors d'une prochaine occasion.
Khalid ISSIG
Directeur Général
zineb belmejdoub3 years ago on Google
Hamid Tariqi4 years ago on Google
Yassine Bouhmad4 years ago on Google
Driss Benjelloun3 months ago on GoogleDear Driss,
Thank you very much for your kind feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
James Michelon4 weeks ago on Google(Translated by Google) Dear James,
We hope to have the pleasure of welcoming you again soon.
Cordially.
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher James,
Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.
Cordialement.
Maha Abdelfettah, Guest Experience Manager
Sarah Churchman3 years ago on GoogleDear Mrs Churchman,
We sincerely appreciate the time you spent to share your comments following your visit to our Barceló hotel, our guest's feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. We lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.
Khalid ISSIG
General Manager
Sal C4 years ago on Google
Bart Crols3 years ago on Google
Ofure Ukpebor5 years ago on Google
Brahim Brahim5 months ago on GoogleDear Brahim Brahim,
Thank you very much for your kind feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Mcm Events5 months ago on GoogleDear Mcm,
Thank you very much for your kind feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
Maha Abdelfettah, Guest Experience Manager
Ibrahim Ayoub3 years ago on Google
Takunda Chingonzoh4 years ago on Google
Dona Raz3 years ago on Google
Monica Molloy3 years ago on Google
Moncef Aabdouss - منصف عبدوس3 years ago on Google
IRochdi Mahouachi4 years ago on Google
A Z2 years ago on GoogleDear Mr. Zaman,
Thank you for reviewing your recent stay in our Barceló Palmeraie. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.
Yasmine Douifir
Guest Experience Manager
Wei Jin Lee3 years ago on Google
Fredrik Wadstein5 years ago on Google
Abdssamad Ftich3 years ago on GoogleDear Mr Ftich,
We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Palmeraie hotel with us . Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Khalid ISSIG
General Manager
hi2 years ago on GoogleDear Mr Kemp,
Thank you for reviewing your recent stay in our Barceló Palmeraie.
It is wonderful to hear we were able to make your stay enjoyable from the moment you arrived until the moment you departed.
Yasmin Douifir
Guest Experience Manager
tesha hepponstall4 years ago on Google
Agathe Overney3 years ago on GoogleDear Guest,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie . We are thrilled that you have enjoyed your stay among us. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
khalid ISSIG
General Manager
Adetutu Adeniyi4 years ago on Google
Soka Kontisaa week ago on Google(Translated by Google) Dear guest,
We are delighted to read that you had a great stay with us. We hope to have the pleasure of welcoming you again in the near future.
Khalid ISSIG
General director
(Original)
Cher hôte,
Nous sommes ravis de lire que vous avez passé un très bon séjour Parmi nous . Nous souhaitons avoir le plaisir de vous accueillir à nouveau dans un futur proche .
Khalid ISSIG
Directeur Général
Adil Benaim5 months ago on Google(Translated by Google) Dear Adil,
We greatly appreciate the time you have taken to share your recent experience at our Barceló Palmeraie and thank you for your kind recommendation.
It is a real pleasure to discover that you had an excellent stay with us.
Thank you again for choosing our hotel for your vacation and we hope to welcome you back and have the opportunity to exceed your expectations on a future occasion.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Adil,
Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Palmeraie et vous remercions pour votre aimable recommandation.
C'est un vrai plaisir de découvrir que vous avez passé un excellent séjour parmi nous.
Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Firas EL HAIBI4 years ago on Google
zizo Lcoh5 years ago on Google
PNEU MAROCa year ago on GoogleDear Guest,
Thank you for the time you spent to share your feedback on your recent stay at our Barceló Palmeraie.
Once more we thank you for sharing your experience with us and look forward to serving you again soon.
Yasmine Douifir
Guest Experience Manager
Fran3 years ago on Google
Haleemah Galadima3 years ago on Google
MOHAMED BAKIZ8 months ago on GoogleDear Mohamed,
Thank you very much for your kind feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Safaa Sebti8 months ago on GoogleDear Safaa,
Thank you very much for your kind feedback.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back for another memorable experience.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Singh Patel3 years ago on Google
Coursier Marrakech Deliverya year ago on GoogleDear Guest,
We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.
Yasmine Douifir
Guest Experience Manager
Michelle Johnson4 years ago on Google
Jihane Settaf10 months ago on GoogleDear Jihane,
Thank you for positively reviewing your stay.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back on a future occasion.
Best regards,
Maha Abdelfettah, Guest Experience Manager
Ahlam Ounsy11 months ago on Google
Med Amine Ibjaoun2 years ago on Google
Mohamed Ismail Nciria year ago on Google(Translated by Google) Dear Mr Nciri,
We are sincerely disappointed to read your experience during your stay with us and although we are aware that an apology will not change your feelings, we send them to you with all sincerity.
We would like to have more details about your stay and especially about your disappointment in order to detect areas for improvement. Please contact us at palmeraie.gem@barcelo.com
We sincerely hope that you will give us another opportunity to show you the real level of our services and our interest in serving you flawlessly in the near future.
Yasmine Douifir
Guest Experience Manager
(Original)
Cher Monsieur Nciri,
Nous sommes sincèrement déçus de lire votre expérience pendant votre séjour parmi nous et bien que nous soyons conscients que des excuses ne changeront pas votre ressenti, nous vous les faisons parvenir avec toute sincérité.
Nous aimerions bien avoir plus de détails par rapport à votre séjour et surtout par rapport à votre déception afin détecter les points à améliorer. Nous vous prions de nous contacter sur palmeraie.gem@barcelo.com
Nous espérons sincèrement que vous nous donnerez une ultérieure opportunité de vous démontrer le réel niveau de nos prestations et notre intérêt à vous servir de façon irréprochable dans un futur proche.
Yasmine Douifir
Guest Experience Manager
Marie Currya year ago on Google(Translated by Google) Valued customer,
Thank you for your comment following your stay with us.
It is a great satisfaction to know that you thoroughly enjoyed your stay. A big thank you again for mentioning our strengths.
I hope to have the honor of welcoming you back to the hotel,
Yours,
Maha Abdelfettah
Guest Experience Manager
(Original)
Cher Client,
Je vous remercie de votre commentaire suite à votre séjour parmi nous.
C’est une très belle satisfaction de savoir que vous avez apprécié en tous points votre séjour. Un grand merci encore de mentionner nos atouts.
J’espère avoir l’honneur de vous recevoir à nouveau au sein de l’hôtel,
Bien à vous,
Maha Abdelfettah
Guest Experience Manager
Rose Funja5 years ago on Google
Aalam Ibrahim3 years ago on Google
Mehdi Bri11 months ago on GoogleDear Mehdi,
Thank you for your kind feedback about your recent visit.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We look forward to welcoming you back on a future occasion.
Best wishes,
Maha Abdelfettah, Guest Experience Manager
Navita S3 years ago on GoogleDear Mrs. Navita,
We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.
Yasmine Douifir
Guest Experience Manager
Wissam Ghammad4 years ago on Google
TAYKIT IZZI4 years ago on Google
Yacine Achia year ago on GoogleDear Mr Yacine,
We would like to thank you for the praising review you shared following your recent visit to our XXX hotel and are delighted to read that we were able to match your expectations.
Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.
Yasmine Douifir
Guest Experience Manager
Issam Zahi3 years ago on Google
Laila AITBABA10 months ago on GoogleDear Laila,
Thanks for sharing the experience of your enjoyable stay.
We appreciate that you chose to stay with us and are glad to know your experience was memorable.
We hope to see you again soon,
Kind regards,
Maha Abdelfettah, Guest Experience Manager
Joan Oluchi4 years ago on Google
Ismaila Dione2 years ago on Google
Monsife Belghemi3 years ago on Google(Translated by Google) Dear Mr. Belghemi,
We would like to thank you for posting this review of your recent stay at our Barceló Palmeraie hotel. We are happy to read that you have fully enjoyed your vacation.
Again thank you for your wonderful appreciation, we hope to have the pleasure of welcoming you again in the near future.
Khalid ISSIG
General manager
(Original)
Cher Monsieur Belghemi,
Nous tenons à vous remercier pour avoir publié cette appréciation sur votre récent séjour au sein de notre hôtel Barceló Palmeraie . Nous sommes heureux de lire que vous avez pleinement profité de vos vacances.
Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche.
Khalid ISSIG
Directeur Général
Hassan Ifquirane3 years ago on GoogleDear Mr. Ifquirane,
We would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations.
Yasmine Douifir
Guest Experience Manager
Malak Bouzbouz2 years ago on Google
dali isra2 years ago on Google(Translated by Google) Dear Madam Dali,
We would like to thank you for your wonderful appreciation following your visit to our hotel Barceló Palmeraie and are delighted to read that we have been able to meet your expectations on this occasion.
Yasmine Douifir
Guest Experience Manager
(Original)
Chère Madame Dali,
Nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hotel Barceló Palmeraie et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion.
Yasmine Douifir
Guest Experience Manager
Anthony Marian2 years ago on Google(Translated by Google) Dear Mr Marian,
We would like to thank you for your positive review published following your recent stay at our Barceló Palmeraie hotel and are delighted to read that we were able to meet your expectations.
Yasmine Douifir
Guest Experience Manager
(Original)
Cher Monsieur Marian,
Nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre hotel Barceló Palmeraie et sommes ravis de lire que nous avons su satisfaire vos attentes.
Yasmine Douifir
Guest Experience Manager
Tech One3 years ago on Google
omar krimech4 years ago on Google
Alia Khouailida year ago on Google(Translated by Google) Dear Mrs Alia,
Thank you for your review of your stay at our Barceló Palmeraie hotel. It is wonderful to read that we have made your stay special from the moment you arrive until you leave.
Yasmine Douifir
Guest Experience Manager
(Original)
Chère madame Alia,
Merci pour votre appréciation sur votre séjour au sein de notre hôtel Barceló Palmeraie. Il est merveilleux de lire que nous avons su rendre votre séjour spécial depuis votre arrivée jusqu'à votre départ.
Yasmine Douifir
Guest Experience Manager
G Krishnan3 years ago on Google
Soufiane Genjia year ago on Google(Translated by Google) Dear Mr Soufiane,
We would like to thank you for your positive review published following your recent stay at our Barceló Palmeraie hotel and are delighted to read that we were able to meet your expectations.
Yasmine Douifir
Guest Experience Manager
(Original)
Cher Monsieur Soufiane,
Nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre hôtel Barceló Palmeraie et sommes ravis de lire que nous avons su satisfaire vos attentes.
Yasmine Douifir
Guest Experience Manager
Fatiha Agazoumi2 years ago on Google
Amine Echchakri2 years ago on Google
Fati Houmair2 years ago on Google
Loubaba Ismaili2 years ago on Google
Miss ikram2 years ago on Google
yassine bouhali3 years ago on Google
cami fifi2 years ago on Google
Karima Bennani2 years ago on Google
Mohamed Ibkhallen2 years ago on Google
Ecole Rayan2 years ago on Google
akhyad ayoub2 years ago on Google
loli Ben2 years ago on Google
Mohcine Hilali2 years ago on Google
wiam ait2 years ago on Google
Bouchefra Ouafaa2 years ago on Google
لالة مولاتي2 years ago on Google
asma soubai2 years ago on Google
Mhamed Alouiz2 years ago on Google
Chafya Sarah2 years ago on Google
mariam harafi2 years ago on Google
Sofia israe2 years ago on Google
Naima Smimen2 years ago on Google
Elalaoui Khaoula2 years ago on Google
mohamed bekani2 years ago on Google
Yousra Choukhmani2 years ago on Google
ibtissam essaadi2 years ago on Google
Fadoua EL-OUAFI2 years ago on Google
Space Water4 years ago on Google
Ayoub Rachid3 years ago on Google(Translated by Google) Dear Mr Rachid,
Thank you for your review of your stay at our Barceló Palmeraie hotel. It is wonderful to read that we were able to make your stay special from your arrival until your departure. We are delighted to read that you fully enjoyed your stay with us. Thank you for choosing our hotel for your visit to Marrakech. We hope to have the pleasure of welcoming you again in the near future.
Khalid ISSIG
General director
(Original)
Cher Monsieur Rachid,
Merci pour votre appréciation sur votre séjour au sein de notre hôtel Barceló Palmeraie Il est merveilleux de lire que nous avons su rendre votre séjour spécial depuis votre arrivée jusqu'à votre départ. Nous sommes ravis de lire que vous avez pleinement profité de votre séjour parmi nous. Merci pour avoir choisi notre hôtel pour votre visite à Marrakech. Nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche.
Khalid ISSIG
Directeur Général
ADAM NAJMEDDINE (STTN)6 years ago on Google
Ikram Hamarras3 years ago on GoogleDear Mrs Hamarras,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
Khalid ISSIG
General Manager
Sara Lalaoui2 years ago on Google
Mohamed Abdellatif3 years ago on Google(Translated by Google) Dear Mr. Abdellatif,
We would like to thank you for your wonderful appreciation following your visit to our hotel Barceló Palmeraie and are delighted to read that we have been able to meet your expectations on this occasion.
Yasmine Douifir
Guest Experience Manager
(Original)
Cher Monsieur Abdellatif,
Nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hotel Barceló Palmeraie et sommes ravis de lire que nous avons su être à la hauteur de vos attentes en cette occasion.
Yasmine Douifir
Guest Experience Manager
Stunt Man3 years ago on Google(Translated by Google) Dear Host,
We would like to thank you for your wonderful appreciation following your visit to our hotel Barceló Palmeraie.
Yasmine Douifir
Guest Experience Manager
(Original)
Cher Hôte,
Nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre hotel Barceló Palmeraie.
Yasmine Douifir
Guest Experience Manager
Saad Moussalli3 years ago on GoogleDear Mr. Moussali,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience.
Yasmine Douifir
Guest Experience Manager
Nigel Mascarenhas3 years ago on Google
Aboulhorma Chaimae3 years ago on Google(Translated by Google) Dear Mrs Aboulhorma,
Thank you for sharing these wonderful reviews on Google, we are delighted to know that you have thoroughly enjoyed your stay with us. Thank you again for your wonderful review, we hope to have the pleasure of welcoming you again in the near future.
Khalid ISSIG
General director
(Original)
Chère Madame Aboulhorma,
Merci pour avoir partagé ces merveilleux commentaires sur Google, nous sommes ravis de savoir que vous avez pleinement profité de votre séjour parmi nous. Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche.
Khalid ISSIG
Directeur Général
Jalal Mhammed Sebbata3 years ago on Google
Viki Gibbons3 years ago on Google
Sheik Abdulla Mohamed Ali4 years ago on Google
simomecsimo3 years ago on Google
Oriflame Oussi3 years ago on Google(Translated by Google) Dear host,
We thank you for sharing your thoughts on your recent stay with us, our main goal being to ensure that we deliver memorable experiences to our customers. Again thank you for your kind appreciation of our hotel, we hope to see you soon again among us.
Khalid ISSIG
General manager
(Original)
Cher hôte ,
Nous vous remercions pour avoir partagé votre opinion sur votre récent séjour parmi nous, notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients. Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.
Khalid ISSIG
Directeur Général
Hajar Sidi Ammi3 years ago on Google(Translated by Google) dear host,
First of all we would like to thank you for your complimentary comment published following your recent stay at our Barceló Palmeraie hotel. Again thank you for your kind appreciation of our hotel, we hope to see you soon again among us.
Khalid ISSIG
General manager
(Original)
cher hôte,
Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre hôtel Barceló Palmeraie . Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.
Khalid ISSIG
Directeur Général
Bouchra EL HILALI3 years ago on Google(Translated by Google) Dear Mrs. El Hilali,
First of all we would like to thank you for your comment published following your recent stay at our Barceló Palmeraie hotel. We hope to welcome you again and to have the opportunity to exceed your expectations at a future occasion.
Khalid ISSIG
General manager
(Original)
Chère Madame El hilali,
Tout d'abord nous tenons à vous remercier pour votre commentaire publié suite à votre récent séjour auprès de notre hôtel Barceló Palmeraie . Nous espérons vous accueillir à nouveau et d'avoir l'opportunité d'excéder vos attentes lors d'une prochaine occasion.
Khalid ISSIG
Directeur Général
Yassine Chagdali3 years ago on Google(Translated by Google) Dear Mr. Chagdali,
Thank you for your appreciation for your stay at our Barceló Palmeraie hotel. It is wonderful to read that we have made your stay special from arrival to departure. Again thank you for your wonderful appreciation, we hope to have the pleasure of welcoming you again in the near future.
Khalid ISSIG
General manager
(Original)
Cher Monsieur Chagdali ,
Merci pour votre appréciation sur votre séjour au sein de notre hôtel Barceló Palmeraie. Il est merveilleux de lire que nous avons su rendre votre séjour spécial depuis votre arrivée jusqu'à votre départ. Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche.
Khalid ISSIG
Directeur Général
Hassan Aityaaza3 years ago on GoogleDear Mr Aityaaza,
we are glad to read that you found our hotel amazing . Thank you again for making us your choice hotel , we look forward to serving you again in the near future.
khalid ISSIG
Directeur Général
Theresa Duffin4 years ago on Google
souad boufrakech3 years ago on Google
tamira elhiba3 years ago on Google(Translated by Google) Dear host,
First of all, we would like to thank you for your complimentary review of your recent stay at our Barceló Palmeraie hotel and we are delighted to read that we have met your expectations. Thank you again for your kind appreciation, it was a pleasure to have you here and we hope to have the opportunity to welcome you again soon.
Khalid ISSIG
General manager
(Original)
Cher hôte,
Tout d'abord nous tenons à vous remercier pour votre commentaire élogieux publié suite à votre récent séjour auprès de notre hôtel Barceló Palmeraie et sommes ravis de lire que nous avons su satisfaire vos attentes. Merci encore pour votre généreuse appréciation, ce fut un plaisir de vous avoir parmi nous et nous espérons avoir l'opportunité de vous accueillir à nouveau prochainement.
Khalid ISSIG
Directeur Général
Abdellah KADDOURI4 years ago on Google
amine qorchi3 years ago on GoogleDear Mr Qorchi ,
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
Khalid ISSIG
Genral Manager
Richard A3 years ago on GoogleDear Mr. Richard,
We would like to thank you for your preference in selecting our Barceló Palmeraie hotel for your holidays in Marrakech, as well as for taking the time to tell us about your recent experience among us.
Yasmine Douifir
Guest Experience Manager
Alex Johnson5 years ago on Google
alae lam3 years ago on Google(Translated by Google) Dear host,
We thank you for sharing your thoughts on your recent stay with us, our main goal being to ensure that we deliver memorable experiences to our customers. Again thank you for your kind appreciation of our hotel, we hope to see you soon again among us.
Khalid ISSIG
General manager
(Original)
Cher hôte ,
Nous vous remercions pour avoir partagé votre opinion sur votre récent séjour parmi nous, notre objectif principal étant de garantir que nous offrons de mémorables expériences à nos clients. Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.
Khalid ISSIG
Directeur Général
Lilian Hamon3 years ago on Google(Translated by Google) Dear Mrs. Hamon,
It is always a great pleasure for us to read that our guests are returning home with such fond memories of their holidays and we would like to thank you for the time you have spent to post your opinion. Thanks again for your kind appreciation of our hotel, we hope to have the pleasure of serving you again in the near future.
Khalid ISSIG
General manager
(Original)
Chère Madame Hamon,
C'est toujours un grand plaisir pour nous de lire que nos clients rentrent chez eux avec de si bons souvenirs de leurs vacances et nous tenons à vous remercier pour le temps que vous avez consacré à Publié votre avis . Merci encore pour votre aimable appréciation sur notre hôtel, nous espérons avoir le plaisir de vous servir à nouveau dans un futur proche.
Khalid ISSIG
Directeur Général
محمد عمارة Mohamed Amarra3 years ago on Google
Aicha Ait Ifraden3 years ago on GoogleDear Mrs Ait Ifraden,
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.
Thank you again for this heartwarming review of your stay with us, we look forward to your next visit.
Khalid ISSIG
General Manager
Gil Aty7 years ago on Google
MO LAH5 years ago on Google
VS Sidhu4 years ago on Google
ZackAREA Boumliha3 years ago on Google
Davi Borges3 years ago on Google
Gloria Tei-Thompson3 years ago on Google
Armel Kévin KOFFI6 years ago on Google
Mohamed GHAIT3 years ago on GoogleDear Mr. Ghait,
Thank you for reviewing your recent stay in our Barceló Palmeraie. It is wonderful to hear we were able to make your stay special.
Yasmine Douifir
Guest Experience Manager
Richard Taylor3 years ago on GoogleDear Mr. Taylor,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
Khalid ISSIG
General Manager
philemon namasaka5 years ago on Google
Simohamed Lamghari El kossori3 years ago on GoogleDear Mr. Lamghari,
Thank you very much for sharing this great review of your recent stay at Barceló Palmeraie. We are thrilled that you have enjoyed your stay.
Yasmine Douifir
Guest Experience Manager
Joyce Lima4 years ago on Google
Liwia Dylag5 years ago on Google
Olatayo Bakare5 years ago on Google
Mohamed “Xenoo01” Nahhal3 years ago on Google
khadija doubaj4 years ago on Google
Sam Kelly5 years ago on Google
Khaled Benabid3 years ago on Google
Saida El atrach3 years ago on Google
David Laup4 years ago on Google
Ghaliln Hagklina week ago on GoogleThe room service is good and the food as well.
Dear Ghaliln,
Thank you very much for your kind feedback.
We look forward to welcoming you back for another memorable experience.
Best wishes.
Karima Laassibi, Guest Experience
Amine Et taik2 months ago on GoogleI highly recommend it especially to families. …
I highly recommend it especially to families.
Reception Mr. Amine very helpful.
I would have given 5 stars if not for cleaning, the floor is always dirty except on the first day.
At the restaurant the food is very good but we have noticed some preferences in the services.
(Original)
Struttura molto carina, ci vengo quasi tutti gli anni. Adatto alle famiglie.
Lo consiglio molto sopratutto alle famiglie.
Reception il signor. Amine molto disponibile.
Avrei dato 5 stelle se non per le pulizie, il pavimento è sempre sporco, tranne il primo giorno.
Al ristorante si mangia molto bene ma abbiamo notato delle preferenze nei servizi.
(Translated by Google) Dear Mr Amine,
Thank you for letting us know your opinion.
As for the cleanliness of your room, we offer our sincere apologies as it appears that our quality standards have not been met on this occasion. We inform you that a meeting has been organized with the department responsible for the service, in which your review was taken as an example. In this way we want to ensure that this kind of situation does not occur again in the future. We thank you for keeping us informed.
We are very happy to read that you have been able to appreciate the beauty of our rooms, which have been designed and furnished to ensure unforgettable stays in our hotel.
We thank you for pointing out the kindness of our staff. Their genuine courtesy is one of our best assets. We will congratulate them for contributing to your well-being during your holidays with us.
We invite you to come back to our structure, we will certainly be able to offer a stay more in line with your expectations and up to our possibilities.
We send you our cordial greetings.
Maha Abdelfettah, Guest Experience Manager
(Original)
Gentile Mr Amine,
Grazie per averci fatto conoscere la sua opinione.
Per quanto riguarda la pulizia della sua stanza, le porgiamo le nostre scuse più sincere perché sembra che i nostri standard qualitativi non siano stati rispettati in questa occasione. La informiamo che è stata organizzata una riunione con il dipartimento responsabile del servizio, nella quale è stata presa come esempio proprio la sua recensione. In questo modo vogliamo garantire che questo genere di situazioni non si verifichi più nel futuro. La ringraziamo per averci tenuti informati.
Siamo molto felici di leggere che abbia potuto apprezzare la bellezza delle nostre stanze, le quali sono state pensate e arredate in modo da garantire indimenticabili soggiorni nel nostro hotel.
La ringraziamo per aver sottolineato la gentilezza del nostro personale. La loro autentica cortesia è una delle nostre migliori risorse. Faremo loro i nostri complimenti per aver contributo al suo benessere durante le sue vacanze da noi.
La invitiamo a tornare nella nostra struttura, saremo sicuramente in grado di offrire un soggiorno più in linea con le sue aspettative e all'altezza delle nostre possibilità.
Le porgiamo i nostri cordiali saluti.
Maha Abdelfettah, Guest Experience Manager
Annabelle Gentil3 weeks ago on GoogleOn the other hand, do not be fooled by the excursion seller (everything can be found elsewhere for 50% less)
(Original)
Hôtel très agréable et très propre et très beau. Le cadre est magnifique. On y mange très bien et l’équipe est super et très agréable que ce soit au niveau de la restauration, de l’accueil ou de l’animation.
Par contre ne vous laissez pas avoir par le vendeur d’excursion (tout est trouvable ailleurs pour 50% moins cher)
(Translated by Google) Dear Annabelle,
We greatly appreciate the time you have taken to share your appreciation of your recent stay at our Barceló Palmeraie hotel. We strive to exceed our customers' expectations and your feedback will help us in this process.
Looking forward to seeing you again soon for a new experience with us.
Cordially.
GENERAL DIRECTION.
(Original)
Chère Annabelle,
Nous apprécions énormément le temps que vous avez consacré à partager votre appréciation sur votre récent séjour au sein de notre hôtel Barceló Palmeraie. Nous nous efforçons de dépasser les attentes de nos clients et vos commentaires nous aideront dans cette démarche.
Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous.
Cordialement.
DIRECTION GÉNÉRAL.
Anass khafif2 months ago on GoogleThe attentive staff, the food is exquisite.
Everything was great. …
The attentive staff, the food is exquisite.
Everything was great.
SMALL DOWN: the gym is very small, the equipment is not functional (all the machines are out of order) … I hope the hotel will repair them.
(Original)
Un hôtel sublime. Allez y les yeux fermées.
Le personnel aux petits soins, la nourriture est exquise.
Tout était génial.
PETIT BÉMOL : la salle de sport est très petite, les équipements ne sont pas fonctionnels (toutes les machines sont hors d’usage) … j’espère que l’hôtel procédera à leur réparation.
(Translated by Google) Dear Host,
We would like to thank you for the time you have taken to share your comments on your recent stay at our Barceló Palmeraie hotel. Your appreciation will help us maintain and improve the quality of the services we offer to our customers.
We are sorry that the size of the gym did not suit you. This remains appreciated by our guests to refresh themselves.
However, we are happy that you enjoyed your stay.
Thank you again for your kind appreciation of our hotel, we hope to have you again soon among us.
Cordially
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Hôte,
Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hôtel Barceló Palmeraie. Votre appréciation nous aidera à maintenir et améliorer la qualité des services que nous proposons à notre clientèle.
Nous sommes navrés que la taille de la salle de sport ne vous ait pas convenu. Cela reste apprécié de nos hôtes pour se rafraîchir.
Nous sommes heureux cependant que vous ayez apprécié votre séjour.
Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.
Cordialement
Maha Abdelfettah, Guest Experience Manager
Aron hassine4 months ago on Google(Original)
Le voiturier qui s’occupait de ranger mes affaires dans la voiture à oublier (ou bien voler) une paire de chaussure de valeur. Il est très difficile d’avoir quelqu’un au téléphone et lorsque enfin on me répond, on me dit qu’on va me rappeler mais sans suites, le service est médiocre et je compte porter plainte pour vol !
(Translated by Google) hello mr aron can we have the date of your stay and the name with which the reservation was made
Thanks
Palmeraie.gem@barcelo.com
(Original)
Bonjour mr aron peut on avoir la date de votre séjour et le nom avec lequel la réservation a ete faites
Merci
Palmeraie.gem@barcelo.com
Sifaw Almo2 weeks ago on GoogleA top vacation, the place, the room, the cleanliness everything is there!
The staff is very nice, smiling and adorable.. …
A top vacation, the place, the room, the cleanliness everything is there!
The staff is very nice, smiling and adorable..
An exceptional welcome and a quality service..
The restaurant is top, varied and the food very good bravo 👏🏻
“Thank you Brahim, very nice”
(Original)
Super hôtel.
Des vacances au top, le lieu, la chambre, la propreté tout y est!
Le personnel est très gentil, souriant et adorable..
Un accueil exceptionnel et un service de qualité..
Le restaurant est top, varié et la nourriture très bonne bravo 👏🏻
“ Merci Brahim, très gentil ”
(Translated by Google) Dear Almo,
We greatly appreciate the time you have taken to share your recent experience at our Barceló Palmeraie and thank you for your kind recommendation.
Cordially.
Guest Experience, General Management
(Original)
Cher Almo,
Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Palmeraie et vous remercions pour votre aimable recommandation.
Cordialement.
Guest Experience, Direction Générale
Khadija Charon4 months ago on GoogleSmall staff flat at the very cold bar especially the manager, it felt like we were talking to ourselves!!
The most free shuttle to the city center, very kind and caring driver and I would like to thank him warmly for his work!!
All the same I recommend this hotel, we had a very good stay and can't wait to come back!!☺️
(Original)
Excellent hôtel, dès l’arrivée nous constatons un accueil chaleureux, personnel de qualité, à l’écoute m, une bienveillance remarquable, je tiens à remercier à la réception toute l’équipe et surtout Hayat, j’étais aussi ravis de leur attention pour la fête des mères❤️, le personnel du restaurant est au top!! Buffet varier tous les jours avec des plats délicieux !😋, propreté des chambres impeccables👌,
Petit bémol personnel au bar très froid surtout la responsable, on avait l’impression de parler tout seul!!
Le plus navette gratuité vers le centre ville, chauffeur très aimable bienveillant et je tiens à le remercier chaleureusement pour son travail!!
Tout de même je recommande cet hôtel, on a passé un très bon séjour et hâte d’y revenir!!☺️
(Translated by Google) Dear Khadija,
First of all, thank you for the advice following your recent stay with us. We are continually seeking to improve our services and your feedback is essential in this regard.
We are delighted that you had a pleasant stay in our establishment.
We have taken note of your comment and thank you for it.
Thank you for your positive feedback regarding the service and cleanliness of our hotel.
Looking forward to seeing you again soon for a new experience with us.
Good for you,
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère Khadija,
Merci avant tout pour les conseils suite à votre récent séjour parmi nous. Nous recherchons continuellement l'amélioration de nos services et vos commentaires sont essentiels à ce propos.
Nous nous réjouissons que vous ayez passé un agréable séjour dans notre établissement.
Nous avons pris note de votre remarque et vous en remercions.
Merci pour vos retours positifs concernant le service et la propreté de notre hôtel.
Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous.
Bien à vous,
Maha Abdelfettah, Guest Experience Manager
Lalamimi Bou3 weeks ago on GoogleI appreciated this hotel for its decoration, the CALM, its green spaces, its catering (especially the desserts a delight), the cleanliness, the quality of the …
I appreciated this hotel for its decoration, the CALM, its green spaces, its catering (especially the desserts a delight), the cleanliness, the quality of the towels (thick and soft), the layout of the room, the sheets and the duvet. the kindness of the young ladies at the reception of the cleaning ladies, the waiters, the driver of the electric cart, and Souhail, a manager who made us feel welcome.
However, I must raise the fact that on arrival we were made to wait more than 1 hour to be granted the room, a room which had a problem with a strong foul smell of sewage, which we subsequently changed, and the receptionist made me pay the double tax fee (already settled at the travel agency). on the other hand, the mattress was quite soft which did not suit me but my mother appreciated it. the box spring had a few broken slats. and there was a little delay in cleaning the room. As for the catering, the dishes were neat and varied at the different meals, the only thing that displeased me were the soups which were cold at breakfast. there is no entertainment, except on Saturday evening a group of guitarists who gave us a pleasant acoustic show. and concerning the swimming pool its floor was slippery.
(Original)
Séjour du 24/09. Chambre 132, changée par la suite.
J'ai apprécié cet hôtel pour sa décoration, le CALME, ses espaces verts, sa restauration (surtout les desserts un régal), la propreté, la qualité des serviettes (épaisses et douces ), l'agencement de la chambre, les draps et la couette. la gentillesse des jeunes demoiselles à la réception des femmes de ménage, des serveurs, du chauffeur de la voiturette électrique, et de Souhail un responsable qui nous a bien accueillies.
Toutefois je dois soulever le fait qu'à l'arrivée on nous a fait attendre plus d'1 heure pour nous octroyer la chambre, chambre qui avait un problème de forte odeur nauséabonde d'égouts, qu'on a changé par la suite, et le réceptionniste m'a fait payer les frais de taxe en double (déjà réglés à l'agence de voyage). d'autre part, le matelas était assez mou ce qui ne me convenait pas mais ma mère l'a apprécié. le sommier avait quelques lattes cassées. et il y avait un peu de retard pour faire la chambre. Pour ce qui est de la restauration, les plats étaient soignés et variés aux différents repas, la seule chose qui m'a déplu ce sont les soupes qui étaient froides au petit déjeuner. il n'y a pas d'animation, à part le samedi soir un groupe de guitaristes qui nous ont fait un agréable spectacle acoustique. et concernant la piscine son sol était glissant.
(Translated by Google) Dear Host,
We would like to thank you for the time you have taken to share your comments on your recent stay at our Barceló Palmeraie hotel. Your appreciation will help us maintain and improve the quality of the services we offer to our customers.
Cordially.
Executive management
(Original)
Cher Hôte,
Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hôtel Barceló Palmeraie. Votre appréciation nous aidera à maintenir et améliorer la qualité des services que nous proposons à notre clientèle.
Cordialement.
Direction Générale
Youss You2 months ago on Google(Original)
J'ai fait une réservation en ligne arrivé à l'accueil je tombe sur un monsieur tes désagréable ni bonjour ni rien ma femme lui parlait et lui téléphonait sans gêne de plus fait des remarques dérangent devant les autres clients de l'hôtel aucun professionnalisme et très désagréable je ne suis pas resté à l'hôtel car mon première impression on été négative à cause de ce monsieur arrivé le 25/08 à minuit. Si le monsieur est fatiguée qu'il change de travail
(Translated by Google) Dear Mr. Youss,
Although we are sincerely sorry to read your disappointment, We have taken good note of your remarks and are sorry to learn that the reception was not up to par. Hospitality is a key value of our establishment. We will not fail to redo the point with our team.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher M.Youss,
Bien que nous soyons sincèrement désolés de lire votre déception, Nous avons pris bonne note de vos remarques et sommes désolés d'apprendre que l'accueil n'a pas été à la hauteur, L'hospitalité est une valeur primordiale de notre établissement. Nous ne manquerons pas de refaire le point avec notre équipe.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Goutherot Anais4 months ago on GoogleWhether it's the food, the friendliness of the staff,
The cleanliness of the hotel the availability of staff the rooms. All is …
Whether it's the food, the friendliness of the staff,
The cleanliness of the hotel the availability of staff the rooms. All is
Perfect I would only come back here when I was in Marrakech!
I'm leaving on Saturday hoping that this service will remain the same over time.
Thanks
(Original)
La cinquième fois que je viens tout est merveilleux !
Que ça soit la nourriture ,la gentillesse du personnel ,
La propreté de l’hôtel la disponibilité du personnel les chambres . Tout est
Parfait je reviendrais uniquement ici quand je serais à Marrakech !
Je repars samedi en espérant que ce service reste le même au fur et à mesure du temps .
Merci
(Translated by Google) Dear Anais,
Thank you for your excellent review of your stay at our Barceló Palmeraie. The satisfaction of our guests is our main objective and nothing is more gratifying than to read that we have been able to live up to it.
We are delighted that you had a pleasant time with us and particularly appreciated the professionalism and kindness of our team to whom we pass on your compliment.
Your satisfaction is our greatest reward.
Thank you again for your wonderful review, we hope to have the pleasure of welcoming you again in the near future.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère Anais,
Merci pour votre excellente appréciation sur votre séjour auprès de notre Barceló Palmeraie. La satisfaction de nos hôtes est notre objectif principal et rien n'est plus gratifiant que de lire que nous avons su être à la hauteur.
Nous sommes ravis que vous ayez passé un agréable moment parmi nous et particulièrement apprécié le professionnalisme et la gentillesse de notre équipe à qui nous faisons passer votre compliment.
Votre satisfaction est notre plus belle récompense.
Encore merci pour votre merveilleuse appréciation, nous espérons avoir à nouveau le plaisir de vous accueillir dans un futur proche.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Audrey Balcaen3 weeks ago on GoogleWe had a little treat for my 30th birthday which turned into a nightmare, I'm really disappointed. I would never stay at hotels in this group again. To flee
(Original)
Après un séjour de trois trop long jours voilà mon retours sur une expérience assez désagréable… l’hôtel 5 étoiles filantes ! Après plusieurs voyage environ 3 par ans toujours dans le même type d’hôtel celui ci est au top du classement en dernières place. Les chambres sont sale, la nourriture vraiment bas de gammes ( nous avions tout inclus ), le service à revoir on ne nous dit pas bonjour nous avons l’aire de déranger les personnes qui travail, l’isolation des chambres est catastrophique, la qualité des matériaux a revoir complètement… le point positif très beau jardin assez agréable.
Nous nous sommes fais un petit plaisir pour mes 30 ans qui ses transformé en cauchemar je suis vraiment déçu. Je n’irais plus jamais dans les hôtels de ce groupe. A fuire
(Translated by Google) Dear Audrey,
We are sorry to hear that the reception did not give you complete satisfaction and we offer you our most sincere apologies. A reminder will be sent to the teams about the importance of maintaining the quality of service that usually makes our reputation.
Cordially.
Executive management
(Original)
Chère Audrey,
Nous sommes navrés d’apprendre que l'accueil ne vous a pas donné entière satisfaction et nous vous présentons nos plus sincères excuses. Un rappel sera fait aux équipes quant à l'importance de maintenir la qualité de service qui fait habituellement notre réputation.
cordialement.
Direction Générale
Anthony Guibert4 months ago on GoogleThe facilities are well suited for young children. Pure moments of relaxation …
The facilities are well suited for young children. Pure moments of relaxation thanks to the hamam massage spa establishment. We recommend without hesitation. Thank you again for this stay in the palm grove of Marrakech.
(Original)
Nous avons passé un superbe séjour en famille. L’hôtel est magnifique, le personnel très sympathique et serviable.
Les infrastructures sont bien adaptées pour les enfants en bas âge. De purs moments de détente grâce a l’établissement spa massage hamam. On recommande sans hésitation. Encore merci pour ce séjour dans la palmeraie de Marrakech.
(Translated by Google) Dear Anthony,
We greatly appreciate the time you have taken to share your recent experience at our Barceló Palmeraie and thank you for your kind recommendation.
We are delighted that you enjoyed your stay.
The whole team is proud to receive your compliments on the team and the service offered during your stay.
We hope to have the pleasure of welcoming you again soon.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Anthony,
Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Palmeraie et vous remercions pour votre aimable recommandation.
Nous sommes ravis que vous ayez apprécié votre séjour.
Toute l'équipe est fière de recevoir vos compliments sur l'équipe et le service offert pendant votre séjour.
Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Halima Yassni2 months ago on Google(Original)
J'ai passé un excellent séjour avec ma petite famille !!rien à dire tout est meilleur (services,bouffe,chambre,)et surtout le calme au milieu de la nature. Je recommande.
(Translated by Google) Dear Mr. Halima,
We would like to thank you for sending us such a positive summary of your stay.
We are delighted to read that you enjoyed our cuisine and the setting of our restaurant!
We would be delighted to welcome you again very soon. Good for you,
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère M.Halima,
Nous voulons vous remercier de ce résumé si positif de votre séjour que vous nous avez fait parvenir.
Nous sommes ravis de lire que vous avez apprécié notre cuisine ainsi que le cadre de notre restaurant !
Nous serions ravis de vous recevoir une nouvelle fois très prochainement. Bien à vous,
Maha Abdelfettah, Guest Experience Manager
Or Travel3 months ago on Google(Original)
Un endroit idyllique loin du tumulte de Marrakech environ 20 minutes en taxi de la place. Endroit vraiment magnifique rempli d’olivier et de palmier deux superbe piscine dont une uniquement pour les adultes c’est un vrai cinq étoiles quel bonheur d’y avoir passé deux nuits
(Translated by Google) Dear Gold,
Thank you for choosing our Barceló Palmeraie hotel for this occasion and for your very kind recommendation to the travel community.
It is a pleasure to read that you appreciated the quality of our establishment. Thank you for highlighting our location in an enchanting and relaxing setting. Thank you for your recommendation.
We hope to have the pleasure of welcoming you again soon.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Or,
Merci de votre préférence envers notre hôtel Barceló Palmeraie pour cette occasion et pour votre très aimable recommandation auprès de la communauté de voyageurs.
C'est un plaisir de lire que vous avez apprécié la qualité de notre établissement. Merci de souligner notre localisation dans un cadre enchanteur et reposant. Merci pour votre recommandation.
Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
jerome lenain3 months ago on GoogleThe common areas have a neat design. The rooms are modest in size and well soundproofed, the bedding is a bit firm (for my taste).
The catering is varied and, according to your desires, you can eat Moroccan or international food.
The strong point is undoubtedly the 2 swimming pools.
The first, family, is large and surrounded by deckchairs and Balinese beds, and a paddling pool for small children.
The second, reserved for over 16s, is calm and zen.
The hotel is outside Marrakech. You will need to take a taxi to get to the city center.
Two areas for improvement:
- the fitness room deserves maintenance. Out of three devices, two are down.
- it clearly lacks a self-service coffee machine for breakfast. Too much waiting to be served, and the coffee is not up to par.
In conclusion, a beautiful hotel in which we will return with pleasure.
(Original)
Hôtel a la hauteur de sa gamme. Le personnel est discret et efficace. L'environnement à la fois désertique et verdoyant est entretenu par une équipe de jardiniers qui s'affaire tout au long de la journée.
Les parties communes ont un design soigné. Les chambres sont de taille modeste et bien insonorisées, la literie est un peu ferme (à mon goût).
La restauration est variée et, suivant vos envies, vous pouvez manger marocain ou international.
Le point fort est sans nul doute les 2 piscines.
La première, familiale, est grande et entourée de transats et lits balinais, et d'une pataugeoire pour les petits enfants.
La seconde, réservée au plus de 16 ans, est calme et zen.
L'hôtel se trouve à l'extérieur de Marrakech. Il vous faudra prendre un taxi pour vous rendre au centre ville.
Deux axes d'amélioration :
- la salle de fitness mérite de la maintenance. Sur trois appareils, deux sont en panne.
- il manque clairement une machine à café en libre-service pour le petit déjeuner. Trop d'attente pour être servi, et le café n'est pas au niveau.
En conclusion, un bel hôtel dans lequel on retournera avec plaisir.
(Translated by Google) Dear Host,
We would like to thank you for the time you have taken to share your comments on your recent stay at our Barceló Palmeraie hotel. Your appreciation will help us maintain and improve the quality of the services we offer to our customers.
We have taken good note of your comment on our breakfast and thank you for it.
A follow-up with the team concerned is in progress.
We would also like to point out that our breakfasts offer healthy food, which today has become a way of life and better travel.
We seek to offer our guests a new experience by introducing local, natural, organic, vegetable and seasonal products.
We regret your disappointment with the dimensions of the room we have reserved for you. We wanted to inform you on this occasion that we have different categories of rooms available and all of them are described online. We encourage you for a future occasion to inquire and our agents will be able to offer you a personalized reservation service so that you choose the room category that best suits your wishes and needs.
We regret that you did not find our beds comfortable, because at Barceló we are fully aware that the fundamental function of any hotel is to ensure a comfortable and satisfying sleep for our guests. This is why we pay the greatest attention to the choice of mattresses for the beds.
We are sorry that our location did not suit you completely, but we are delighted that you nevertheless had a very good and peaceful stay and that you appreciated our beautiful environment.
At Barceló, we know that meals are one of the most important moments for the overall experience of our guests. That's why our team of chefs prepares a variety of delicious dishes for each service to satisfy all diets and the most demanding palates. We are therefore delighted to read that we were able to satisfy yours.
We are delighted to know that you have benefited from the personalized treatment from our employees, as this is one of our most important pillars. Your words confirm that we are doing a good job and encourage us to continue our efforts.
We are delighted that you appreciated the moments spent by our swimming pool as well as the daily efforts of our technical team to offer our guests facilities that are always clean and in good condition.
We are really happy to read that you enjoyed the beauty of our resort.
Our goal is to offer attractive and impeccable facilities so that our guests can fully enjoy their holidays with us and keep an excellent memory.
Thank you again for your kind appreciation of our hotel, we hope to have you again soon among us.
Cordially
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Hôte,
Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hôtel Barceló Palmeraie. Votre appréciation nous aidera à maintenir et améliorer la qualité des services que nous proposons à notre clientèle.
Nous avons pris bonne note de votre remarque sur notre petit déjeuner et vous en remercions.
Un suivi auprès de l'équipe concernée est en cours.
Nous tenons par ailleurs à préciser que nos petits-déjeuners proposent une alimentation saine, ce qui, aujourd'hui, est devenu une manière de vivre et de mieux voyager.
Nous cherchons à offrir à nos hôtes une nouvelle expérience en introduisant des produits locaux, naturels, biologiques, végétaux et de saison.
Nous regrettons votre déception concernant les dimensions de la chambre que nous vous avons réservée. Nous souhaitions vous informer à cette occasion que nous avons différentes catégories de chambres disponibles et que toutes sont décrites en ligne. Nous vous encourageons pour une prochaine occasion à vous renseigner et nos agents pourront vous offrir un service de réservation personnalisé afin que vous choisissiez la catégorie de chambre qui s'adapte le mieux à vos souhaits et besoins.
Nous regrettons que vous n'ayez pas trouvé nos lits confortables car, chez Barceló, nous sommes pleinement conscients que la fonction fondamentale de tout hôtel est d'assurer un sommeil confortable et satisfaisant à nos clients. C'est pourquoi nous accordons la plus grande attention au choix des matelas des lits.
Nous sommes désolés que notre emplacement ne vous ait pas totalement convenu mais sommes ravis que vous ayez toutefois passé un très bon séjour au calme et que vous avez apprécié notre bel environnement.
Chez Barceló, nous savons que les repas sont un des moments les plus importants pour l'expérience générale de nos hôtes. C'est pourquoi notre équipe de chefs prépare pour chaque service une variété de délicieux plats afin de satisfaire tous les régimes ainsi que les palais les plus exigeants. Nous sommes donc enchantés de lire que nous avons su satisfaire le vôtre.
Nous nous réjouissons de savoir que vous avez profité du traitement personnalisé de la part de nos employés étant donné que c'est l'un de nos piliers les plus importants. Vos mots confirment que nous faisons du bon travail et nous encouragent à poursuivre nos efforts.
Nous sommes enchantés que vous ayez apprécié les moments passés au bord de notre piscine ainsi que les efforts quotidiens de notre équipe technique pour proposer à nos hôtes des installations toujours propres et en bon état.
Nous sommes vraiment ravis de lire que vous avez apprécié la beauté de notre complexe.
Notre objectif est de proposer d'attrayantes et impeccables installations pour que nos hôtes profitent pleinement de leurs vacances parmi nous et en gardent un excellent souvenir.
Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.
Cordialement
Maha Abdelfettah, Guest Experience Manager
Chloé B4 months ago on GoogleThe situation in the Palmeraie is very good, quiet. The rooms are quite spacious …
The situation in the Palmeraie is very good, quiet. The rooms are quite spacious and pretty. The catering is excellent for a buffet service, a special note for the traditional breakfast, and above all excellent! The staff are attentive.
The hotel is on a human scale, and offers great activities and entertainment. The smell of the gardens is absolutely intoxicating. Although far from the center, the shuttle service is very practical!
I highly recommend this address!
(Original)
Habituée de Marrakech, j'ai voulu essayer cet hôtel. Et bien, je n'ai pas été déçue.
La situation dans la Palmeraie, est très bien, au calme. Les chambres sont assez spacieuses, et jolies. La restauration est excellente pour un service en buffet, note particulière pour le petit-déjeuner traditionnel, et surtout excellent ! Le personnel est attentionné.
L'hôtel est à taille humaine, et propose de supers activités et animations. L'odeur des jardins est absolument enivrante. Bien qu'éloigné du centre, le service de navette est très pratique !
Je recommande vivement cette adresse !
(Translated by Google) Dear Chloe,
First of all, thank you for the advice following your recent stay with us. We are continually seeking to improve our services and your feedback is essential in this regard.
We are delighted that you had a good stay with us and to read that you appreciated the size of the room we have reserved for you. Our rooms are designed to guarantee unforgettable stays in our hotel.
Also, we are delighted to read that you appreciated the work of our chefs, as we strive to meet the culinary expectations of our guests by guaranteeing delicious local and international dishes at every meal. Thank you for highlighting our generous breakfast.
Our staff welcome each guest with the Barceló spirit and strive to provide quality assistance at all times to ensure that everyone enjoys their vacation to the full. It is very gratifying to read that you have been able to appreciate his genuine kindness throughout your stay with us.
We thank you for your positive comments on our leisure offer, because it is our mission to create fun times for all ages.
Finally, it is a pleasure to read that you appreciated the gardens, the tranquility of the place and the shuttle available.
Looking forward to seeing you again soon for a new experience with us.
Good for you,
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère Chloé,
Merci avant tout pour les conseils suite à votre récent séjour parmi nous. Nous recherchons continuellement l'amélioration de nos services et vos commentaires sont essentiels à ce propos.
Nous nous réjouissons que vous ayez passé un bon séjour parmi nous et de lire que vous avez apprécié la taille de la chambre que nous vous avons réservée. Nos chambres sont dessinées de façon à garantir d'inoubliables séjours au sein de notre hôtel.
Également, nous sommes ravis de lire que vous avez apprécié le travail de nos chefs, car nous nous efforçons de satisfaire les attentes culinaires de nos hôtes en garantissant de délicieux plats locaux et internationaux à chaque repas. Merci d'avoir mis en avant notre généreux petit déjeuner.
Notre personnel accueille chaque hôte avec l'esprit Barceló et s'efforce d'assurer une assistance de qualité à chaque instant afin de garantir que chacun profite pleinement de ses vacances. Il est très gratifiant de lire que vous avez pu apprécier son authentique gentillesse tout au long de votre séjour parmi nous.
Nous vous remercions pour vos commentaires si positifs quant à notre offre de loisir, car c'est notre mission que de créer des moments d'amusement pour tous les âges.
Enfin, c'est un plaisir de lire que vous avez apprécié les jardins, la tranquillité des lieux et la navette à disposition.
Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous.
Bien à vous,
Maha Abdelfettah, Guest Experience Manager
Cédric Nalté3 months ago on GoogleThe quality of the rooms is not at the level of the price, equipments do not work, room service is very slow. …
The quality of the rooms is not at the level of the price, equipments do not work, room service is very slow.
We asked for help getting the luggage to the parking lot as the site is large, 30 minutes and 3 calls later we got it.
Bad communication from the reception who could have warned us that it would take so long because the management of the children is not obvious during this time.
Very average breakfast.
The pleasant setting the friendly staff but not very competent
Positive point the nice swimming pools for children and one dedicated to adults without children, rather smart as a vision
(Original)
Expérience globalement décevante.
La qualité des chambres n'est pas au niveau du prix, des équipements ne fonctionnent pas, le room service est très lent.
Nous avons demandé de l'aide pour amener les bagages au parking car le site est vaste, 30 minutes et 3 appels plus tard nous l'avons obtenu.
Mauvaise communication de la réception qui aurait pu nous prévenir que ca prendrait autant de temps car la gestion des enfants n'est pas évidente pendant ce temps.
Le petit dej vraiment très moyen.
Le cadre agréable le personnel sympathique mais pas très compétent
Point positif les piscines sympa pour les enfants et une dédié aux adultes sans enfants, plutôt smart comme vision
(Translated by Google) Dear Cedric,
Thank you for contacting us to inform us of your concerns about your stay at our Barceló Palmeraie hotel. We send you our sincere apologies for the inconveniences you have reported to us. We have read your review with all our attention and have taken note of your constructive criticism.
We are sorry that your stay with us did not take place in the best conditions and we offer you our most sincere apologies.
It is essential for our establishment to satisfy our friendly customers.
We are all the more surprised by the content of your comment, very far from the usual feedback from our guests and the standards that we impose on ourselves.
Nevertheless, we hope to see you again with us.
Cordially.
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Cédric,
Merci d'avoir pris contact avec nous afin de nous signaler vos inquiétudes sur votre séjour au sein de notre hôtel Barceló Palmeraie. Nous vous faisons parvenir nos sincères excuses pour les inconvénients que vous nous signalez. Nous avons lu votre appréciation avec toute notre attention et avons bien pris note de vos critiques constructives.
Nous sommes désolés que votre séjour parmi nous ne se soit pas déroulé dans les meilleures conditions et nous vous présentons nos plus sincères excuses.
Il est primordial pour notre établissement de satisfaire notre aimable clientèle.
Nous sommes d'autant plus surpris de la teneur de votre commentaire, très éloigné des retours habituels de nos hôtes et des standards que nous nous imposons.
Nous espérons néanmoins vous revoir chez nous.
Cordialement.
Maha Abdelfettah, Guest Experience Manager
Nicholay Iovine2 months ago on GoogleA big thank you to Madame Maha who asks us to ask us if everything is fine, it's …
A big thank you to Madame Maha who asks us to ask us if everything is fine, it's super nice because she is in our care.
The whole team is smiling and friendly.
How to say real holidays to take good care of yourself
I will come back with great pleasure and I strongly recommend this beautiful place
(Original)
Un accueil parfait, les animations au tops surtout la belle soirée Marocaine merci à Monsieur Youssef de l’animation.
Un grand Merci à Madame Maha qui nous sollicite pour nous demande si tout va bien c’est super gentil car elle est à nos petits soins.
Toute l’équipe est souriante et aimable.
Comment dire des vrais vacances pour bien prendre soin de soi
Je reviendrai avec grand plaisir et je conseil fortement ce bel endroit
(Translated by Google) Dear Nicholas,
We greatly appreciate the time you have taken to share your recent experience at our Barceló Palmeraie and thank you for your kind recommendation.
.
Thank you again for choosing our hotel for your vacation and we hope to welcome you back and have the opportunity to exceed your expectations on a future occasion.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Nicholay,
Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Palmeraie et vous remercions pour votre aimable recommandation.
.
Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Lyly Nad2 months ago on Google(Original)
Nous étions des clients fidèles depuis le Pullman malheureusement ça sera certainement notre dernier passage, changement de la clientèle habituellement très familiale mais là des clientes un peu douteuse ! Les chambres aucunes rénovations alors que les clients le réclament. C’est dommage car ce ne représente pas un 5*, l’hôtel reste quand même agréable. En revanche le All inclusive n’est plus digne de l’époque Pullman les choix ne sont pas variés et très répétitifs, pour demander les softs au self faut en faire la demande 3-4 fois avant d’être servi et ne laisse plus les bouteilles à table du coup à chaque verre faut demander au serveur de nous servir et ça peut prendre un certain temps … sans parler du buffet desserts une CATASTROPHE aucun choix, tout les soirs la même chose et en quantité très très limitée. DÉCEPTION. Restriction budgétaire après 2 ans de Covid mais nous avons payé un service, finalement nous avons dîner à l’extérieur la majorité de notre séjour. Le Snack au bord de la piscine, idem catastrophe nous avons passé 3 commandes et aucune nous a été servie par contre ceux qui n’avais pas le All eu étaient servis gracieusement et rapidement ! Pas très agréable à constater quand t’as payé le prix fort.
(Translated by Google) Dear Ms Lyly,
Thank you for contacting us to inform us of your concerns about your stay at our Barceló Palmeraie hotel.
We are sincerely sorry to read that you did not fully enjoy your vacation with us and for the inconveniences you report to us, as we strive to deliver unforgettable experiences to our customers. Know that our management team as well as the various department heads have reviewed your comments in detail and that they will all be taken into consideration in order to pursue our policy of continuous improvement.
Nevertheless, we hope to see you again with us.
Cordially.
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère Mme Lyly,
Merci d'avoir pris contact avec nous afin de nous signaler vos inquiétudes sur votre séjour au sein de notre hôtel Barceló Palmeraie.
Nous sommes sincèrement désolés de lire que vous n'avez pas pleinement profité de vos vacances parmi nous et pour les inconvénients que vous nous signalez, car nous nous efforçons de délivrer d'inoubliables expériences à nos clients. Sachez que notre équipe de Direction ainsi que les différents chefs de département ont révisé vos commentaires en détail et qu'ils seront tous pris en considération afin de poursuivre notre politique d'amélioration continue.
Nous espérons néanmoins vous revoir chez nous.
Cordialement.
Maha Abdelfettah, Guest Experience Manager
thierry champion2 months ago on Google(Original)
Pour un 5 étoiles, il y en a au moins 2 de filantes 😶 buffet très répétitif, peu de choix de viande ,eau chaude le soir selon la chance .sinon cadre très jolie dehors ,personnel dans l ensemble très gentil ,sauf service navette qui vous plante en ville ,les chambres sont pas mal .des travaux d entretien serait bien venu .
(Translated by Google) Dear Host,
We would like to thank you for the time you have taken to share your comments on your recent stay at our Barceló Palmeraie hotel. Your comment will help us to improve the quality of the services we provide to our customers.
Cordially
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Hôte,
Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hôtel Barceló Palmeraie. Votre commentaire nous aiderons à améliorer la qualité des services que nous proposons à notre clientèle.
Cordialement
Maha Abdelfettah, Guest Experience Manager
Hamza El Azhari Daoudia month ago on Google(Original)
Magnifique hôtel. Très bon accueil et service! Merci à Amine et Youssef de la réception pour leur accueil et accompagnement. Très bon buffet, chambres propres, piscines propres, beaux jardin, proche de la ville….je reviendrai
(Translated by Google) Dear Mr. Hamza,
We greatly appreciate the time you have taken to share your recent experience at our Barceló Palmeraie and thank you for your kind recommendation.
We hope to welcome you again and to have the opportunity to exceed your expectations on a future occasion.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher M. Hamza,
Nous apprécions énormément le temps que vous avez consacré à partager votre récente expérience au sein de notre Barceló Palmeraie et vous remercions pour votre aimable recommandation.
Nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder à vos attentes lors d'une prochaine occasion.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Med Touhamia month ago on GoogleYou do honor to the Barceló brand.
Smiling welcome by all the staff without exception. …
You do honor to the Barceló brand.
Smiling welcome by all the staff without exception.
Wonderful water and fire fountain.
I had a pleasant stay, clean room, pleasant mattress, diversified food (despite some comments that I saw before staying there, I think it depends on the periods).
Large smart TV in the bedroom.
Great Wi-Fi signal.
The descent from the swimming pool can be slippery, but you get used to it.
Eating at the snack bar by the pool is also a delight (
Bravo for the availability of fresh orange juice).
The children's club is of high quality.
The gym good .. but no one goes there I think.
Only non-essential downside ... Why billiards is paying !!! and besides, it would be nice to add a 2nd one 🤔.
I highly recommend.
(Original)
Vous méritez amplement vos 5 étoiles.
Vous faites honneur à l'enseigne Barceló.
Accueil souriant par l'ensemble du personnel sans exception.
Fontaine eau et feu merveilleuse.
J'ai passé un agréable séjour, chambre propre, matelas agréable, la nourriture diversifié (malgré certains commentaires que j'ai vu avant d'y séjourner, je pense que ça dépend des périodes).
Grande TV connectée dans la chambre.
Signal Wifi excellent.
La descente de la piscine un peut glissante, mais on s'habitue.
Manger au snack de la piscine est tout aussi un délice (
Bravo pour la disponibilité du jus d'orange frais).
Le club enfant est de qualité.
La salle de sport bonne.. mais bon personne n'y vas je pense.
Seul bémol non essentiel ... Pourquoi le billard est payant !!! et d'ailleurs ça serait bien d'en rajouter un 2ême 🤔.
Je recommande vivement.
(Translated by Google) Dear Host,
We would like to thank you for the time you have taken to share your comments on your recent stay at our Barceló Palmeraie hotel. Your appreciation will help us maintain and improve the quality of the services we offer to our customers.
Cordially
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Hôte,
Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hôtel Barceló Palmeraie. Votre appréciation nous aidera à maintenir et améliorer la qualité des services que nous proposons à notre clientèle.
Cordialement
Maha Abdelfettah, Guest Experience Manager
Sa Klein3 months ago on GoogleHow did 2 msl call the reception and prayed to the staff. Toilet paper and what …
How did 2 msl call the reception and prayed to the staff. Toilet paper and what to bring and clean up the room.
It worked the third time
But I expect from a 5 star hotel that the rooms are furnished with cosmetics. Toothbrush brooks are old not new.
Hygiene can be improved.
The service staff at the bar, in the pool and in the restaurant is a disaster, not friendly, they never asked if we wanted something.
The employees themselves do not know what is included in the all inclusive and what is not.
The staff speaks almost no English
When I approached the Maganger.
Did he apologize and ask? what we want to drink
I wanted a redbull my wife and my son a water.
The manager said he would offer and a bottle of champagne.
A little while later, the waiter came with the bill for the Redbull and champagne with a 15% discount.
That's ridiculous!!!!
Therefore this hotel should be max 3 stars and not 5.
I do not recommend the hotel.
(Original)
Zimmer sind ok.
Wie haben 2 msl in die Reception angerufen und das Personal gebetet. Toilettenpapier ubd was zu bringen und das Zimmer aufzuräumen.
Beim dritten Mal hat es geklappt
Aber ich erwarte von einem 5 Sterne Hotel , das die Zimmer mit Kosmetischen Sachen eingerichtet sind. Zahnbürstebächer sind alt nicht neu.
Hygiene lässt sich verbessern.
Das Service Personal an der Bar, im Pool und im Restaurant ist eine Katastrophe, nicht freundlich, es wird nie gefragt, ob wir was möchten.
Die Mitarbeiter wissen selber nicht was beim all inclusive dabei ist und was nicht.
Das Personal spricht fast kein englisch
Als ich den Maganger angesprochen habe.
Hat er sich entschuldigt und gefragt. Was wir trinken möchten.
Ich wollte ein Redbull meine Frau und mein Sohn ein Wasser.
Der Manager meinte, er offeriere und dazu noch eine Flasche champagner.
Eine Weile später, kam der Kellner mit der Rechnung für das Redbull und Champagner mit 15%Rabatt.
So was ist lächerlich!!!!
Deshalb sollte dieses hotel max 3 Sterne sein und nicht 5.
Ich empfehle das Hotel nicht.
CARMEN Colom3 weeks ago on Google(Original)
Un hotel de lujo, muy tranquilo con una impresionante extension de jardines. Ideal para descansar y disfrutar. Excelente comida y música en directo por las noches.
Dear Carmen,
We look forward to welcoming you back on a future occasion.
Best regards.
Direction Générale
Mel Mel2 months ago on GoogleThe location is great if you are looking for peace. …
The location is great if you are looking for peace.
The staff is friendly, helpful, friendly.
The rooms are great, the bedding is comfortable, the TV connected (indeed, we are on vacation, but with children, it is always more practical when it is the parents' turn to prepare 😉).
The kids club the children loved, the animators, the activities, the animals.
Small flat the pool for all ages the entrance is super slippery several people have slides, they also lack a small slide for the children to enjoy even more.
I would be where to come back to stay BARCELO HOTEL👌
(Original)
Pour y avoir séjourné 3 jours j ai trouvé cet hôtel super .
L'emplacement est top si vous recherchez du calme.
Le personnel est sympa ,serviable , aimable.
Les chambres sont super la literie est confortable la tv connecté ( effectivement nous sommes en vacances mais avec des enfants tjr plus pratique quand arrive le tour des parents de se preparer😉) .
Le kids club les enfants ont adorés ,les animateurs, les activités, les animaux.
Petit bémol la piscine pour tt les âges l entrée est super glissante plusieurs personnes ont glisses , ils manquent aussi un petit toboggan pr que les enfants profitent encore plus.
Je serais ou revenir séjourner BARCELO HOTEL👌
(Translated by Google) Dear Host,
We would like to thank you for the time you have taken to share your comments on your recent stay at our Barceló Palmeraie hotel. Your appreciation will help us maintain and improve the quality of the services we offer to our customers.
We are happy that you had a pleasant, peaceful stay with us and that the friendliness and professionalism of our team contributed to its success.
We also take good note of your comment about the swimming pool and thank you for it.
It is a pleasure to read that the comfort of your room and the quality of our breakfast fully met your expectations.
Thank you again for your kind appreciation of our hotel, we hope to have you again soon among us.
Cordially
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Hôte,
Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hôtel Barceló Palmeraie. Votre appréciation nous aidera à maintenir et améliorer la qualité des services que nous proposons à notre clientèle.
Nous sommes heureux que vous ayez passé un agréable séjour, au calme, parmi nous et que la sympathie et le professionnalisme de notre équipe aient contribué à sa réussite.
Nous prenons par ailleurs bonne note de votre observation à propos de la piscine et vous en remercions.
C'est un plaisir de lire que le confort de votre chambre et la qualité de notre petit-déjeuner ont pleinement répondu à vos attentes.
Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.
Cordialement
Maha Abdelfettah, Guest Experience Manager
Julien dadaa month ago on GoogleI am really very disappointed with this formula, having already made several hotels I rank this one in the last.
For starters, the room...
- Cleanliness more than to be reviewed (chicken bones on the balcony since our arrival, very dirty garden furniture, apart from the bed which is redone on our return we do not see any other traces of the passage of the staff..)
- Disposable bedding, hole in the mattress which creates total discomfort, waking up with back pain..
For animation...
- Simply none, the lack of activity planned cannot be guaranteed because apart from Mamadou, who takes care of it? The other person supposed to provide them is on leave.
- In the evening once the meal is over, apart from background music at the bar, nothing else ..
Reception staff and services...
- To be reviewed, once again.. we go through the hotel shuttles because we trust.. We went out into town and the driver never came back to pick us up, we had to manage on our own to get us back.
- To each question, no answer except an apology..
It's starting to do a lot, the list of points to review is much longer than the list of positive points.. And so on.. The gym which only has the functional mat, the "fitness" light panel must cost much more than the equipment available. From the first day our swimming pool cards on bail are lost..
Not to stay on the negative, we note the quality of the main restaurant, the friendliness of all the hotel staff, Mamadou in particular who is always in a good mood, the waiters who with their smiles try to make us forget the many negative details.
Apart from that, the setting of the hotel as well as its location are pretty good.
For a stay out of season (first week of September) forget this hotel. Unless you just come for the Marrakech sun and the hotel pool.
(Original)
Je cherche encore les 5 étoiles .. elles ne sont pas dans la qualité et le confort de la chambre et encore moins dans les animations ..
Je suis vraiment très déçu de cette formule, ayant déjà fait plusieurs hôtels je classe celui ci dans les derniers.
Pour commencer, la chambre..
- Propreté plus qu’à revoir (os de poulet sur le balcon depuis notre arrivé, salon de jardin très sale, à part le lit qui est refait à notre retour nous ne voyons pas d’autres traces du passage du personnel..)
- Literie à jeter, trou dans le matelas qui créer un inconfort total, réveil avec maux de dos ..
Pour les animations..
- Aucune tout simplement, le peu d’activité prévu ne peut être assuré car à part Mamadou, qui s’en occupe ? L’autre personne censée les assurer est en congés.
- Le soir une fois le repas terminé, à part un fond musical au bar, rien d’autre ..
Personnel de réception et services..
- À revoir, encore une fois.. nous passons par les navettes de l’hôtel car nous avons confiance.. Nous sommes sortis en ville et le chauffeur n’est jamais revenu nous chercher, nous avons dû nous débrouiller par nos propres moyens pour nous faire récupérer.
- À chaque questions, aucune réponse à part des excuses..
Cela commence à faire beaucoup, la liste de points à revoir est bien plus longue que celle des points positifs.. Et j’en passe .. La salle de sport qui n’a que le tapis de fonctionnel, le panneau lumineux « fitness » doit coûter bien plus cher que l’équipement à disposition. Des le premier jour nos cartes de piscine sous caution sont perdues ..
Pour ne pas rester sur du négatif, on notera la qualité du restaurant principal, la gentillesse de tout le personnel de l’hôtel, Mamadou en particulier qui est toujours de bonne humeur, les serveurs qui avec leurs sourire essaient de nous faire oublier les nombreux détails négatifs.
A part ça le cadre de l’hôtel ainsi que ça situation sont plutôt pas mal.
Pour un séjour hors saison (première semaine de septembre) oubliez cet hôtel. A moins que vous ne veniez simplement pour le soleil de Marrakech et la piscine de l’hôtel.
(Translated by Google) Dear Mr. Dada,
We are sincerely sorry to read that you did not fully enjoy your vacation with us, as we strive to deliver unforgettable experiences to our guests. Please be aware that our management team and the various department heads have reviewed your comments in detail and that they will all be taken into consideration in order to pursue our policy of continuous improvement.
Looking forward to seeing you again soon for a new experience with us.
Good for you,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher M. Dada,
Nous sommes sincèrement desolés de lire que vous n'avez pas pleinement profité de vos vacances parmi nous, car nous nous efforcons de délivrer d'inoubliables expériences à nos clients. Sachez que notre équipe de Direction ainsi que les différents chefs de département ont revisé vos commentaires en détail et qu'ils seront tous pris en considération afin de poursuivre notre politique d'amélioration continue.
Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous.
Bien à vous,
Maha Abdelfettah, Guest Experience Manager
Nouha GUESSOUS2 months ago on GoogleAccess is easy.
Breakfast buffet -- decent service …
Access is easy.
Breakfast buffet -- decent service
Buffet dinner, if you take HB, half board, water is chargeable, next time I would take All Inclusive, it's worth it.
Positive points: cleanliness, reactivity in case of problem, the reception immediately sent a security guard when I said that my neighbors put the music too loud at 10 p.m., and they immediately sent a cot when I told the maid that I had trouble falling asleep the night before with my son in the same bed.
Sports activities by the pool, aquagym,...
smiling staff,
Special thanks to Hayat at the reception, fatiha assad at the breakfast buffet who manages 3 or 4 frying pans at a time, msemen, bouchyar, sfenj and something else....
Thanks to Ahmed the chef for his welcome and to Fatiha also at the reception of the buffet.
Thanks also to Saadia the maid and the lifeguard who is at the service as needed...even to find toys to occupy my son...
Pleasant stay overall.
(Original)
Très Bien dans l'ensemble.
L'accès est facile.
Buffet petit dej -- service correct
Buffet dîner, si vous prenez HB, demi pension, l'eau est payant, la prochaine fois je prendrais All Inclusive, ça vaut le coup.
Points positifs : propreté, réactivité en cas de problème, la réception ont immédiatement envoyé un agent de sécurité quand j'ai déclaré que mes voisins ont mis la music trop fort à 22h, et on immédiatement envoyé un lit bébé quand j'ai dit à la femme de chambre que j'ai eu du mal à m'endormir la veille avec mon fils ds le même lit.
Activités sportives au bord de la piscine, aquagym,...
Personnel souriant,
Un merci particulier à Hayat à la réception, fatiha assad au buffet petit-déjeuner qui gère 3 ou 4 poeles a frire à la fois, msemen, bouchyar, sfenj et autre chose....
Merci à Ahmed le chef cuisinier pour son accueil et à Fatiha aussi à l'accueil du buffet.
Merci aussi à Saadia la femme de chambre et au maître nageur qui est au service au besoin...même pour trouver des jouets pour occuper mon fils ...
Agréable séjour dans l'ensemble.
(Translated by Google) Dear Nuha,
First of all, thank you for the advice following your recent stay with us. We are continually seeking to improve our services and your feedback is essential in this regard.
We thank you for your loyalty and are delighted that you had a pleasant stay with us. We are happy that you appreciated the quality of the breakfast as well as the professionalism of the team. However, we are sorry for the inconvenience caused by indelicate hosts. In the event of noise pollution, we invite you to contact our team on site so that they can intervene.
Looking forward to seeing you again soon for a new experience with us.
Good for you,
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère Nouha,
Merci avant tout pour les conseils suite à votre récent séjour parmi nous. Nous recherchons continuellement l'amélioration de nos services et vos commentaires sont essentiels à ce propos.
Nous vous remercions pour votre fidélité et sommes ravis que vous ayez passé un séjour agréable parmi nous. Nous sommes heureux que vous ayez apprécié la qualité du petit-déjeuner ainsi que le professionnalisme de l'équipe. Nous sommes en revanche navrés pour la gêne provoquée par des hôtes indélicats. En cas de nuisances sonores, nous vous invitons à vous rapprocher de notre équipe sur place afin qu'elle puisse intervenir.
Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous.
Bien à vous,
Maha Abdelfettah, Guest Experience Manager
Mandri Jacob3 months ago on GoogleI highly recommend it.
(Original)
Visité dernièrement pendant les vacances de l'aid ..tout était super depuis le check in ,chambres propres et spacieuses, les deux piscines sont excellentes surtout le zen , le staff était à la hauteur, avec un cocktail de bienvenue organisé le vendredi 11 juillet.
Je le recommande vivement.
(Translated by Google) Dear Jacob,
First of all, we would like to thank you for your wonderful appreciation following your visit to our Barceló Palmeraie.
We are delighted to read that our hotel met all your expectations and that you appreciated the comfort of your room and the quality of the service.
It is with great pleasure that we pass on your compliments to our team.
Your satisfaction is ours.
Thank you again for choosing our hotel for your vacation and we hope to welcome you back and have the opportunity to exceed your expectations on a future occasion.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Jacob,
En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Barceló Palmeraie.
Nous sommes ravis de lire que notre hôtel a répondu à toutes vos attentes et que vous avez apprécié le confort de votre chambre et la qualité du service.
C'est avec grand plaisir que nous transmettons vos compliments à notre équipe.
Votre satisfaction est la nôtre.
Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Celia Combescota month ago on GoogleNo animation in September inadmissible because the animators are on vacation …
No animation in September inadmissible because the animators are on vacation except Mamadou who cannot do everything alone.
In addition, for the evenings, we were sold on arrival a Moroccan evening which never took place. (Reception staff who are not even aware, lack of seriousness..)
No atmosphere in the hotel apart from the seminars which disturb people on vacation and no music at the swimming pool.
Cleanliness of the room to be reviewed (the floor is orange, the towels are stained)
And finally we took a taxi by the hotel, he dropped us off in town but on the way back he had forgotten us 1 hour later still not there what to do…
Fortunately, Mohamed, Ovoyage provider, was there to find a solution.
The reception after several complaints nothing serious except an apology.
In short, in any case, the hotel is good, but there are still positive points, but more negative points.
The hotel food is still excellent and the staff is very friendly and smiling.
(Original)
Je cherche encore les 5 étoiles la qualité n’est pas au rendez vous.
Aucune animation en septembre inadmissible car les animateurs sont en vacances sauf Mamadou qui ne peut pas tout faire tout seul.
De plus pour les soirées ,ont nous a vendu à l’arrivée une soirée marocaine qui n’a jamais eu lieu.(personnels de la réception qui n’est même pas au courant, manque de sérieux..)
Aucune ambiance dans l’hôtel à part les séminaires qui dérangent les personnes en vacances et pas de musique à la piscine.
Propreté de la chambre à revoir(le sol est orange, les serviettes sont tachées)
Et pour finir nous avons pris un taxi par l’hôtel,il nous a déposé en ville mais au retour il nous avait oublié 1h plus tard toujours pas là que faire…
Heureusement que Mohamed prestataire de Ovoyage était là pour trouver une solution.
La réception après plusieurs plaintes rien de sérieux à part des excuses.
Bref en tous cas l’hôtel est bien mais il y’a quand même des points positif, mais plus de points négatifs.
La nourriture de l’hôtel est quand même excellente et le personnel est très aimable et souriant.
(Translated by Google) Dear Host,
We are sincerely sorry to read that you did not fully enjoy your vacation with us, as we strive to deliver unforgettable experiences to our guests. Know that our management team as well as the various department heads have reviewed your comments in detail and that they will all be taken into consideration in order to pursue our policy of continuous improvement.
Good for you
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Hôte,
Nous sommes sincèrement désolés de lire que vous n'avez pas pleinement profité de vos vacances parmi nous, car nous nous efforçons de délivrer d'inoubliables expériences à nos clients. Sachez que notre équipe de Direction ainsi que les différents chefs de département ont révisé vos commentaires en détail et qu'ils seront tous pris en considération afin de poursuivre notre politique d'amélioration continue.
Bien à vous
Maha Abdelfettah, Guest Experience Manager
Omar El Mahir3 months ago on GoogleThe setting, the food, the staff, the cleanliness. There is nothing to add. It was perfect ! I can only recommend
Impeccable welcome, competent, rigorous and caring staff.
The hotel team is adorable, always present, attentive, and full of good advice for activities and restaurants.
Special mention for Mr Simo and Mr Réda, whose professionalism and human qualities reflect the image of the hotel.
Thank you for the welcoming !!
(Original)
2ème fois que je séjourne au Barcelo palmeraie, excellente semaine passée dans cet hôtel magnifique. Véritable coup de coeur !
Le cadre, la nourriture, le personnel, la propreté. Il n’y a rien à redire. C’était parfait ! Je ne peux que recommander
Accueil irréprochable, personnel compétent, rigoureux et aux petits soins.
L'équipe de l'hôtel est adorable, toujours présente, à l'écoute, et pleine de bons conseils pour les activités et restaurants.
Mention spéciale pour Mr Simo et Mr Réda, dont le professionnalisme et les qualités humaines sont à l'image de l'hôtel.
Merci pour l'accueil !!
(Translated by Google) Dear Omar,
We would like to express our gratitude for your comments on your recent visit, these allow us to understand the feelings of our customers in relation to our services. Our main goal is to guarantee the total satisfaction of our customers and we are delighted to read that your holidays at our Barceló Palmeraie have been so pleasant.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Omar,
Nous tenons à vous exprimer notre gratitude pour vos commentaires sur votre récente visite, ceux-ci nous permettent de comprendre le ressenti de nos clients par rapport à nos services. Notre but principal est de garantir la totale satisfaction de notre clientèle et nous sommes ravis de lire que vos vacances au sein de notre Barceló Palmeraie ont été si agréables.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
Amine Hassounia month ago on GoogleThe big negative point is mass gastros among customers, I have been suffering from it with my family for three days. It started in the middle of my stay and we did not consume anything outside the hotel (all in)
The height of all this, knowing that it comes from their home and calling the doctor at 4 am they tell you that it is your responsibility.
Not worthy of such a chain!
(Original)
Un très belle hôtel, une équipe au petit soin et un kids club exceptionnel.
Le gros point négatif est des gastros en masse chez les clients, j en souffre avec ma famille depuis trois jours. Elle a débuté au milieu de mon séjour et nous n'avons rien consommé hors de l'hôtel ( en all in)
Le comble dans tous cela, en sachant que ça vient de chez eux et en appelant le médecin à 4h du matin ils te disent que c'est à votre charge.
Pas digne d'une telle chaine !
leerkracht icta month ago on GoogleVery disappointed with this hotel, mainly in the staff and service. I had chosen …
Very disappointed with this hotel, mainly in the staff and service. I had chosen this hotel because of the presence of a zen swimming pool. The day of arrival I settled in this Zen pool. Initially it was very quiet, as it should be in a zen pool. Moments later, three young women are sitting right next to me. These young Moroccan girls from France obviously did not understand the concept of Zen. They kept shouting and unfortunately the staff did not act. Since the staff let them, I kindly asked these ladies to speak a little more quietly. Then these ladies became very aggressive. They called me p..., my mother and I, threatened to hit me in the face, etc. etc The staff watched and did not intervene. As the pool staff pretended not to hear anything, I reported the incident to reception. The receptionist said he would notify security immediately. But instead of contacting security, he contacted two young women from public relations. The two ladies went with me to the Zen pool. They asked the staff on site what had happened. The waiter said he didn't see or hear anything and he couldn't ask customers not to shout. According to him, there is only one rule at the Zen pool and that is that no children are allowed. Also, there are no rules and adults can do whatever they want. He reacted with outrage and claimed I was lying. I was shocked. Not only did he not do his job, but he accused me of lies and stood up for the ladies. Meanwhile, the three aggressive women walked towards us. When the young man sees the ladies, he shows that he takes their side and again repeats that the ladies did not shout. He probably dreams of a French passport or he visits them in their room, that's why he defended them... The women started yelling at me again, threatening to hit me again in the face. 5 staff watched and did not react. 1 staff member even laughed, for her it was a show. Professionalism? Disgusting.
Since the hotel does nothing against aggressive behavior and therefore could not guarantee my safety, I left the hotel immediately (a few hours after my arrival). The hotel made no move in refunding part of my stay.
Apart from this incident, I also found the service in general to be very unprofessional. The day of arrival I tried several times for 2 hours to contact the hotel by phone to organize a taxi to pick me up, but no answer. I had also messaged the day before with the same question, but received no response.
On arrival, they wanted to charge me for the stay, even though I had already paid.
The room was clean but the decor lacked charm (Ikea style).
(Original)
Cet hôtel tolère les agressions.
Très déçu par cet hôtel, principalement dans le personnel et le service. J'avais choisi cet hôtel en raison de la présence d'une piscine zen. Le jour de l'arrivée je me suis installé à cette piscine zen. Au départ, c'était très calme, comme il se doit dans une piscine zen. Quelques instants plus tard, trois jeunes femmes sont assises juste à côté de moi. Ces jeunes filles marocaines de la France n'ont manifestement pas compris le concept de Zen. Ils n'arrêtaient pas de crier et malheureusement le personnel n'a pas agi. Comme le personnel les laissait faire, j'ai gentiment demandé à ces dames de parler un peu plus doucement. Puis ces dames sont devenues très agressives. Ils m'ont traitée de p..., ma mère et moi, ont menacé de me frapper au visage, etc. etc. Le personnel a regardé et n'est pas intervenu. Comme le personnel de la piscine a fait semblant de ne rien entendre, j'ai signalé l'incident à la réception. Le réceptionniste a dit qu'il préviendrait immédiatement la sécurité. Mais au lieu de contacter la sécurité, il a contacté deux jeunes femmes des relations publiques. Les deux dames sont allées avec moi à la piscine zen. Ils ont demandé au personnel sur place ce qui s'était passé. Le garçon a dit qu'il n'avait rien vu ni entendu et qu'il ne pouvait pas demander aux clients de ne pas crier. Selon lui, il n'y a qu'une seule règle à la piscine zen et c'est qu'aucun enfant n'est autorisé. De plus, il n'y a pas de règles et les adultes peuvent faire ce qu'ils veulent. Il a réagi avec indignation et a prétendu que je mentais. J'étais choqué. Non seulement il n'a pas fait son travail, mais il m'a accusé de mensonges et a défendu les dames. Pendant ce temps, les trois femmes agressives se sont dirigées vers nous. Lorsque le jeune homme voit les dames, il montre qu'il prend leur parti et répète à nouveau que les dames n'ont pas crié. Il rêve probablement d'un passeport français ou il leur rend visite dans leur chambre, c'est pourquoi il les a défendus... Les femmes ont recommencé à m'engueuler, menaçant de me frapper à nouveau au visage. 5 membres du personnel ont regardé et n'ont pas réagi. 1 membre du personnel riait même, pour elle c'était un spectacle. Professionnalisme ? Dégoutant.
Etant donné que l'hôtel ne fait rien contre les comportements agressifs et ne pouvait donc pas garantir ma sécurité, j'ai immédiatement quitté l'hôtel (quelques heures après mon arrivée). L'hôtel n'a fait aucun geste en remboursant une partie de mon séjour.
En dehors de cet incident, j'ai également trouvé le service en général très peu professionnel. Le jour de l'arrivée j'ai essayé plusieurs fois pendant 2 heures de joindre l'hôtel par téléphone pour organiser un taxi pour venir me chercher, mais pas de réponse. J'avais également envoyé un message la veille avec la même question, mais je n'ai reçu aucune réponse.
A l'arrivée, ils ont voulu me faire payer le séjour, même si j'avais déjà payé.
La chambre était propre mais la déco a peu de charme (style ikea).
(Translated by Google) Dear Madam,
First of all, thank you for the advice following your recent stay with us. We are continually seeking to improve our services and your feedback is essential in this regard.
It is with particular concern that we read your comments about our team for their professionalism and we thank you for taking the trouble to inform us. Your remark has been shared with the heads of department for review and necessary action.
Looking forward to seeing you again soon for a new experience with us.
Good for you,
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère Madame,
Merci avant tout pour les conseils suite à votre récent séjour parmi nous. Nous recherchons continuellement l'amélioration de nos services et vos commentaires sont essentiels à ce propos.
C'est avec particulière inquiétude que nous lisons vos commentaires concernant notre équipe pour leur professionnalisme et Nous vous remercions pour avoir pris la peine de nous informer. Votre remarque a été partagée avec les chef de département pour révision et action nécessaire.
Au plaisir de vous revoir bientôt pour une nouvelle expérience parmi nous.
Bien à vous,
Maha Abdelfettah, Guest Experience Manager
Sonia Hoops2 months ago on GoogleWe have noted a clear improvement compared to last year: the establishment is …
We have noted a clear improvement compared to last year: the establishment is better maintained (painting redone, cushions changed) and cleaner. Room: very good quality Barcelo bath towels, Nuxe products available
The buffets are very good, there is something for everyone (small flat for breakfast which starts at 7 a.m., no donuts at 8:30 a.m.)
There is wifi at the quiet pool...finally!!!!!!!
As a general rule, the staff is nice and very helpful BUT always the same observation: The Director of Operations can pass in front of you 15 times without ever saying hello and the female staff of the snack bar is always available to typical Moroccan customers but you european , you can always wait
The spa is still good
BIG NEGATIVE POINT: the gym is derisory (a treadmill, we were 3 waiting for our turn at 7:30 a.m.) inadmissible for a 5 star
A breath of fresh air in the toilets would be welcome
(Original)
Nous sommes des clients fidèles de cet établissement
Nous avons noté une nette amélioration par rapport à l'année dernière : établissement mieux entretenu ( peintures refaites, coussins changés) et plus propre . Chambre : serviettes de bain Barcelo de très bonne qualité , des produits Nuxe à disposition
Les buffets sont très bien , il y en a pour tous les goûts ( petit bémol pour le petit déjeuner qui débute à 7h, pas de beignet à 8h30 )
Il y a du wifi à la piscine calme ... enfin !!!!!!!
En règle général , le personnel est gentil et très serviable MAIS toujours le même constat : Le Directeur d'exploitation peut passer 15 fois devant vous sans jamais vous dire un bonjour et le personnel femmes du snack est toujours à disposition de la clientèle type marocaine mais vous européen , vous pouvez toujours attendre
Le spa est toujours aussi bien
GROS POINT NEGATIF : la salle de sport est dérisoire ( un tapis de course , nous étions 3 à attendre notre tour à 7h30 ) inadmissible pour un 5 étoiles
Un coup de fraicheur dans les toilettes serait le bienvenu
Glam Prof (Mme Glam)3 months ago on GoogleQuality meals (especially breakfast). A bit repetitive when staying long (11 nights for us) …
Quality meals (especially breakfast). A bit repetitive when staying long (11 nights for us)
I recommend the All inclusive
Very pleasant and helpful staff
Large, practical Kids club (very friendly entertainers and long hours)
Room very correct and clean (lack of storage and some refreshments to be expected because we see that it is a hotel that is aging a little)
Very nice outdoor spaces and lobby bar
We plan to return with friends and families.
BUT there are things to improve:
- There are no activities at the kids club. Despite the good will and the kindness of the animators, the children do nothing special. It's been a long day
Almost a week that we are there and there has been pottery to do for 3 days…there are so many activities to offer Archery, treasure hunt, disguises, sports tournaments, Koh Lanta, drawings, paintings...
- In the evening there is no entertainment. Apart from 2 guitarists 1 evening. It's sad at night. That's a big downside.
The children are bored and have nothing to do. Adults too... without going into a typical hotel club entertainment, we can offer more fun evenings. Very disappointing look
- generally few activities offered during the day except aquagym and volleyball tournament. The activity bulletin board is incomprehensible.
- spa prices too high.
(Original)
Très Bonne découverte de cet hôtel
Repas de qualité (surtout le petit déjeuner). Un peu répétitif quand on reste longtemps (11 nuits pour nous)
Je recommande le All inclusive
Personnel très agréable et serviable
Grand Kids club pratique (animateurs très sympas et larges horaires)
Chambre très correcte et propre (manque des rangements et quelques rafraîchissements à prévoir car on voit que c’est un hôtel qui vieillit un peu)
Espaces extérieurs et lobby bar très sympas
Nous comptons revenir avec des amis et familles
MAIS il y a des choses à améliorer :
- Il n’y a pas d’activités au kids club. Malgré la bonne volonté et la gentillesse des animateurs, les enfants ne font rien de spécial. Ça fait long la journée
Presqu’une semaine que nous y sommes et il y a eu de la poterie à faire pendant 3 jours …il y a tant d’activités à proposer Tir à l’arc, chasse au trésor, déguisements, tournois de sport, Koh Lanta, dessins, peintures …
- Le soir il n’y a pas d’animation. Hormis 2 guitaristes 1 soir. C’est triste le soir. C’est un gros bémol.
Les enfants s’ennuient et n’ont rien à faire. Les adultes aussi… sans rentrer dans une animation type d’un hôtel club, on peut proposer des soirées + sympas. Aspect très décevant
- globalement peu d’activités proposées en journée hormis aquagym et tournoi de volley. Le tableau d’affichage des activités est incompréhensible.
- tarifs du spa trop élevés.
(Translated by Google) Dear Host,
We would like to thank you for the time you have taken to share your comments on your recent stay at our Barceló Palmeraie hotel. Your appreciation will help us maintain and improve the quality of the services we offer to our customers, however we take note of the points shared and will be transmitted to our management.
Cordially
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher Hôte,
Nous tenons à vous remercier pour le temps que vous avez consacré à partager vos commentaires sur votre récent séjour au sein de notre hôtel Barceló Palmeraie. Votre appréciation nous aidera à maintenir et améliorer la qualité des services que nous proposons à notre clientèle néanmoins nous prenons note des point partager et seront transmis à notre direction.
Cordialement
Maha Abdelfettah, Guest Experience Manager
Jamila Taouili2 months ago on Google(Original)
Personnel impoli manque de sourire et de sympathie il leur faut une formation sur la gestion de la relation client, bouffe ne varie pas manque d'animation bref un hôtel qui doit être classé 3* car c'est loin d'être un 5*.
(Translated by Google) Dear Ms Jamila,
Thank you for contacting us to inform us of your concerns about your stay at our Barceló Palmeraie hotel.
We are sincerely sorry to read that you did not fully enjoy your vacation with us and for the inconveniences you report to us, as we strive to deliver unforgettable experiences to our customers. Know that our management team as well as the various department heads have reviewed your comments in detail and that they will all be taken into consideration in order to pursue our policy of continuous improvement.
Nevertheless, we hope to see you again with us.
Cordially.
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère Mme Jamila,
Merci d'avoir pris contact avec nous afin de nous signaler vos inquiétudes sur votre séjour au sein de notre hôtel Barceló Palmeraie.
Nous sommes sincèrement désolés de lire que vous n'avez pas pleinement profité de vos vacances parmi nous et pour les inconvénients que vous nous signalez, car nous nous efforçons de délivrer d'inoubliables expériences à nos clients. Sachez que notre équipe de Direction ainsi que les différents chefs de département ont révisé vos commentaires en détail et qu'ils seront tous pris en considération afin de poursuivre notre politique d'amélioration continue.
Nous espérons néanmoins vous revoir chez nous.
Cordialement.
Maha Abdelfettah, Guest Experience Manager
Hassna Nafili3 months ago on Google(Original)
Nous avons oubliés l’iPad de ma fille au dessus du coffre la géolocalisation l’indique bien à cette endroit, il a étais voler ! Par les femmes de chambres ! Méfiez vous le personnel vol ! Sans foi ni loi !!!! Je déconseille cette hôtel !
Mouna IEF4 months ago on GoogleWe had a pleasant stay there, the staff is soooo nice and attentive, the …
We had a pleasant stay there, the staff is soooo nice and attentive, the breakfast is very varied, the same goes for the evening buffet which is quite rich.
An incident happened to us, my husband forgot his MacBook at the restaurant on the terrace side, after more than 3 hours he picked it up at the reception, for me it was a waste of time but I made a mistake, thanks to the server that he handed it over to reception.
I highly recommend this hotel 😍.
(Original)
Parmi les meilleurs resorts de Marrakech, Barceló palmeraie est doté de grands jardins et de bcp de verdures……
Nous y avons passé un séjour agréable, le personnel est trooooop gentil et à l’écoute, le petit déjeuner est très varié même chose pour le buffet du soir qui est assez riche.
Un incident nous est arrivé, mon mari a oublié son MacBook au restaurant côté terrasse, après plus de 3 heures il l’a récupéré à la réception, pour moi c’était peine perdue mais j’ai fait erreur, merci au serveur qu’il l’a remis à la réception.
Je recommande vivement cet hôtel 😍.
(Translated by Google) Dear Mouna,
First of all, we would like to thank you for your preference for our Barceló Palmeraie hotel for your holidays, it is always a pleasure for us to welcome our most loyal customers from year to year.
We are delighted that you had a wonderful time with us and appreciated the comfort of your room as well as our generous breakfast.
Thank you for emphasizing the friendliness of our team, always available for our guests.
Thank you again for your kind appreciation of our hotel, we hope to have you again soon among us.
Cordially,
Maha Abdelfettah, Guest Experience Manager
(Original)
Chère Mouna,
Nous souhaitons tout d'abord vous remercier pour votre préférence envers notre hôtel Barceló Palmeraie pour vos vacances , c'est pour nous toujours un plaisir d'accueillir nos clients les plus loyaux d'année en année.
Nous sommes enchantés que vous ayez passé un superbe moment parmi nous et apprécié le confort de votre chambre ainsi que notre généreux petit-déjeuner.
Merci de souligner l'amabilité de notre équipe toujours disponible pour nos hôtes.
Encore merci pour votre aimable appréciation sur notre hôtel, nous espérons vous avoir à nouveau bientôt parmi nous.
Cordialement,
Maha Abdelfettah, Guest Experience Manager
S Dy3 months ago on GoogleOur arrival was scheduled for 4 p.m. we arrived at 4:15 p.m. the room was still …
Our arrival was scheduled for 4 p.m. we arrived at 4:15 p.m. the room was still not ready we had to wait 1 hour!
(Yet we received and responded to several emails asking us to confirm our arrival times) during this time our luggage, which was picked up in front of the entrance or outside the building, was immediately abandoned in view of the waiting and without telling us!
Another disappointment, we had ordered OUR driver for a ride, access to the hotel was REFUSED by the guard even giving our name and room number on the pretext that the hotel does not work with this company and that she has a partnership with other driver! So we once again had to cross the whole hotel with a child on our arm with once again the strong heat (45 this day)
To finish there, no challenge from the staff clearly does not make you want to see more fortunately for us, we will only spend one night at the barcelo and it will be the last!
I do not recommend this hotel at all for having done several in Marrakech where the welcome was warm and smiling, which we clearly did not find here!
(Original)
Pas d’accueil ni de prise en charge entre le parking et la réception malgré les bagages, les enfants et surtout la chaleur!
Notre arrivé était prévu pour 16h nous sommes arrivé à 16h15 la chambre n’était toujours pas prête on a du attendre 1h !
(Pourtant nous avons reçu et répondu à plusieurs mails pour nous demander de confirmé notre heures d’arrivée) pendant ce temps nos bagages qui on étaient pris en charge devant l’entrée soit à l’extérieur du bâtiment ont aussitôt abandonnés au vu de l’attente et sans nous prévenir!
Autre déception , nous avions commandé NOTRE chauffeur pour faire une balade l’accès à l’hôtel lui a était REFUSÉ par le gardien même en donnant notre nom et numéro de chambre sous prétexte que l’hôtel ne travaille pas avec cette société et qu’elle a un partenariats avec d’autre chauffeur ! Nous avons donc dû une foi de plus traverser tout l’hôtel avec enfant au bras avec encore une foi la forte chaleur (45 ce jour)
Pour finir là non chalenge du personnel ne donne clairement pas envie de voir plus heureusement pour nous ,nous ne passerons qu’une nuit au barcelo et ce sera la dernière !
Je ne recommande pas du tout cet hôtel pour en avoir fait plusieurs sur Marrakech ou l’accueil était chaleureux et souriant ce que nous n’avons clairement pas trouvé ici !
(Translated by Google) Dear guest,
Although we are sincerely sorry to read your disappointment with your stay at our Barceló Raval hotel, we thank you for your comments which help us to identify the aspects on which we must work to improve the experience of our future guests.
We are deeply sorry that your stay did not take place in the best conditions.
Our guests generally appreciate our welcome and we take your comment very seriously because it is very far from the standards that we impose on ourselves.
A reminder will be made about the importance of maintaining the quality of service that usually makes our reputation.
We offer you our most sincere apologies.
Best regards,
Maha Abdelfettah, Guest Experience Manager
(Original)
Cher hôte,
Bien que nous soyons sincèrement désolés de lire votre déception sur votre séjour au sein de notre hôtel Barceló Raval, nous vous remercions pour vos commentaires qui nous aident à identifier les aspects sur lesquels nous devons travailler pour améliorer l'expérience de nos futurs hôtes.
Nous sommes profondément désolés que votre séjour ne se soit pas déroulé dans les meilleurs conditions.
Nos hôtes apprécient généralement notre accueil et nous prenons très au sérieux votre commentaire car cela est très éloigné des standards que nous nous imposons.
Un rappel sera fait quant à l'importance de maintenir la qualité de service qui fait habituellement notre réputation.
Nous vous présentons nos plus sincères excuses.
Bien cordialement,
Maha Abdelfettah, Guest Experience Manager
Annakhil
The sprawling suburb of Annakhil includes golf courses and palm groves, with paths and horse-carriage tours through 100,000 trees at El Palmeral. Inside that park is Musée de la Palmeraie, showing a century of Moroccan paintings in a 1940s colonial farmhouse. MACAAL is a more modern space, displaying pan-African art. Residential areas have casual tagine restaurants, while resort hotels have chic bars and bistros.Hotel location score
About this hotel
Set on 17-hectare grounds, this upscale resort is 9 km from Majorelle Garden, 8 km from Bahia Palace and 11 km from the buzzing Jemaa el-Fnaa square. …
Featuring terraces or balconies, the relaxed rooms and suites offer free Wi-Fi, flat-screen TVs, and tea and coffeemaking facilities. Some have Nespresso machines, separate living areas and/or pull-out sofas. Room service is available.
Amenities include 3 restaurants, 3 bars and a tennis court, plus a gym, an outdoor pool and a spa. There's also play areas, mini-golf, and meeting and event space. Breakfast, parking and organized activities are available.
Health & safety
Enhanced cleaning
Personal protection
Physical distancing
Minimized contact
Increased food safety
Amenities
Popular amenities
- Pool
- Spa
- All inclusive available
- Wi-Fifree
Internet
- Wi-Fifree
- Wi-Fi in public areas
- Public internet workstation
Policies & payments
- All inclusive available
- Smoke-free property
- Credit cards
- Debit cards
- Cash
- Checks
Services
- Front desk24 hour
- Baggage storage
- Concierge
- Currency exchange
- Full-service laundry
- Social hour
- Wake up calls
- Gift shop
- Housekeepingdaily
- Turndown service
Parking & transportation
- Parkingfree
- Self parkingfree
- Private car service
- Local shuttle
Accessibility
- Accessible
- Accessible parking
- Accessible pool
Pets
- Pet-friendlyextra charge
- Dogs allowed
- Cats allowed
Rooms
- Air conditioning
- Coffee maker in some rooms
- Minibar
Food & drink
- Restaurant
- Bar
- Table service
- Buffet dinner
- Room service24 hour
- Breakfast
- Breakfast buffet
Activities
- Bicycle rentalextra charge
- Tennis
- Boutique shopping
Children
- Kid-friendly
- Babysitting
- Activities for kids
- Kids' club
Pools
- Outdoor pool
- Adult-only pool
- No hot tub
Wellness
- Fitness centerfree
- Elliptical machine
- Treadmill
- Weight machines
- Free weights
- Massage
- Spa
- Doctor on call
Business & events
- Business center
- Meeting rooms
Languages spoken
- Arabic
- English
- French
- Spanish
Bathrooms
- Private bathroom
- Bathtub in some rooms
- Shower
Sustainability
Energy efficiency
- Energy conservation program
- Energy-efficient lighting
- Energy-saving thermostats
Waste reduction
- Recycling program
- Safely disposes of electronics, batteries, and lightbulbs
- Refillable toiletry containers
- Water bottle filling stations
Water conservation
- Water-efficient faucets, toilets, and showers
- Towel and linen reuse program
Sustainable sourcing
- Responsible purchasing policy
- Locally sourced food and beverages
- Responsibly sourced seafood
- Organic cage-free eggs
- Vegetarian and vegan meals